Escape to Hotel La Joya, a seaside retreat with breathtaking views of the ocean. Unwind on the sun-kissed beach, indulge in a rejuvenating massage at the spa, or relax by the pool. With an international restaurant serving breakfast to dinner and helpful staff on hand, this hotel is perfect for those seeking relaxation.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Spa
Bar
Airport transfer
Laundry facilities
24/7 front desk
Main amenities (12)
Daily housekeeping
Private beach
Restaurants and bar/lounge
Full-service spa
Outdoor pool
Beach umbrellas
Beach sunloungers
Beach towels
Room service
Airport shuttle
Terrace
24-hour front desk
Feel at home (6)
Children stay free
Private bathroom
Television
Garden
Terrace
Daily housekeeping
Room options
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
What's nearby
Parque de los Suenos - 3 min walk - 0.3 km
Punta Sur - 13 min walk - 1.1 km
Dolphin Discovery - 5 min drive - 4.6 km
Isla Mujeres Ferry Terminal - 9 min drive - 7.0 km
North Beach - 9 min drive - 7.4 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive
Airport shuttle (surcharge)
Restaurants
Punta Sur - 12 min walk
Mar Bella - 17 min walk
IceBar Mexico - 3 min drive
Kin Há Isla Mujeres - 6 min walk
The Joint - 5 min walk
About this property
Hotel La Joya
Placing you just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Hotel La Joya offers a private beach where you can enjoy beach umbrellas, beach massages and sunloungers. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Las Mañanitas serves international cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a snack bar/deli and a terrace are other highlights. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
14 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
DONE
Transfers
Airport shuttle*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
What to do
Private beach access
Parasailing nearby
Scuba-diving nearby
Scooter/moped hire nearby
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Luggage storage
Beach sunloungers
Beach towels
Beach umbrellas
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Mosquito nets
An outdoor pool
Full-service spa
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Sleep well
Bed sheets provided
What to enjoy
Furnished balcony
Freshen up
Private bathroom
Bath or shower
Hairdryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages. The spa is open daily.
Dining
Las Mañanitas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
Also known as
Hotel Joya Isla Mujeres
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres
Frequently asked questions
Does Hotel La Joya offer free cancellation for a full refund?
Yes, Hotel La Joya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel La Joya?
Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 7:30 PM.
Are pets allowed at Hotel La Joya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel La Joya?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel La Joya?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel La Joya?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel La Joya?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (8 mi) and Dubai Palace Casino (8.1 mi) are both nearby.
What is there to do at Hotel La Joya and nearby?
Have fun with nearby activities such as boat tours, scuba-diving and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel La Joya also has a garden.
Are there restaurants at or near Hotel La Joya?
Yes, Las Mañanitas offers international cuisine.
Does Hotel La Joya have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hotel La Joya like?
Hotel La Joya is a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes' walk from Punta Sur.
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Hotel La Joya Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
View
Service staff
Room
Breakfast
Islands
Patios
Food
Restaurant
Store
Water
What guests liked
The pool area was excellent with stunning views and a delightful experience. (3 reviews)
The beachfront offers great views, accessibility, and a delightful experience with swimming, snorkeling, and kayaking opportunities. (3 reviews)
Breakfast on the patio was a delightful experience, with many guests enjoying the continental breakfast and some even having it served to their room. (6 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
Excellent customer service, great rooms and amazing restaurant.
Brian
2-night trip
10/10
Terrific views of the water and sunsets, helpful staff and the convenience of having meals on site
William
21-night trip
10/10
Enjoyed our stay!! Very unique hotel. Great staff!!!
Kent
2-night trip
8/10
Truly lovely setting - the views and accessibility to the ocean are incredible we smirked right off the little hotel beach. Pool was delightful, staff highly easy and amenable. Woukd absolutely return again when the opportunity arises.
Lorraine
1-night trip
10/10
Although the room we originally requested was unavailable due to maintenance they made up for it with a free night. The hotel is beautiful the balconies spacious. The entire staff are pleasant and friendly. Love it there
laura
5-night trip
6/10
Great location away from the busy and crowded downtown area. About 5km, which was easy to navigate by bus, taxi or golf cart.
Rooms were tired and a little run down.
Ashley
3-night trip
10/10
Beautiful property. Very clean. We walked a lot and we felt very safe.
Barbie
4-night trip
10/10
Great Safe place
charles
1-night trip
10/10
Great place, awesome views.
Abraham
1-night trip
10/10
Very cute and quaint hotel, most beautiful ocean views
Mollie
1-night trip
10/10
Quiet, peaceful, beautiful, quaint… luved breakfast on the terrace!
Jason
1-night trip
8/10
The views are amazing
allison
5-night trip
10/10
Quaint little hotel- perfect stay for us to relax and unplug! Nothing fancy, but everything you need!
Skye
3-night trip
10/10
Third time staying here in 20 years. Its always a good time
Kurt
7-night trip
10/10
Quiet area. Great view of the water and Cancun.
dorn
2-night trip
10/10
A must stay!!
Adorable and very convenient to local foods, venues, and attractions!!!
Easy golf cart ride to the whole isle!!!
James
3-night trip
10/10
The staff was always very friendly and helpful. The property was quiet and beautiful. Would definitely recommend if you want a quiet getaway. Multiple restaurant/bars within walking distance as well as convenient store. Area was safe, we never had any issues in our 5 days staying here. We will be returning.
Sara
4-night trip
8/10
Small vintage resort with amazing views and attentive friendly staff. Comfortable and close to great restaurants and activities. We snorkeled every morning from the beach below. However if you’re not able to climb uneven rocky stairs beware. It’s part of the charm but it’s a workout. Some loud noise from hotel renovation and boat partiers. Overall a lovely place. Fair prices. I would happily return.
Karen
5-night trip
8/10
Rooms are getting a bit worn but beautiful location and view. Very nice pool.
Lori
3-night trip
10/10
Amazing experience
Stacey
14-night trip
8/10
I would give it 5 stars however the kitchen opens too late for bf and there is no coffee in the rooms. Also, felt the drinks were overpriced.
Virginia
3-night trip
6/10
Beautiful views, stairs are uneven, things are just tired but the rooms are updated and pleasant.
Gwen
2-night trip
10/10
The view
mark
3-night trip
10/10
We arrived tired, hot with thumping loud music from a nearby hotel. The next day and rest of the week was just lovely. We grew to love the place.
Greta
6-night trip
8/10
They are on the Ocean and have the best views, staff is friendly, and the property gives the old Mexican charm.Good for Insta Posts!
Its a nice place but needs upgrades, we were for a night so could manage but in our room, the toilet door was faulty, TV was not working.