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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Playa del Carmen Main Beach

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Exterior
5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Paradisus Playa del Carmen – Riviera Maya - All Inclusive, a luxurious haven near Quinta Alegría Shopping Mall, offers an array of delights like 5 outdoor pools and shopping on site. Unwind with a body scrub or facial at Yhi Spa or bask in the sun by the beach bar while your little ones enjoy the playground; previous guests rave about this property's beautiful beach locale and helpful staff.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 13 restaurants and 16 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is €560
includes taxes & fees
7 Apr - 8 Apr

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Hairdryer
Bathrobes
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Hairdryer
Bathrobes
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Down duvet
Sofa bed - single
Separate bedroom
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,758 reviews
The price is €328
includes taxes & fees
6 Apr - 7 Apr
The Royal Haciendas All Inclusive
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About the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
  • Tulum Intl. Airport (TQO) - 100 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 13 restaurants, and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club and a hot tub. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 488 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (25005 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Water slide
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Dining

Sal Steak Cave – On-site fine-dining restaurant.
Capella – On-site family restaurant. Open daily.
Kanna Beach Club – On-site bar. Open daily.
The Lunch Box – On-site restaurant. Open daily.
Tori – On-site restaurant. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: MXN 34 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Paradisus Playa del Carmen
Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen – Riviera Maya
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen – Riviera Maya All Inclusive

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?

Have fun with nearby activities such as windsurfing and swimming. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a water slide and a sauna, as well as a health club and an arcade.

Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, there are 13 on-site restaurants.

What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Fantastic family getaway
Paradisus was fantastic for our family ranging from ages 5-93. Food was plentiful and fresh. Great activities and shows for kids! The staff were very attentive and accommodating. Luis from Guest Services was so so helpful as well.
Hilary, 5-night trip

8/10 Very good

Great resort and dining options.
Shantunu, 4-night trip

10/10 Exceptional

It was a great stay
Chad, 5-night trip

2/10 Poor

Lets have 1 star tell the experience as nothing was smooth and or clean. Have flea market each night in small hallways and waiting hours to eat. Pool service and begging to have chairs to seat as people were reserving them with their toys and go to water park.
marjaneh, 5-night trip

10/10 Exceptional

Great stay
Karolis, 6-night trip

10/10 Exceptional

Nice, long beach and helpful staff.
Olga, 7-night trip

10/10 Exceptional

Really recommended this hotel really loved it.
Arely, 6-night trip

10/10 Exceptional

Good place to stay !
JIMMY, 5-night trip

10/10 Exceptional

Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
John, 7-night trip

10/10 Exceptional

Beautiful place! The hotel was clean, good food choices, big hotel rooms, and very friendly staff. The waterpark and kids club were a lot of fun.
Elka, 7-night trip

10/10 Exceptional

Beautiful resort with great variety of food & drinks. Would love to come back definitely
Zaraan, 5-night trip

10/10 Exceptional

Overall good property. Good for families with kids.
Elena, 6-night trip

10/10 Exceptional

Great resort
Feliks, 7-night trip

10/10 Exceptional

Beautiful hotel, friendly people and good restaurants.
Efrain, 7-night trip

8/10 Very good

I loved everything here but the food was okay I only liked the hibachi food
Rebecca, 4-night trip

8/10 Very good

Food was excellent! Rooms were spacious and so many amenities. Will be back!
Angela, 5-night trip

8/10 Very good

Excellent hotel. One of the bests. Could improve in the water activities offered. Food is great and staff very friendly. 👍👍👍
Martin, 5-night trip

10/10 Exceptional

How big it is and how convenient for families
Ivan, 4-night trip

10/10 Exceptional

There was always something going on that was interesting, they carved up a whole tuna in the front lobby for dinner. It was awesome to watch.
Nolan, 8-night trip

10/10 Exceptional

The stay here was great will definitely come back
Jocelyn, 5-night trip

10/10 Exceptional

Everyone and everything was excellent
Gabriel, 4-night trip

10/10 Exceptional

Best family resort.
Nicolas, 7-night trip

10/10 Exceptional

Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Dmitry, 4-night trip

10/10 Exceptional

Loved it
Wilmar, 3-night trip

10/10 Exceptional

Everything nice,clear,employees nice.
Edmundas, 6-night trip