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Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Puerto Morelos Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Aerial view
Outdoor wedding area
Water park
Children’s activities
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 beach bars
  • 6 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Separate bath and shower
  • Premium TV channels
The price is €347
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double

Preferred Club Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 268 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View King Bed

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Honeymoon Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View Double Beds

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 146 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View Double Beds

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Tropical King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Connecting Rooms (Preferred Club)

Free minibar, in-room safe, desk, laptop workspace

Family Suite, Connecting Rooms (Preferred Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Family Suite Premium

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 83 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deal of the Day Preferred

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day Preferred

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the area

Map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 4 min walk
  • Crococun Zoo - 4 min drive
  • Ojo de Agua Beach - 6 min drive
  • Puerto Morelos Town Square - 6 min drive
  • Petempich Bay - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 25.3 miles/40.8 km

Restaurants

  • ‪Market Cafe - ‬16 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬1 min walk
  • ‪Sports Bar - ‬5 min walk
  • ‪Sensai - ‬4 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll be within a five-minute walk of Puerto Morelos Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a nightclub and a rooftop terrace. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Languages

Dutch, English, French, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 486 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Kayaking
  • Parasailing
  • Sailing
  • Boat tours
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Waterskiing
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (8342 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 37-inch plasma TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.
El Patio – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Oceana – This seafood restaurant specialises in seafood and serves breakfast, lunch, dinner and light fare. Open daily.
Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

Does Dreams Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Riviera Cancun Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Riviera Cancun Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Riviera Cancun Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Dreams Riviera Cancun Resort & Spa - All Inclusive also has 2 beach bars, a nightclub and a water slide, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Dreams Riviera Cancun Resort & Spa - All Inclusive?
Yes, there are 9 on-site restaurants, featuring French cuisine.
Does Dreams Riviera Cancun Resort & Spa - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Dreams Riviera Cancun Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Riviera Cancun Resort & Spa - All Inclusive like?
Dreams Riviera Cancun Resort & Spa - All Inclusive is located on the waterfront, a short 4-minute walk from Arrecife de Puerto Morelos National Park and 4 minutes' walk from Puerto Morelos Beach. Travellers say that this property is in a good location.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Becky, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Meggan, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best experience!! We loved everything in this hotel. The best staff ever!!! Thank you Alvaro, the pool concierge, Alex, Victor, Teresita. And the super entertainment team, Giovanna, Marisol and Jose.
Monika, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Heidi, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Enjoyable
The place is nice.Have no complaints. The only thing is the food. Everything tasted so salty and the alcohol drinks seems like watered down. Another thing is the fare from Cancun airport to the hotel is $60 / person one way for a 25 minute drive.But overall we had a pleasant stay.
Arlinda, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zoe Ranea, 4-night trip
Verified Expedia guest review

10/10 Exceptional

London Marie, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great we have a very wonderful time.
Kenneth, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I have a great time. Definitely would return.
ANNIE, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Smaller property so great for family traveling with kids.
Ronald, 3-night family trip
Verified Expedia guest review

6/10 Good

Customer service was great. Food was fine, Mexican food and the Hibachi were the only good restaurants. Plumbing issues two days in a row, lighting in the room was faulty hence couldn’t get great sleep, and activities in/by the pool were entertaining, but pretty short lived.
Jeong, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a great time here, The only thing I wasn’t fond of was the amount of children in the infinity pool at the bar it would’ve been nice to have a designated time for adults only. Beautiful resort and extremely friendly, helpful staff.
Erica, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Natasha, 4-night trip
Verified Expedia guest review

6/10 Good

The staff is very nice and most of the time very helpful. The food it is just ok. The best restaurant they have is the French one, the staff and the service is that restaurant is excellent.
Kattia Araya, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This resort was great. The daily activities were great family fun. Staff was amazing and the food was excellent. We will be back to create more memories!
Herbert, 5-night family trip
Verified Expedia guest review

8/10 Very good

The staff and service at this resort was nothing short of excellent, 10 stars if I could. Our premium deluxe room with plunge pool gave us preferred access because we booked through expedia. The private pool provided us with great entertainment and relaxation away from the main area, especially in the afternoon. The preferred access allowed us to enter the lounge directly across from our room, which provided great breakfast options. The resort is a little dated, but comfortable nonetheless. The areas directly outside the hotel arent developed or convenient for for a night out, but a quick cab ride will get you into Puerto Morelos for dinner or local shopping. The STAFF!! The staff was spectacular! Javier and Victor were the best poolside hosts and Enrique was the most amazing waiter at the Seaside restaurant. Overall, the staff across the resort were always professional, friendly, and ready to provide top notch service at anytime. I truly enjoyed their service, patience, and good nature while dealing with so many guests. Overall, I would visit this resort again, it was a great experience!
Roy Lee, 7-night family trip
Verified Expedia guest review

8/10 Very good

Property was ocean front and everything was close and easy to walk to, not a huge resort which I liked. Very family/kid friendly. The kids club was a good option for kids to enjoy something other than sun, water, beach. We loved the plunge pool, it was definitely worth the upgrade. The room had an interesting shape so there isn’t a lot of room for kids/family to move around. We were traveling with an infant under 1 so had a crib and suitcases - we arranged the room to work for us. Bathroom is large and beds are comfortable. The staff at the resort very friendly and helpful. Check in was so easy and quick. The sandy beach is beautiful and ocean calm. Some seaweed but clear areas in the water to enjoy. We saw several people snorkeling right off the beach and there is a coral reef close to the shore. Food was delicious at the restaurants, buffet, and room service. Overall it is a great resort and would recommend.
Maria Evelyn, 7-night family trip
Verified Expedia guest review

8/10 Very good

Staff
Mauricio, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I like the área just due to the flooding the road was a little bit bad but it's ok
Ferdinand, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

The property was awesome!
Ryan Keith, 3-night family trip
Verified Expedia guest review

2/10 Poor

The property is fine but the staff is untrustworthy, a large sum of money was stolen from my room out of my backpack which means they were going through my personal items, staff didn’t seem to care much and gave us a direct email to communicate with after they do their “investigation” and they have not responded once when they promised at least an update, it’s been 3 months now. Plenty of other beautiful places in Cancun to spend your time and that are more fun from my experience, I’d pick anywhere but here.
Allen, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was beautiful! The only issue we had was on the last day we almost missed our transport to the airport because we were waiting on them to bring our bags to the front. We called several times but I assume they were very busy with check ins. Overall everything was beautiful. We saw 4 wedding on the property which was amazing to see how they turned a common area to wedding venues.
Audrey, 3-night trip
Verified Expedia guest review

8/10 Very good

RAMON, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

The resort was amazing, everyone was fantastic and so friendly and polite. Staff made sure you had everything you needed. There was a booth for excursions and so many opportunities to do something fun! The property outside was a little rough with potholes but there isn’t much reason to leave!
Nadia, 3-night family trip
Verified Expedia guest review