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All properties in Isla Mujeres, Quintana Roo, Mexico

Isla Mujeres Palace Couples Only All Inclusive Resort

Isla Mujeres beachfront property with spa and outdoor pool

  • Free full breakfast, free WiFi, and free parking
From
€307

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  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Isla Mujeres Palace Couples Only All Inclusive Resort
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1 / 53Isla Mujeres Palace Couples Only All Inclusive Resort
Carretera Garrafon, Isla Mujeres, 77400, QROO, Mexico
9.0.Superb.
  • Nice place... staff was good overall. Not quite the level of service I would expect.

    May 28, 2021

  • It was an all inclusive and adults only no kids lol! Staff was all great! Thank you!

    May 27, 2021

See all 147 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transport options
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 62 smoke-free guestrooms
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa

What’s around

  • On the beach
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk
  • Shark Beach - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed Pool View, FLEX CANCELLATION
  • Honeymoon Suite, FLEX CANCELLATION
  • Deluxe Room Garden View, FLEX CANCELLATION
  • Deluxe Room, 1 King Bed Ocean View, FLEX CANCELLATION

What’s around

Landmarks

  • On the beach
  • Garrafon Natural Reef Park - 1 min walk
  • Mundaca House - 2 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Tortugranja Turtle Farm - 6 min walk
  • Shark Beach - 8 min walk
  • Capitán Dulché Museum - 12 min walk
  • Parque de los Suenos - 16 min walk
  • Joysxee Floating Bottle Island - 19 min walk
  • Crayola House - 23 min walk
  • Dolphin Discovery - 27 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 126 min drive
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
map
See on map
Carretera Garrafon, Isla Mujeres, 77400, QROO, Mexico

At a glance

Size

  • 62 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*
  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 47-inch Smart TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Language

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services

Spa

Awe-Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and massages.

Dining

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Marina on site
  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site

Nearby

  • Ecotours nearby
  • Sailing nearby
  • Windsurfing nearby

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres
  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Isla Mujeres Palace Couples Only All Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Basto's Grill (7-min walk), Limon (8-min walk), and Soggy Peso (2 mi).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but PlayCity Casino (7.4 mi) and Royal Yak Casino and Sports Book (8 mi) are both nearby.
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Isla Mujeres Palace Couples Only All Inclusive Resort also has a 24-hour fitness center and spa services, as well as a garden.
9.0.Superb.
  • 8.0.Very Good

    The resort and staff is very nice but very laid back and quiet which makes for a relaxing stay. We would have enjoyed for there to be better entertainment in the evenings but overall we really enjoyed our stay.

    5 night romance trip, May 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Smaller 2 story resort, with very personable staff, always smells so good. Very clean. Very calm waters at their beach and large lovely pool with swim up bar. Excellent food in all areas. I cannot imagine staying anywhere else, this was our 3rd stay here.

    7 night romance trip, May 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful!

    4 night family trip, May 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service

    6 night family trip, Apr 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful resort! Very clean and updated. Staff extremely friendly and hard working. Had an amazing time on this amazing island.

    6 night romance trip, Apr 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect place for a couple’s holiday

    Our trip was so wonderful. Since we didn’t have a lot of time (just 3 nights) we decided to remain at the resort rather than venture out into the island - though we heard from other guests that the whole island is great. The beach was stunning. The swim up pool was so fun. The food was incredible. The bed was so comfy. Couldn’t hype this place up enough. Great for a couple who wants to enjoy themselves but isn’t trying to get rowdy. (The beach club next door is for the rowdy folks.)

    Liza, 3 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Beds very comfortable. A little far from the town are. Beach ia super small. Food wasnt good.

    1 night trip with friends, Apr 10, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    It is a small property and so the restaurants are limited. Thus the menu choices get a bit repetitive. There is property next door that played loud music nightly. We paid for private transportation including on the catamaran to/from the resort. The return trip was canceled due to weather although the winds were only half of the previous day when the trip was taken. They accommodated us with a taxi to the public ferry and ferry tickets but obviously a ride on the private catamaran would have been far preferable.

    4 night romance trip, Mar 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was extremely friendly and the food was very good.

    Melanie, 1 night trip, Feb 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was outstanding , and the food was amazing . The Beach was superb !

    Russell k, 6 night romance trip, Jan 7, 2021

    Verified Expedia guest review

See all 147 reviews