2/10 Poor
14 October 2024
Avoid at all costs. Free is not even cheap enough
It is located down in a back alley and looks very sketchy at best. We checked in late at night and thought about going elsewhere before we checked in but instead thought to check it out. The guy was nice and offered to help carry our bags up three flight of stairs. Very nice guy. A+. The room was a little musty but the bed was clean so we stayed the night. The next morning we got up very early to head to Itza Chichen. When we got home in the late afternoon we went to take a shower. When we turned on the shower the worst rotten egg smell in the world stank up the entire room. We opened the door to air the place out and let the water run hoping it would clear out but no. It was disgusting . We went down to the office and asked the desk clerk to come to our room to smell the foul odor. He agreed and said it smelled worse than most. I thought to myself, could it get worse? We asked for a refund on the two remaining nights and were denied after speaking with the owner. Even though his own guy said it was really that bad. We booked another hotel and left. This is THE place those commercials warn you about. Showing up to a sketchy place and checking in to a stinky room. BAD experience. AVOID this place no matter how cheap it seems. Unless you're okay smelling like rotten eggs. They couldn't pay me to stay at this hotel.
Cheri
Cheri, 3-night trip
Verified Hotels.com guest review
