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Grand Oasis Palm All Inclusive

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Minibar, in-room safe, blackout curtains, soundproofing
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Outdoor pool, pool umbrellas, pool loungers

Overview of Grand Oasis Palm All Inclusive

Grand Oasis Palm All Inclusive

3.5 star property
Beachfront property in Cancun with spa, outdoor pool

6.6/10 Good

1,065 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Langosta Beach - 2 min drive
  • Turtle Beach - 2 min drive
  • Tortuga Beach - 2 min drive
  • Puerto Cancun Marina Town Center - 8 min drive
  • Cancun Convention Center - 7 min drive
  • Plaza Las Americas - 11 min drive
  • La Isla Shopping Mall - 12 min drive
  • Ultramar Ferry Puerto Juárez - 15 min drive
  • Iberostar Cancun Golf Course - 19 min drive
  • Cancun Mall - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • La Trattoria - 9 min walk
  • Dolcemente Pompei - 17 min walk
  • Sushi Go - 4 min drive
  • El Caribeño - 5 min drive
  • La Dolce Vita - 5 min drive

About this property

Grand Oasis Palm All Inclusive

At Grand Oasis Palm All Inclusive, you can hit the beach to sip a drink at the beach bar or relax on a sunlounger, plus you'll be within a 15-minute drive of La Isla Shopping Mall. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 10 restaurants, and the 7 bars/lounges are great places to grab a cold drink. A marina, a free kid's club and a children's pool are other highlights at this all-inclusive property. Fellow travellers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Football

Lessons/classes/games

Aerobics
Cooking
Dancing

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 221 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (2-device limit)

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Beach toys

What to do

  • On the beach
  • Free beach club
  • Volleyball
  • Kayaking
  • Shopping
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1980
  • Terrace
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Massage/treatment rooms

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Football

Lessons/classes/games

Aerobics
Cooking
Dancing

Spa

Kin Ha Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is open daily.

Dining

The White Box – On-site restaurant.
Careyes – On-site restaurant. Open daily.
Bites Food Hall – On-site restaurant. Open daily.
Sisal Buffet – On-site restaurant. Open daily.
Los Agaves – On-site restaurant. Open daily.

Fees & policies

Refundable deposits

  • Easter holidays deposit: USD 30 per stay for guests under 26 years old staying between 01 February to 30 April

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 3.45 per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Cleaning and Health Protocols (Oasis Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm Cancun
Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive Cancun
Grand Oasis Palm All Inclusive All-inclusive property
Grand Oasis Palm All Inclusive All-inclusive property Cancun

Frequently asked questions

Does Grand Oasis Palm All Inclusive offer free cancellation for a full refund?
Yes, Grand Oasis Palm All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Oasis Palm All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Oasis Palm All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Oasis Palm All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Oasis Palm All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Oasis Palm All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.
Is there an on-site casino at Grand Oasis Palm All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (6-min drive) and Royal Yak Casino and Sports Book (7-min drive) are both nearby.
What is there to do at Grand Oasis Palm All Inclusive and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Grand Oasis Palm All Inclusive also has 7 bars and spa services, as well as an arcade.
Are there restaurants at or near Grand Oasis Palm All Inclusive?
Yes, there are 10 on-site restaurants. Nearby restaurants include La Trattoria (9-min walk), Sushi Go (2.4 mi) and El Caribeño (2.8 mi).
What's the area around Grand Oasis Palm All Inclusive like?
Grand Oasis Palm All Inclusive is a short 12-minute walk from Langosta Beach and 12 minutes' walk from Las Perlas Beach. Travellers say that this property is in a good location.

Reviews

6.6

Good

7.5/10

Cleanliness

7.0/10

Staff & service

6.7/10

Amenities

6.9/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Great for families but not for adults only
Let me start by saying from our experience the staff at this resort is phenomenal. Everyone from the grounds staff to the restaurant staff This is a great family resort. If you’re going without kids I would steer clear. They do have a portion that is adults only but even for us traveling with or 3 kids it was too family friendly with people/kids everywhere. We can’t really say anything bad about the resort it self. Unfortunately one of our days the weather did not cooperate and we had torrential downpours all day. due to the rain the roof in one of the restaurants leaked, the grounds were impassable due to flooding. This was also the day of the pirate ship entertainment. The boat could not leave the dock and everyone got soaked waiting in line and the entertainment on the boat was more for adults but still family friendly. We were disappointed in the pools and I can’t really pinpoint why other than they felt cold, there seemed to be lots of little pools and only one big pool but even the big pool didn’t have the feel of other respite pools with a bar close by and background music. The beach was fantastic, water calm compared to other parts of Cancun which made it nice for the kids. The food was pretty good for an all inclusive resort and same for the rooms. We’ve had better but also had worse. We won’t return as we prefer a little more relaxed laid back and with all the kids that wasn’t the case here especially by the pools where it was more crowded. L
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Javier, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

4/10 Fair

Clean room … good bartenders .. the rest was very decipoint
Verified Expedia guest review

8/10 Very good

We have been to this property 4 times now and its always clean and meets our expectations, unfortunately this time there were several people also on property who did not respect the property and made messes, were loud and disrespectful. Nothing to do with property but maybe they could monitor these situations
Jamie, 6-night romance trip
Verified Travelocity guest review

10/10 Exceptional

we loved our stay at grand oasis palm. White box restaurant , Sisal and Cocoa 5/5. Kids loved the pool and playground at the beach. Staff are very hardworking make sure to tip them. We usually have breakfast at 7:30 am No line up in the morning to eat at restaurants but long lines usually starts around 10-11am. We did not have any bad experience, we loved our stay.
Jo Amel, 3-night family trip
Verified Expedia guest review

2/10 Poor

Our room was not cleaned for 2 days until my husband complained 3 times they started to cleaning it Facility was not clean Food waa horrible. Alcohol was the worst. At times it tasted water down. Staff not friendly at all. Not worth the price
Marlene, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was really good, even the staffs were really nice. All in all it’s an excellent stay for us.
Marissa Villegas, 5-night family trip
Verified Expedia guest review

6/10 Good

not enough options for food. Lines to enter in the buffet. not really good food.
ANA, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Bad
Elbio N, 7-night trip with friends
Verified Expedia guest review