Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Viceroy Riviera Maya All Inclusive

Playa del Carmen beachfront property with 2 restaurants and spa

  • Free full breakfast and free WiFi
From
€731

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Beach
  • Beach
  • Terrace/Patio
Terrace/Patio. Image 1 of 37.
1 / 37Terrace/Patio
Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, 77710, QROO, Mexico
9.8.Exceptional.
  • Really nice hotel, the best part of it by far was the service. Location could be better (…

    Aug 6, 2021

  • The Viceroy was truly amazing. The only thing better than our huge room and private…

    May 27, 2021

See all 30 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 41 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

What’s around

  • On the beach
  • Playa Xcalacoco - 1 min walk
  • Punta Esmeralda Beach - 36 min walk
  • Playa 88 - 42 min walk
  • Quinta Avenida - 2.7 mi / 4.4 km
  • Guadalupe Church - 2.9 mi / 4.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Villa, 1 King Bed
  • Royal Villa
  • Signature Villa
  • Luxury Villa

What’s around

Landmarks

  • On the beach
  • Playa Xcalacoco - 1 min walk
  • Punta Esmeralda Beach - 36 min walk
  • Playa 88 - 42 min walk
  • Quinta Avenida - 2.7 mi / 4.4 km
  • Guadalupe Church - 2.9 mi / 4.7 km
  • El Camaleon Mayakoba Golf Course - 3.1 mi / 5 km
  • Grand Coral Golf Riviera Maya - 2.2 mi / 3.6 km
  • 28 de Julio Square - 3.6 mi / 5.8 km
  • Tres Rios Ecopark - 4.2 mi / 6.8 km
  • Plaza Las Americas - 5.1 mi / 8.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)
map
See on map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 41 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 14
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (USD 8 per day)

Other information

  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Scuba diving on site

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2012
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Things to enjoy

  • Private plunge pool
  • In-room massage available
  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • A la carte meals, snacks, and select beverages included
  • Basic alcoholic beverages included

Not included
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service

Spa

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.26 per night
  • Resort fee: 15 percent of room rate
  • COVID-19 testing fee (PCR screening): USD 155.00 per person, per stay
  • COVID-19 testing fee (antigen/rapid screening): USD 30.00 per person, per stay
  • Resort fee inclusions:
    • Fitness center access
    • Newspaper
    • In-room coffee

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 302 per vehicle (roundtrip)

PetsPay at property

  • Pets are allowed for an extra charge of USD 50 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

  • Valet parking costs USD 8 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property requires that all guests aged 4 and up receive on-site PCR COVID-19 testing (USD 155.00 per person, per stay).

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Viceroy Riviera Maya All Inclusive All-inclusive property
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya Inclusiv
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya All Inclusive All-inclusive property

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Viceroy Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 8 per day.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Fonda Argentina (3.1 mi), El Puerto (3.5 mi), and Casa del Lago (3.6 mi).
  • Yes, an airport shuttle is available. The charge is USD 302 per vehicle roundtrip.
  • Have fun during the warmer months with activities such as scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Viceroy Riviera Maya All Inclusive also has private plunge pools and a fitness center, as well as a garden.
9.8.Exceptional.
  • 10.0.Exceptional

    Absolutely amazing staff, food and service. 11/10... Attentive of your every need, before you knew you needed it! Would absolutely return

    5 night trip with friends, Feb 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was great and friendly . The resort was beautiful. I love it every thing about the resort .

    3 night trip with friends, Feb 19, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great service, great food, however there were some issues with the room -

    5 night romance trip, Dec 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Love this little gem!

    This is one of the best, the resort is so relaxing... fantastic for a couples trip. The hotel recently sustained some damage from the hurricane (pier knocked down), but it’s still in fantastic condition and the staff is some of the best around. I think front desk staff could be more accommodating, but restaurant, bar and beach staff is amazing! Great food, great drinks, great ambiance!

    nicole, 4 night trip, Dec 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Paradise in Playa

    Our 2nd stay here. It had been a few years. Still the same paradise we discovered then. Doing a great job keeping everyone safe with readily available sanitizer. All employees wearing masks at all times. Plenty of space to call your own. Food is the best part. Hard to find better at any resort. Chef Carlos and his team are masters. All the people that work here are amazing. Kudos.

    Benjamin, 4 night trip, Aug 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This property is amazing. The staff is wonderful and very accommodating. The food and drinks are extremely tasty. The rooms are amazing however the “royal villas” are at the very back of the property furthest from the beach and restaurants. I highly recommend the viceroy and will be back again soon.

    5 night family trip, Feb 20, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    The staff was outstanding. I give a special shout out to Concierge Alberto Corona for going the extra mile for us in some special needs and arrangements. Minor issues were taken care of fast. .

    PMB, 7 night family trip, Feb 4, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    every thing was amazing and beauty accept the breakfast was not up to my expectation.

    3 night romance trip, Jan 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Just absolutely stunning! Everything you want a 5 Star resort in Riviera Maya to look like!

    3 night romance trip, Jul 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very professional. Everyone was friendly. Everyone one made sure we were comfortable.

    5 night romance trip, Jun 11, 2019

    Verified Expedia guest review

See all 30 reviews