Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
What's nearby
Puerto Morelos Beach - 8 min walk
Crococun Zoo - 3 min drive
Puerto Morelos Town Square - 8 min drive
Ojo de Agua Beach - 12 min drive
Petempich Bay - 14 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 25.5 miles/41.1 km
Airport shuttle (surcharge)
Restaurants
Market Cafe - 11 min walk
The Kitchen Table - 1 min walk
Bordeaux Restaurant - 10 min walk
Sports Bar - 7 min walk
Sensai - 16 min walk
About this property
Excellence Riviera Cancun - Adults Only All Inclusive
Excellence Riviera Cancun - Adults Only All Inclusive offers a private beach where you can play volleyball or sip a drink at the beach bar, plus you'll have access to on-site sailing and kayaking. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. The Kitchen Table, one of 10 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include 11 bars/lounges, a rooftop terrace and a poolside bar. Fellow travellers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkelling
Land activities
Cycling
Fitness facilities
Football
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Theme parties
Languages
English, Spanish
At a glance
Hotel size
440 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
Children (18 years old and younger) are not allowed
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle on request (available 24 hours a day)*
MIILE SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Dining
The Kitchen Table – This buffet restaurant specialises in international cuisine and serves breakfast and lunch.
Agave – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Spice – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Chez Isabelle – This restaurant specialises in French cuisine and only serves dinner. Open daily.
Basmati – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 3413.73 per vehicle (return. Maximum occupancy 2)
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.
Also known as
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive
Frequently asked questions
Does Excellence Riviera Cancun - Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Excellence Riviera Cancun - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there are 6 outdoor pools.
Are pets allowed at Excellence Riviera Cancun - Adults Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3413.73 per vehicle return.
What are the check-in and check-out times at Excellence Riviera Cancun - Adults Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Excellence Riviera Cancun - Adults Only All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. Excellence Riviera Cancun - Adults Only All Inclusive also has 11 bars, a private beach and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Excellence Riviera Cancun - Adults Only All Inclusive?
Yes, there are 10 on-site restaurants, featuring international cuisine.
Does Excellence Riviera Cancun - Adults Only All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Excellence Riviera Cancun - Adults Only All Inclusive like?
Excellence Riviera Cancun - Adults Only All Inclusive is a short 8-minute walk from Puerto Morelos Beach and 14 minutes' walk from Arrecife de Puerto Morelos National Park. Travellers say that this property is in a good location.
Excellence Riviera Cancun - Adults Only All Inclusive Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
22 January 2025
A group of friends gathered to celebrate a few birthdays….The resort was spectacular!
Joseph
Joseph, 6-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
6 January 2025
Kendra
Kendra, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Alejandro
Alejandro, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
Excellent! Highly recommend
Fantastic vacation spot. The best all inclusive hotel we have stayed at. The food was excellent - not just great for an all inclusive, but actually great. And the service is amazing everywhere. Good beach (not like Turks or Cayman but very nice), nicely designed pools. If you want an adults only resort that is very chill but isn’t all couples (we were parents and a 19 year old) this is an ideal spot.
Tracey
Tracey, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 December 2024
Xiang
Xiang, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
Will certainly go back !!!!
Cannot say enough about this resort. It is over the top CLEAN and everyone from the grounds keeper to the managers are super friendly. It was our anniversary so they even went above to make our stay super special. The pools were super clean. The beach was nice and they had so much seating in the beach area.
Angela
Angela, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 October 2024
Everything was exquisite! From our beautiful and serene suite by the lazy river to the service in all the bars and restaurants. We will be going back!
Kimberly
Kimberly, 7-night romance trip
Verified Expedia guest review
8/10 Very good
24 October 2024
The resort was nice. Staff were very personable. Food and drink options were good. There could have been more Vegan options. They have quite a few Vegetarian options, but not so much Vegan.
Kerry
Kerry, 8-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
Sure a great experience. The staff at the Blue bar and Coffee shop were amazing.
Stacey
Stacey, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
23 October 2024
Everyone was so attentive. The food was amazing. The facility is beautiful
Jennifer
Jennifer, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
The property was perfect. Only complaints are, i didn’t like that there weren't menus at the restaurants, you had to take your phobe everywhere to look up the menus. I wanted to be able to leave my phone in my room. The room service food was terrible and so was the coffee. I also think the dress code was a little too fancy. It could be a little more lenient. Overall, loved it.
Amanda
Amanda, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Julie
Julie, 14-night trip
Verified Hotels.com guest review
8/10 Very good
21 October 2024
Really liked the gym facility and in particular Zania Companera and Carolina Rios who were kind and helpful and made the workout experience pleasant. We also enjoyed the variety of food and restaurant venues (with the exception of the Indian restaurant). Also, loved the room which had a daybed beside the pool.
Karim
Karim, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 October 2024
The property is wonderful with lots of pool space for whatever you desire. The pool with a bar for fun and socializing to the lazy river for hanging with friends to the private swim-up pool for relaxing. We had no issues finding chair and the service in the pool areas was exceptional.
The staff at this resort where amazing. They were extremely attentive, friendly and made our experience truly enjoyable. The food was outstanding for an all-inclusive if you went to the sit down restaurants. We were most impressed with the French, Spanish and Steak house. Breakfast was good at the buffet, but nothing special.
The only issue we had at the resort was with the concierge staff. We had 3 interactions with them and all resulted in issues. It was really no big deal with any one of the services requested, but having any issue with them on 3/3 encounters seemed less like a coincidence, and rather a lack of attentiveness or neglect on their part.
That said, we still had a wonderful experience and we continue to feel that the Excellence properties in Mexico are our favorite all-inclusive resorts in the Caribbean. I would highly recommend.
Thomas G
Thomas G, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 October 2024
Michael F
Michael F, 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 October 2024
The property was extremely well kept with very friendly staff. Plenty to do and lovely grounds.
Charlie
Charlie, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 October 2024
Holly
Holly, 7-night trip
Verified Expedia guest review
8/10 Very good
16 October 2024
This hotel was beautiful for couples. However, trying to do meals as a group of 8 was difficult and we were often told we couldn’t get tables to all sit together. Even breaking into groups of 4 for some meals was not an option. It was unfortunate the staff was not more accommodating to groups.
Tarin
Tarin, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 October 2024
Mike
Mike, 5-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Amy
Amy, 5-night romance trip
Verified Travelocity guest review
8/10 Very good
11 October 2024
The restaurants were wonderful. Food was very good. Staff were very friendly and helpful. Rooms were very clean and well stocked with snacks and drink.
I did not like the fact you had to use your phone to read all the menus in the restaurants. It is not conducive to a nice meal having to all get out your phones and pick what to eat. Bring back paper menus or at least laminate ones.
Judith Maria
Judith Maria, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
10 October 2024
We loved it here! We came for our honeymoon and it was beautiful. The staff was incredibly attentive (even without tips) and the food was top notch. It was very relaxing, pool bar was the best part. It was easy to get food and drinks at any time of day, nighttime entertainment was okay, wish the silent disco was more than one night!
Danielle
Danielle, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 October 2024
This is a great adults only resort if you are looking for a quiet place. Things that we loved about it anre: our room, we had a two story roof top pool suite, excellent room! The dining options, we loved the Spice hibachi, the French, and the Grill. The beach was sandy and peaceful, lots of seaweed though which is a gift of nature…The Spa and its tranquility, we went twice, the massages were so good and relaxing. The greetings from the staff with a bubbly upon admission was very pleasant.
What we didn’t like was: the pool entertainment was only aerobics, and poco loco at the beach, not so many activities going on. We could barely ever find a place at the pool, everything was always occupied. The lazy river had some spots available but no activities there, very quite place.
Overall, good resort for couples. Loved the cleanliness and the staff attentiveness to needs. Thanks for having us for our annual anniversary!
Victoria
Victoria, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
9 October 2024
Excellent getaway!
Jordan
Jordan, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 October 2024
Wonderful service and staff. Great beach and amazing views. If thinking about it, stop and book. You won’t regret