Puerto Morelos Artists’ Cooperative - 7 min walk - 0.6 km
Puerto Morelos Beach - 5 min drive - 2.8 km
Crococun Zoo - 8 min drive - 6.1 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.8 miles/38.3 km
Airport shuttle (surcharge)
Restaurants
Yum yum Wok - 2 min walk
Don Ernesto's - 2 min walk
Merkadito del Mar - 5 min walk
La Sirena Restaurant, Lounge and Sports Bar - 7 min walk
Panna e Cioccolato - 8 min walk
About this property
Hotel Ojo de Agua
At Hotel Ojo de Agua, you'll be within a 10-minute drive of Puerto Morelos Beach. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an outdoor pool, a terrace and a garden. Fellow travellers love the helpful staff and beach location.
Languages
English, Spanish
At a glance
Hotel size
35 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Street parking available
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 8:00 AM–11:30 AM
Restaurant
Travelling with children
Children stay for free (see details)
What to do
On the beach
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Pool loungers
Facilities
Garden
Picnic area
Terrace
An outdoor pool
Reception hall
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Sleep well
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Optional extras
Continental breakfast is offered for an extra charge of approximately MXN 220 for adults and MXN 150 for children
Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (one-way. Maximum occupancy 4)
Children & extra beds
Airport shuttle service for children costs MXN 1 (one-way)
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos
Frequently asked questions
Does Hotel Ojo de Agua offer free cancellation for a full refund?
Yes, Hotel Ojo de Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ojo de Agua?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Ojo de Agua?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ojo de Agua?
No, unfortunately. However, there's street parking available.
Is an airport shuttle service offered by Hotel Ojo de Agua?
Yes, an airport shuttle is available. The charge is MXN 800 per vehicle one-way.
What are the check-in and check-out times at Hotel Ojo de Agua?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Ojo de Agua and nearby?
Hotel Ojo de Agua has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Ojo de Agua?
Yes, there's an on-site restaurant.
What's the area around Hotel Ojo de Agua like?
Hotel Ojo de Agua is a short 2-minute walk from Ojo de Agua Beach and 6 minutes' walk from Puerto Morelos Town Square. Travellers say that the area is walkable and good for families.
Hotel Ojo de Agua Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Very good
20 December 2024
James F
James F, 3-night trip with friends
Verified Hotels.com guest review
6/10 Good
20 December 2024
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 December 2024
Very nice
Very nice and simple place to enjoy the amazing Puerto Morelos
Carlos K
Carlos K, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
Malcolm
Malcolm, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
2 December 2024
Carla
Carla, 5-night trip
Verified Hotels.com guest review
4/10 Fair
30 November 2024
La falta mucho mantenimiento, se ce muy viejo y descuidado el hotel. En el cuarto la caja de seguridad no funciona, habitaciones muy sencillas. El.club de playa mejor, ahi la comida y servicio bien.
Fabian
Fabian, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 November 2024
Kendall
Kendall, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
18 October 2024
My experience with check-in and check-out was pleasant, but the hotel urgently needs renovation. Mr. Arturo gave me a room that looked like a rundown motel, completely destroyed. Walking through the hallway, I felt very unsafe; all the room doors were in bad shape, the curtains in my room were old and worn out, and the walls had dampness, cracks, and mold. I went down to request a room change, and Mr. David gave me another room in better condition than the first one but the bathroom didn’t have a proper shower door, and the towel rack was covered in green mold. My daughter and I stayed there for just a couple of hours before deciding to move to another hotel I won’t be returning to this hotel due to its terrible state.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 October 2024
Was a good place to stay at puerto morelos and it right in front of the beach
Alex
Alex, 8-night family trip
Verified Hotels.com guest review
2/10 Poor
21 September 2024
Kanan
Kanan, 3-night trip
Verified Expedia guest review
4/10 Fair
18 September 2024
I wanted to share some feedback regarding an incident that occurred on the last day of my stay at the beach club. Unfortunately, I had an unpleasant experience with one of the waitresses, who refused to provide me with a lounge chair.
Initially, she informed me that I needed to be a guest, to which I showed her my bracelet. Then, she stated that I needed to spend $1,200. While I had no issue meeting this requirement, as my daily expenses exceeded 2,000 pesos, I felt that her manner toward me and my family was unprofessional.
We love Puerto Morelos for its warm hospitality, and this was the first time we encountered such treatment during our visits. I wanted to bring this to your attention, as it did not reflect the welcoming environment we have always experienced in the area.
Thank you for your time, and I hope this feedback helps improve future guest experiences.
Jose G
Jose G, 9-night family trip
Verified Expedia guest review
8/10 Very good
15 September 2024
Clarence
Clarence, 6-night trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
javier
javier, 3-night trip
Verified Expedia guest review
10/10 Exceptional
10 September 2024
Amazing
William
William, 4-night trip
Verified Expedia guest review
6/10 Good
10 September 2024
Shonari
Shonari, 3-night trip
Verified Expedia guest review
10/10 Exceptional
9 September 2024
francisco
francisco, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
8 September 2024
The property didn’t reflect what the pictures on Expedia were. The property was visibly worn, outdated, cracked doors, cracks on walls, pool was dirty, not at all what the pictures from what we saw F when we booked it.
Mercedes
Mercedes, 2-night family trip
Verified Expedia guest review
2/10 Poor
7 September 2024
The worst experience I have ever had at a hotel. Lost my money. I got Nothing for my money. Did not stay and would not recommend. No refund. Just a bed. No chair. No front desk, just a table to check in. A real mess AWFUL!!!!! And I did not feel safe!
Pamala Francine
Pamala Francine, 3-night trip
Verified Expedia guest review
8/10 Very good
2 September 2024
Staff excellent. Property needs work but its worth the money. Definitely will return.
Ruben
Ruben, 6-night trip
Verified Expedia guest review
8/10 Very good
22 August 2024
Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!
kerri
kerri, 2-night trip with friends
Verified Expedia guest review
2/10 Poor
19 August 2024
Joshua
Joshua, 4-night trip
Verified Expedia guest review
8/10 Very good
19 August 2024
The staff was amazing. The beach club has the best food !!! But they need to update the facilities.
Tanisha
Tanisha, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Perfect
Benjamin
Benjamin, 7-night trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up.
They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.
Melissa
Melissa, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 August 2024
It is a very clean place, beach front for the price with cozy restaurants around.