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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Beachfront property in Puerto Morelos with free water park, spa

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Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Children’s activities
Exterior
Located on a tranquil beach, Hyatt Ziva Riviera Cancun - All Inclusive offers an array of activities like Pilates and kayaking. Relax in style with 10 on-site restaurants, free water park access, and a rejuvenating spa featuring deep-tissue massages. Guests rave about the family-friendly amenities and pool.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 9 outdoor pools
  • Free water park
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
The current price is €470
includes taxes & fees
2 Mar - 3 Mar

Room options

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Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

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Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

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Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

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Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

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Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

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Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

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Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

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Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

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Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

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Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

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Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

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Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

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Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

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Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

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Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

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Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

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Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

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Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

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Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

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Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Tulum Intl. Airport (TQO) - 154 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 26.9 miles/43.3 km

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

At Hyatt Ziva Riviera Cancun - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll have access to on-site kayaking. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club and a 24-hour fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 438 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 10 restaurants
  • 5 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Toys
  • Lifeguard on-site
  • Paddleboard on-site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Kayaking
  • Evening entertainment
  • Paddleboard on-site
  • Ecotours nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Zip-lining nearby

Working away

  • Conference space (51000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Paddleboard on-site
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Wine-tasting room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Closed-captioned TV
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli – This restaurant specialises in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia – This buffet restaurant specialises in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1300 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hyatt Ziva Riviera Cancun
Hyatt Ziva Riviera Cancun All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive offer free cancellation for a full refund?

Yes, Hyatt Ziva Riviera Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, there are 9 outdoor pools and a children's pool.

Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 1300 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Hyatt Ziva Riviera Cancun - All Inclusive and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 9 outdoor swimming pools. Hyatt Ziva Riviera Cancun - All Inclusive also has 3 poolside bars, 5 bars and a 24-hour fitness centre, as well as a sauna and an arcade.

Are there restaurants at or near Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, there are 10 on-site restaurants, featuring Asian cuisine.

Does Hyatt Ziva Riviera Cancun - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Hyatt Ziva Riviera Cancun - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hyatt Ziva Riviera Cancun - All Inclusive like?

Hyatt Ziva Riviera Cancun - All Inclusive is located a short 1-minute walk from Petempich Bay. Travellers say that this property is in a good location.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

All the staff are great!! But no beach. Need update. Old building and we can even hear other rooms flushing the toilet
4-night family trip
Verified Hotels.com guest review

6/10 Good

Sungyeon, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Food and night entertainment is phenomenal , the beach tho sucks, like there’s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing I’ve seen them do is Zumba and sometimes when asked beach volleyball , but it’s not at the beach just a sand pit. . Other than that great Stay !
Georgiy G, 9-night family trip
Verified Expedia guest review

6/10 Good

Betsabe Elena Chaires, 4-night trip
Verified Expedia guest review

2/10 Poor

Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment
Dolores Aparicio, 3-night family trip
Verified Expedia guest review

4/10 Fair

Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4” off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didn’t know about the restaurants and were told we didn’t need any reservations. But the one restaurant that was good did need a reso so we weren’t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned it’s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.
Brianne Margeurite, 6-night trip
Verified Expedia guest review

10/10 Exceptional

caleb, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I love this property. I like everything hospitality, cleanliness, staff everything is amazing . This was my best vacation
Sandeep, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Lei, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I thoroughly enjoyed my time on the property, but getting to and from any activities off property was difficult.
Rhiannon, 7-night family trip
Verified Expedia guest review

4/10 Fair

As a Hyatt member I was disappointed in this stay. The reviews mentioned that the properly was recently remodeled, WHERE? rooms were dated, the couch in the room was DISGUSTING. Stains, dirt, rips… I didn’t even want to be near it. Food was not great and limited. From room service to the restaurants. I booked this hotel for a friends wedding that was being held at the property. During the wedding people were walking through the cocktail portion who were NOT a part of the wedding. I’m disappointed in the overall stay as an Expedia and Hyatt member. I paid good money for this stay and it was not worth it. I will not be returning to this property. Sad example of “All-Inclusive” and “resort”
Verified Expedia guest review

2/10 Poor

Like nothing about this resort! Felt trapped in without good food, entertainment, beach. Road leading to the hotel is filled with huge potholes!
Linh, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yinet, 3-night trip
Verified Expedia guest review

8/10 Very good

Ommaney, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel Fernelis, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing relaxing property. Salvador is a great bartender making fun drinks! The property was so good we became members and plan on returning soon! The only thing they can do is put a tv outside somewhere for us to enjoy the PRO games. We went for out morning swim into the freezing cold to watch it in the bar.
Mindy, 4-night romance trip
Verified Expedia guest review

6/10 Good

Employees were very good
Laurie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great experience!
Karon, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Iranis, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Curtis, 5-night trip
Verified Expedia guest review

2/10 Poor

Will NOT stay at Hyatt property in the future.
Ravat, 4-night family trip
Verified Expedia guest review

6/10 Good

The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Fernando, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great trip!
Dyonne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The best
The hotel is beautiful, I’m surprised for the food quality really good! The people friendly
Ray, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Monica, 5-night trip
Verified Expedia guest review