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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with free water park, spa

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
Amber Room
View from room
Sapphire, 2 Bedrooms | View from room
Private beach, white sand
Escape to Sensira Resort & Spa Riviera Maya – All Inclusive, where luxury meets family-friendly fun. Relax by the poolside bar, indulge in a hot stone massage at Inspiration Spa, or explore the on-site international cuisine buffet restaurant. With free WiFi and shopping on site, this resort offers convenience and connection that families love.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Non-smoking
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
  • Children's pool
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Television
The current price is €365
includes taxes & fees
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
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  • Free WiFi
8.0 out of 10, Very good, (3852)
The price is €350
includes taxes & fees
20 Feb - 21 Feb
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About the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 11 min drive
  • Puerto Morelos Beach - 14 min drive
  • Puerto Morelos Town Square - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Tulum Intl. Airport (TQO) - 127 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27.9 miles/45 km

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive is a great choice for your beach stay in Puerto Morelos. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. La Pergola serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a free kid's club, a poolside bar and a fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 359 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • On a private beach
  • Tennis
  • Shopping
  • Pool table

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6771 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Reception hall
  • Walkway to water

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

La Pergola – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Galerie Des Sens – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Rodeo Grill – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Tentazione – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.32 per accommodation, per night

Renovations and closures

The following facilities or services will be unavailable from November 27 2024 to January 31 2025 (dates subject to change):
  • Tennis courts

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free cancellation for a full refund?

Yes, Sensira Resort & Spa Riviera Maya – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Sensira Resort & Spa Riviera Maya – All Inclusive and nearby?

Practise your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Sensira Resort & Spa Riviera Maya – All Inclusive also has a private beach, a water slide and a fitness centre, as well as spa services and an arcade.

Are there restaurants at or near Sensira Resort & Spa Riviera Maya – All Inclusive?

Yes, La Pergola offers international cuisine.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sensira Resort & Spa Riviera Maya – All Inclusive like?

Sensira Resort & Spa Riviera Maya – All Inclusive is located a short 1-minute walk from Arrecife de Puerto Morelos National Park.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Hop, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Average stay, not worth paying the upgrade
It was a fine stay you just need to know they’re a bit short staffed so it takes time to get room service, help with your bags, refills on your mini bar, etc. Also, I paid for Amber Club level which is supposed to come with a “butler” service and was told they would be reaching out to me but I never was contacted by my butler so never received that service.
Lisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional family resort
We had an amazing experience at Sensira. The staff were outstanding. The rooms were very spacious, clean and modern. The kid amenities were exceptional from young to preteen. The spa experience was really special. Food was fantastic. Excellent value for experience. We would highly recommend this resort to families.
dianne, 7-night family trip
Verified Hotels.com guest review

6/10 Good

5-night family trip
Verified Hotels.com guest review

2/10 Poor

Brian, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent quality and service. The beds were as comfortable as any I have ever slept on. The clock in the shower drain was immediately addressed.
Zhilei, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Dj, 7-night trip
Verified Hotels.com guest review

6/10 Good

Just ok nothing special
The hotel is very very short staffed . The buffet is not open every night for dinner The food is just ok . The restaurant by pool takes at least 1-2 hours to get your food . Getting your room clean and getting clean towels was a job every day we had to ask and wait hours for them , coffe shop was down underneath the hotel in a real bad place and was just ok if you like a dungeon. The beach was awful dirty dirt dirty even the water. No staff to keep it clean . The pools were nice but very very very cold . There are 4 restaurants but if you have kids you cannot go to the 4 th one adult only . We where a family if 6 adults an 3 kids an we would define pick a different place . We got tired of oh I will let them know or oh I will call someone . Not going there again . It’s only a 4 year old hotel but it feels very outdated. Not very clean cause the have no staff.
Cyndi, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Do not trust Expedia or hotels.com pictures
We got a very bad experience and change hotel 3 days before the end of our vacation. Halft of the elevators does not work. Tennis curt was destroy. Basket court was close in very bad shape. Mini golf was in bad condition. Management took all our complains and try to acomodate us but the infraestructure is damage. All pictures in hotel.com are fake. Service was good the staff always try to be helpfull but they do not have the tools to be a good resort
Adrian, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

It is a great hotel, one of the newer ones, food was great, especially in restaurants, territory is well maintained, a lot of entertainment, the stuff is nice, friendly and really helpful Shows are great! Entertainment team did their best The only downside of this hotel is a beach/sea, there was a lot of seaweed and water was not clear at all, you couldn’t see anything, beach was not cleaned properly from seaweed ( we noticed it only 1 time during our 6 day stay) we were at other hotels at “seaweed” time period and it was much better, looking at pictures from other travellers at different times - this is not spot for “bounty” advertisement kind of a beach, not their fault but just wanted to warn in case it is important to you :)
Iryna, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Archunna, 7-night trip
Verified Expedia guest review

8/10 Very good

The BAD, was the multiple areas that were unrepaired with just caution tape near them. The broken tile and concrete work. The Foosball table and the Air hockey tables were broken and made playing not that enjoyable with the kiddo. Some of the lounge chairs by the pools were broken as well. The Tennis court was not playable. One of the basketball rims on the roof area was broken and not there. One of the two rims in the pool was not attached and the other seemed to be bent or broken as well. The SO SO. The Dinning. The food was good (not the mexican) but very limited on choices to eat if you are there for more than four days. The GOOD. The staff. Anyone we came in contact with was very friendly and seemed to go out of their way to make anything right. The pools were GREAT! One for the small kids and the other two were nice and big. Overall, being I have traveled many resorts it is probably one I would not travel back to. BUT being it was a getaway weekend trip for the kiddo, it was a good time! She is 6 and loved the pools, the ocean, most of the food and the drinks/pina coladas (no alcohol).
Gary, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice property... great for kids an families... limited dinning options
Boris, 5-night family trip
Verified Expedia guest review

8/10 Very good

Very clean hotel, excellent service from staff. Lots of things to do for the kids. Wish there was more options for dinner (3 restaurants for dinner for families). Smaller property. Overall well recommended
Betty, 5-night family trip
Verified Expedia guest review

6/10 Good

BALJINDER, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Jesus, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The property was so clean, the staff delightful, and the food wonderful!
Mary Degnan, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The property was great but the road to the resort is bumping. Overall the resort was great and the food was great. highlight for me was the buffet and the pool.
Saif, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Our family enjoyed the stay at Sensira a lot due to that facts that they have a good variety of kids’ activities: kid club, games room, movie theater, water park, zip line, etc. The dining options are also great.
Katie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Juan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We recently had a great vacation with our kids at Sensira, and there were plenty of activities to keep them entertained throughout our stay. Although the buffet was closed for dinner, likely due to the resort being less busy, we had no trouble enjoying meals at the restaurants. The kids especially loved the steakhouse with its bull riding. Unfortunately, our daughter had an accident during the trip, but we were incredibly grateful for the exceptional care provided by the on-site doctor and the medical and management teams. They were quick to assist us and made special arrangements to ensure she received the proper care and stayed in touch with us the whole time. We truly appreciate all their help and support during that time!
Kerri Leigh, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Diego, 1-night trip
Verified Expedia guest review

8/10 Very good

The beach is full of seaweed everyday. Food options are good but limited. Overall a great family resort, but I wouldn’t stay longer than a week simply due to the food options.
David, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

👍
Alexandr, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Cortez Tawonzo, 3-night trip
Verified Expedia guest review