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Senses Riviera Maya by Artisan Adults Only

5.0 star property
Playa del Carmen aparthotel with 2 restaurants and 3 bars/lounges, aimed at LGBTQ+ guests

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Senses Riviera Maya by Artisan Adults Only

Outdoor pool, pool loungers
Porch
View from property
View from room
View from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • 24/7 front desk
  • Microwave
  • Air conditioning

Main amenities (12)

  • 38 apartments
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Hot tub
  • Pool bar
  • Room service

Feel at home (6)

  • Microwave
  • Private bathroom
  • Private pool
  • Separate bath and shower
  • Television
  • Garden

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Pool View Suite

Premium bedding, free minibar, in-room safe, desk

Pool View Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • 100 sq m
  • Studio
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Ocean View Suite

Premium bedding, free minibar, in-room safe, desk

Ocean View Suite

Highlights

Balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • 100 sq m
  • Studio
  • Ocean view
  • Sleeps 2

Similar properties

Exterior

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Pool
Free breakfast
Spa
Airport transfer
7.4 out of 10, Good, (1001)
The price is €235
includes taxes & fees
22 Dec - 23 Dec
Senses Riviera Maya Oceanfront Boutique hotel - Adults only
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About the area

Map
Carretera Chetumal-Cancún 307, Playa del Carmen, ROO, 77710

What's nearby

  • Paradise Beach - 1 min walk - 0.0 km
  • Playa Paraiso Golf Course - 19 min walk - 1.6 km
  • Nicklaus Design Golf Course - 3 min drive - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive - 3.4 km
  • Maroma Beach - 12 min drive - 6.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.4 miles/28 km
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪La Laguna - ‬4 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬1 min drive

About this property

Senses Riviera Maya by Artisan Adults Only

At Senses Riviera Maya by Artisan Adults Only, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya. The outdoor pool provides plenty of fun, while guests in the mood for pampering can indulge in massages and manicures and pedicures. Cavamar, one of 2 restaurants, serves local and international cuisine and is open for lunch and dinner. 3 bars/lounges and a rooftop terrace are other highlights, and apartments offer nice touches such as private pools and free minibar items.

Languages

English, Spanish

At a glance

DONE

Property size

    • 38 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Express check-in/out available
    • Minimum check-in age – 18
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Beach shuttle*
VPN_KEY

Other information

    • Designated smoking areas
    • Caters to LGBTQ guests
    • Caters to adults only

Property amenities

Beach

  • On the beach
  • Beach shuttle (surcharge)
  • Beach towels
  • Beach sunloungers
  • Beach umbrellas

Pool/Spa

  • Private pool
  • Outdoor pool
  • Sunloungers
  • A hot tub
  • Massages
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • On-site parking includes off-street options
  • On-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)

Restaurants on site

  • Cavamar
  • The Blend
  • CavaBar

Food and drink

  • Microwave
  • Espresso maker

Dining

  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Room service available

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Towels provided
  • Designer toiletries
  • Hairdryer

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Games room
  • TV in a common area

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • In-room massages
  • Mobile key entry

Location highlights

  • Near the ocean
  • Near the sea
  • On the bay
  • On the waterfront
  • In the suburbs

Things to do

  • Rowing/canoeing on site
  • Golf nearby
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 38 rooms
  • 4 floors
  • 1 building
  • Built in 2015

Special features

Dining

Cavamar – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
The Blend – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
CavaBar – On-site cocktail bar. Open selected days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 130 per vehicle (return)
  • Beach shuttle service is offered for an extra charge

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property caters to LGBTQ+ guests.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso
Senses Riviera Maya By Artisan
Senses Riviera Maya by Artisan Adults Only Hotel
Senses Riviera Maya By Artisan all Inclusive adults Only
Senses Riviera Maya by Artisan Adults Only Playa del Carmen

Frequently asked questions

Does Senses Riviera Maya by Artisan Adults Only offer free cancellation for a full refund?
Yes, Senses Riviera Maya by Artisan Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Senses Riviera Maya by Artisan Adults Only?
Yes, there's an outdoor pool.
Are pets allowed at Senses Riviera Maya by Artisan Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Senses Riviera Maya by Artisan Adults Only?
Yes, there's free self parking. On-site parking includes off-street options.
Is an airport shuttle service offered by Senses Riviera Maya by Artisan Adults Only?
Yes, an airport shuttle is available. The charge is MXN 130 per vehicle return.
What is there to do at Senses Riviera Maya by Artisan Adults Only and nearby?
Have fun during the warmer months with activities such as rowing. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Senses Riviera Maya by Artisan Adults Only also has 3 bars and private pools, as well as an arcade and a garden.
Are there restaurants at or near Senses Riviera Maya by Artisan Adults Only?
Yes, there are 2 on-site restaurants, featuring local and international cuisine and ocean views.
Does Senses Riviera Maya by Artisan Adults Only have any outdoor private spaces?
Yes, each apartment features a private pool and a balcony.
What's the area around Senses Riviera Maya by Artisan Adults Only like?
Senses Riviera Maya by Artisan Adults Only is located on the waterfront, a short 19-minute walk from Playa Paraiso Golf Course.

Senses Riviera Maya by Artisan Adults Only Reviews

Reviews

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Great food beautiful view and great staff.
Ryan Randell, 6-night trip
Verified Expedia guest review

2/10 Poor

The entire property was dirty and the staff didn’t care. There were roaches and everything was old.
Bridgette, 6-night romance trip
Verified Expedia guest review

6/10 Good

All meals are a la carte, which is good. However, hotel is in need of maintenance... Hot tubs were not working for most of my stay, elevator broke down twice during my stay.
veronica, 4-night trip
Verified Expedia guest review

6/10 Good

beautiful surrounding
Robert, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The ocean view suite was very nice for celebrating my husband’s and I honeymoon. For us to be vegans the chef did a great job
Erica, 6-night romance trip
Verified Expedia guest review

6/10 Good

This hotel has beautiful rooms with amazing views, however the service from the staff was less than adequate. There are no phones in the room, so you have to text the staff with any needs through the What's App app. We had a 10 day stay. Our 2nd day, AC went out, took 2 days to fix. The 4th day, the microwave went out, after repeated texts and in person requests, the microwave was never fixed during our entire stay. I requested coffee be delivered at 8am to our room, it never arrived. After repeated texts I was assured it would be delivered promptly, never got it. Around 5pm, the gate to the beach is locked so you have to get a staff member to let you out onto the beach. To get back in, you have to again, text them. After texting NUMEROUS times, and waiting for 45 minutes to be let back into the hotel, my husband and I had to scale the wall to get back inside. These are just a few examples of the poor customer service we received during our stay. Unfortunately, the service at this hotel is pretty bad, so much so, that even though we loved the room, the view and the location, we will not be staying here ever again.
Deanna, 10-night romance trip
Verified Orbitz guest review

10/10 Exceptional

They provided a welcome package when we got into the room. Really easy to communicate with staff.
Gregory, 2-night romance trip
Verified Expedia guest review

6/10 Good

Beautiful and large rooms, amazing views. Great amenities in the room. Nice property, good location. Lacks good maintenance. The sofas in the room had stains and were dirty. Several areas in the property need some care.
clara, 1-night romance trip
Verified Expedia guest review

4/10 Fair

The staff was horrible and rude to us when we got to the hotel. We asked for a room service and it arrived 40’ late and cold. We ordered a taxi and a lunch box for the morning and neither of those were there when we left for our expedition. Some of the charges on our bill weren’t from our room! We Never felt welcome at that hotel. The restaurant was fine. The concierge was the worst person at that hotel, rude, arrogant and incompetent.
Larissa, 3-night romance trip
Verified Ebookers guest review

6/10 Good

Overall I liked the property, it is small and quiet. The room looks as presented online. I loved my balcony it was facing the ocean and private enough if I wanted to lay out in the nude. The hotel has only one restaurant and it closes at 10pm in addition all of their meals are kids portions. I actually lost one pound while staying 4 days and I am not exaggerating. The snack area is a vending machine that the front desk did not have change in exchange for pesos. For your return flight Be sure to schedule your COVID test upon arrival because they didn’t ask and if you forget you will need to get it at the airport. The hotel is not near shopping if that is your fancy. It’s a shame because I would stay again if they fixed what I consider a food and snack challenge.
Karla, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Luis, 4-night trip
Verified Expedia guest review

6/10 Good

The reason for the neutral ratings is because some rooms were being renovated while I was there so while trying to relax by the pool all I could hear was power tools. The resort and quality of the room I stayed in was otherwise fine, but the construction sounds were very disappointing and I didn’t know in advance that they would be happening during my stay.
Nicola, 1-night trip
Verified Expedia guest review

6/10 Good

El hotel sería 3 estrellas, el personal muy amable y atento a los requerimientos. No cuenta con agua caliente.
Mayra, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gabriel, 5-night trip
Verified Expedia guest review

4/10 Fair

The location is fantastic and so is ALL of the staff. But, the building itself needs lots of attention. We stayed in 3 different rooms because of a broken toilet, AC, sliding door to patio and plunge pool. We had a second toilet break, water leaking from the wall onto the floor and the black out shades didn't work. Those things we just lived with. I cannot say enough about how great the people are. They are the reason we still enjoyed our trip, despite all the issues.
Tyana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The attention of the people who work there.
6-night family trip
Verified Expedia guest review

2/10 Poor

2-night trip
Verified Orbitz guest review

2/10 Poor

This "Resort" was AWFUL!! There was black mold in our room. The AC vent was rusted and leaking water everywhere. The bedding smelled like mildew. The shower water never got warm, we ran it for close to 30 minutes before just giving up on warm water and rinsing in cool water. The giant glass bathroom door had fallen loose on the hinges and stuck on the floor and could not be opened or closed passed the halfway point. There was a loud hum/vacuum noise from the doors not sealing all the way, we had to put towels down to stop the noise. The ceiling looked as though it was about to fall down, the nails were rusted and popping out of the drywall and it was extremely wavy. I have photos and videos of everything. This place was nasty. They refused to let us cancel and refund the rest of our stay. We were scheduled for 6 nights. Instead I disputed the charges with our credit card. We stayed here less than 16 hours, and that was only because it took me a little while to get another resort lined up. They also charged additional fees upon check in that I'm not entirely sure what they were for. We were so happy to get out of there.
6-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Friendly an accommodating staff. Clean, spacious, ocean view and beautiful pool with no chlorine smell
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very good

The staff was amazing and the restaurants were great.
7-night romance trip
Verified Expedia guest review

2/10 Poor

From the start we had issues even finding the hotel and when I called to get instructions they were unable to tell me exactly how to get to the hotel. Then I called back for more help with no answer to the phone. We finally found the hotel only to walk into a hotel that seemed very dirty and unkept. There were black dots all over the ceiling which I’m assuming is mold. There were rips in the couch and rust stains all over the floor. The curtains and couches had stains on them as well. The mirrors look worn down as well as the ironing boarding. I was scared to even use the ironing board on my clothes in fear of getting stains on them. The shower had little mold dots as well. Everything just feel extremely dirty, even the sheets had spots on them with a foul smell that smelt really old. Missing tiles in the tub on the outside of patio was another issue. I don’t even want to bring up the pool that was missing tiles as well as the drains busted out on the side. I have already contacted Expedia with these issues which they already tried contacting the hotel with no answer as well. We had to do an early checkout because of these issues and we are excepting a refund on the days we didn’t stay.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to vacay
Overall great stay would recomend to family and friends
Jessica, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This is a hidden gem! I loved the ocean view room! Will be staying here again!
3-night romance trip
Verified Travelocity guest review

8/10 Very good

The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.
4-night family trip
Verified Expedia guest review