At Hotel San Carlos Plaza, you can unwind in style with three outdoor pools and a soothing massage at the spa. Savor delicious meals from two on-site restaurants, or browse designer stores for unique finds.
Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
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Hotel size
173 rooms
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Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cots (infant beds)
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Pets
Pets allowed (1 total, up to 15 kg per pet)*
Specific rooms only, restrictions apply*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
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Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Travelling with children
Local/corner shop
Children's games
What to do
On the beach
Shopping
Bike rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Waterskiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer shops on-site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairwells
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Bath only
Hairdryer
Towels
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults and MXN 250 to 300 for children
Pets
Pets are allowed for an extra charge of MXN 1000 per pet, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of MXN 1000 per pet, per night.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities such as cycling, hiking and jet-skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 on-site restaurants.
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Hotel San Carlos Plaza Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
7.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Beach
Shower
Children
Running
Food
Reviews
4/10 Fair
2 Apr 2025
Pool area was nice , rooms to basics (old)
Maonri
Maonri, 1-night trip
10/10 Exceptional
17 Feb 2025
Bit of a drive and a little older but felt safe, right on beach too, and affordable. Definitely good location for families and older people who don't want to deal with load drunk people all over the place
Joshua
Joshua, 1-night trip
10/10 Exceptional
15 Jan 2025
Excellent place to stay in San Carlos. Great staff, great atmosphere, and amazing views. Highly recommend.
Atif
Atif, 4-night trip
10/10 Exceptional
29 Jan 2025
Clean hotel, on the beach! Great pool for kids! Friendly helpful staff!
Michael
Michael, 2-night trip
8/10 Very good
4 Jan 2025
We enjoyed the stay, would go back. The rooms seemed run down as well as some of the amenities, but overall it was a great family stay!
Angela
Angela, 1-night trip
10/10 Exceptional
15 Dec 2024
Very nice property. Beautiful beach area!!
Tim
Tim, 3-night trip
8/10 Very good
16 Sept 2024
Safe place, it was fun to stay there!
Ismael Aidan
Ismael Aidan, 2-night trip
10/10 Exceptional
19 Feb 2025
Excelente
Hector Ernesto
Hector Ernesto, 1-night trip
10/10 Exceptional
5 Feb 2025
Excelente
Danna
Danna, 2-night trip
10/10 Exceptional
18 Jul 2024
Great hotel!
Amazing hotel with great views!!
Manuel
Manuel, 1-night trip
10/10 Exceptional
25 Jul 2024
My favorite hotel in San Carlos
Love this hotel, excellent room, beach, restaurants, you have everything you need in this hotel for your amazing vacations
Alan
Alan, 2-night trip
10/10 Exceptional
25 Aug 2024
Great hotel great customer service
Robert
Robert, 1-night trip
8/10 Very good
19 Dec 2024
It was great
Daniel
Daniel, 1-night trip
8/10 Very good
30 Dec 2024
Overall the hotel was a good experience, but bathtub was not in good conditions, and the hotel in general looks like it needs maintenance. The restaurant inside was a lifesaver because the hotels room service is very limited.
Guillermo
Guillermo, 2-night trip
8/10 Very good
27 Nov 2024
I recommend it
Great location.
Friendly staf
gabriel
gabriel, 2-night trip
10/10 Exceptional
7 Dec 2024
Excelente
Julio
Julio, 1-night trip
4/10 Fair
10 May 2025
Stay away
The room listed at hotels.com was the worst, filthy chairs and ants in the bathroom, not normal wear and tear just lack of cleaning . I was forced to uograde to a junior suit and paid additional 75 dlrs to get a cleaner room .I think they did on purpose made me pay a higher fee
Bartolome
Bartolome, 1-night trip
10/10 Exceptional
12 Feb 2025
The resort was undergoing remodeling so some floors were not accessible and some repairs were needed on my floor. Other than that my stay was very pleasant all the staff I interacted with where very helpful.
alberto
alberto, 8-night trip
4/10 Fair
3 Feb 2025
Dated hotel that needs more work to be enjoyable.
We stayed for 3 nights and hoped to extend our stay as the beach and views were beautiful. But the cold hot tub, cold rooms, poor wifi, and hot water that took 10 minutes to warm up made the stay less enjoyable.
The staff were always friendly, but unable to help with the many deficiencies. We did have one very good meal at beachside restaurant.
We enjoyed walks on the beach, but would only return if the hotel addresses the many areas which need repair.
Shawn
Shawn, 3-night trip
10/10 Exceptional
25 Feb 2025
0
Andres
Andres, 2-night trip
10/10 Exceptional
2 Sept 2024
Great for families
A great place to stay for families. 3 pools. Lots of water slides and other kiddie stuff. There is even a full size carousel in the lobby! The food is actually very good. The pool water was about 95F during our early September stay.
Emily
Emily, 3-night trip
2/10 Poor
9 Dec 2024
The facilities are old and not very clean. I don’t think is worth the cost of the hotel.
JUNIO
JUNIO, 5-night trip
4/10 Fair
9 Jul 2024
Property needs some serious remodeling, hotels rooms and bathrooms.