The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with spa, near Playa del Carmen Main Beach

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Dates

January 2026

21

February 2026

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

Daily buffet breakfast (USD 10 per person) - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)

Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.

VIP Access

Excellent

Popular amenities

Free parking
Free Wi-Fi
Air-conditioning

Main amenities (12)

Daily housekeeping
Near the beach
3 restaurants and 2 bars/lounges
Full-service spa
Indoor pool and outdoor pool
2 hot tubs
Rooftop terrace
Breakfast available
Fitness centre
Sauna
Steam room
Beach towels

Feel at home (6)

Microwave
Separate sitting area
Television
Terrace
Daily housekeeping
Laundry facilities

includes taxes & fees

2 Feb - 3 Feb

Why we love this property

Spa bliss awaits

The full-service spa offers aromatherapy, massages, and body treatments daily. A fitness room, yoga classes, and sauna complete this relaxation haven.

Rooftop city views

This luxury hotel sits in the city centre, offering a rooftop terrace where guests can take in spectacular urban panoramas.

Flavour for every palate

Culinary explorers find 3 restaurants and 2 bars at this hotel. Buffet breakfast, vegetarian options, and private dining create memorable moments.

Room options

Check availability for these dates

Tonight

Jan 21 - Jan 22

Tomorrow

Jan 22 - Jan 23

All rooms

3+ beds

2 beds

1 bed

Showing 9 of 9 rooms

Deluxe Junior Suite, 2 Queen Beds

Wonderful

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Sofa bed - double

Separate bedroom

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Master Suite

Exceptional

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Separate bedroom

100 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

Very good

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Sofa bed - double

Separate bedroom

45 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Separate bedroom

137 sq m
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, Partial Ocean View

Wonderful

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Sofa bed - double

Separate bedroom

45 sq m
1 bedroom
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, City View

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Sofa bed - double

Separate bedroom

45 sq m
1 bedroom
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Separate bedroom

Blackout curtains

Ceiling fan

Bathrobes

45 sq m
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

Exceptional

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Separate bedroom

137 sq m
1 bedroom
Sleeps 2
1 King Bed

Elite Junior Suite

Exceptional

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Rainfall showerhead

Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees

28 Jan - 29 Jan

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

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26 Jan - 27 Jan

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About the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 3 min walk - 0.3 km
Mamitas Beach - 3 min walk - 0.3 km
Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
Central Square - 13 min walk - 1.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
Tulum Intl. Airport (TQO) - 98 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

‪Starbucks - ‬2 min walk
‪Amorino - ‬1 min walk
‪Las Helodias - ‬1 min walk
‪Micaela's - ‬2 min walk
‪El Diez, Parrilla Argentina - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Land activities

Fitness facilities

At a glance

Hotel size

- 120 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; check-in end time: anytime
- Minimum check-in age – 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18

Children

- No cots (infant beds)

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

- Free covered on-site self-parking
- Free covered on-site valet parking
- Wheelchair-accessible parking on site

Other information

- Designated smoking areas
- Caters to adults only

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
3 restaurants
2 bars/lounges
Poolside bar
Private dining
Snack bar/deli
Water dispenser

What to do

Yoga classes
Pool table
Beach nearby
Ecotours nearby
Cave exploring nearby
Skydiving nearby
Zip-lining nearby

Working away

Business centre
Meeting rooms

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 2018
Safe-deposit box at front desk
Rooftop terrace
Fitness centre
Adjacent to a golf course
An outdoor pool
An indoor pool
Bike parking
Full-service spa
2 hot tubs
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser

Accessibility

Lift
Lift door width (centimetres): 122
Wheelchair-accessible parking
5 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 90
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible shuttle
Visual alarms in hallways
Handrails in stairwells
Stairwell handrail height (centimetres): 160
Front entrance ramp
Wheelchairs available on site
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Tile flooring in room

Room amenities

Be entertained

50-inch flat-screen TV
Cable TV channels

Home comfort

Air conditioning
Ceiling fan
Coffee/tea maker
Bathrobes
Iron/ironing board

Sleep well

Blackout curtains
Bed sheets provided

What to enjoy

Furnished balcony
Separate sitting area

Freshen up

Rainfall shower heads
Eco-friendly toiletries
Hairdryer
Towels

Stay connected

Complimentary wireless Internet access (speed of 50+ Mbps)
Free local calls

Food and drink

Champagne service
Microwave

More

Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 – On-site buffet restaurant.

Asiatico – On-site fine-dining restaurant. Open selected days.

Cachito – On-site fine-dining restaurant. Open selected days.

Lobby bar – On-site bar. Open daily.

Roof 28 – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:

A tax is imposed by the city: USD 3.15 per accommodation, per night

Destination fee: USD 1.24 per accommodation, per night
Resort fee: USD 10 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 10:00 PM
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

This property uses eco-friendly cleaning products.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

The Reef 28 Adults Only

The Reef 28 & Suites Carmen

The Reef 28 Adults only – All Suites Optional All Inclusive

The Reef 28 Adults Only All Suites with optional All Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Hotel

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free self and valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Have fun with nearby activities such as skydiving and zip-lining. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 on-site restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travellers say that the local area is good for shopping and very central.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

8.8

Staff & service

9.0

Property conditions & facilities

What guests liked

The property is conveniently located near the beach, with many guests able to walk to the beach within a short distance. (46 reviews)
Breakfast was a highlight every morning with many options and delicious food. (40 reviews)
The spa was highly praised for its excellent services, including massages and hydrotherapy, with many guests considering it a highlight of their stay. (35 reviews)

From real guest reviews summarized by AI.

Popular mentions

Service staff

Food

Room

Location

Restaurant

Beach

Drinks

Rooftops

Bar

Breakfast

8/10 Very good

25 Dec 2025

Location, Clean room, nice staff

Mohsen, 7-night trip

8/10 Very good

23 Dec 2025

Staff was great. We stayed 4 nights. Room was not cleaned daily. Towel service was excellent.

zinaida, 4-night trip

10/10 Exceptional

19 Oct 2025

Clean room, great food, staff very nice

VERONICA, 4-night trip

10/10 Exceptional

20 Oct 2025

Location, high quality + great service makes for a perfect adults only stay!

Joshua, 4-night trip

10/10 Exceptional

28 Sept 2025

very nice hotel would stay again.

Tamika, 2-night trip

10/10 Exceptional

3 Jan 2026

All the above

Basit, 2-night trip

8/10 Very good

13 Jan 2026

Staff was not very helpful

Walid, 4-night trip

6/10 Good

30 Dec 2025

Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!

Sagrario Cordova, 3-night trip

10/10 Exceptional

1 Oct 2025

Excellent stay celebrated two birthdays the staff went above and beyond for us will be returning in March 26

Tiffany, 4-night trip

8/10 Very good

1 Jan 2026

The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.