Iberostar Waves Quetzal - All Inclusive

4.5 star property
Upmarket beachfront resort with spa, near Quinta Avenida

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
Reception
8 restaurants, lunch, dinner served; Japanese cuisine
On the beach, white sand, sun-loungers, beach umbrellas
View from room
VIP Access

Reviews

8.4 out of 10
Very good
Experience Iberostar Waves Quetzal - All Inclusive, where sun-kissed days meet luxurious nights. Unwind on the white sand beach with a rejuvenating massage or explore 8 restaurants serving Japanese cuisine and more. Yoga classes at the gym and activities like kayaking keep you active, while multilingual staff ensure your stay is seamless.

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 35 of 35 rooms

Premium Room (Near Pool)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 38 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

Premium Room (Near Pool)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 38 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 1 King Bed

Last room available

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 1
  • 2 Double Beds

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Double Room Premium With View

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium With Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Bed

Suite Junior

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Quadruple Room Premium With View

  • Sleeps 3
  • 2 Double Beds

Double Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium With View

  • Sleeps 3
  • 1 Double Bed and 1 King Bed

Double Room Premium With Pool View

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 6 min drive - 2.9 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Xplor Theme Park - 7 min drive - 5.3 km
  • Playa del Carmen Main Beach - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 11 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

At Iberostar Waves Quetzal - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and beachside drinks, plus you'll be within a 15-minute walk of Playacar Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 3 poolside bars, a free kid's club and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 350 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 4 outdoor pools
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum Restaurant – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
La Gondola Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Beach Grill Uxmal – This restaurant only serves lunch. Open daily.
La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive
Iberostar Quetzal Playa del Carmen
Iberostar Quetzal
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Waves Quetzal
Iberostar Quetzal All Inclusive
Iberostar Waves Quetzal All Inclusive
Iberostar Waves Quetzal - All Inclusive Resort
Iberostar Waves Quetzal - All Inclusive Playa del Carmen
Iberostar Waves Quetzal - All Inclusive Resort Playa del Carmen

Frequently asked questions

Does Iberostar Waves Quetzal - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Quetzal - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Quetzal - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Quetzal - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Iberostar Waves Quetzal - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.

What is there to do at Iberostar Waves Quetzal - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal - All Inclusive also has 3 poolside bars, 7 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Waves Quetzal - All Inclusive?

Yes, there are 8 on-site restaurants, featuring Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Quetzal - All Inclusive like?

Iberostar Waves Quetzal - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 13 minutes' walk from Playacar Beach. Travellers say that the area is walkable and good for shopping.

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Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Beach
Room
Buffets
Restaurant
Animals
Drinks
Wildlife
Entertainment

What guests liked

  • The beach was clean, easily accessible, and perfect with plenty of space for fun in the sun. (44 reviews)
  • The pool was consistently described as excellent, beautiful, and fantastic, with many reviewers praising its cleanliness and enjoyable atmosphere. (23 reviews)
  • Dining options were great, with a variety of restaurants and buffets offering delicious food and a chef who came to tables for recommendations. (9 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing resort

Our stay was amazing. The resort is beautiful. So many animals. The food was delicious. The staff was friendly and helpful. Everything was clean and well maintained. If you want quiet book a room away from the theater. Booking a cabana decreases the stress of finding chairs by the pool. We will definitely return to this location.
Sarah, 6-night trip

10/10 Exceptional

Very family oriented resort
Hahsim, 5-night trip

10/10 Exceptional

wonderful rooms near the beach.
Sergey, 7-night trip

10/10 Exceptional

Perfect place
luis, 3-night trip

10/10 Exceptional

Great place to stay
John, 4-night trip

8/10 Very good

Lots of nature / wild stuff around the resort. Very green.
Swati, 5-night trip

8/10 Very good

loved the green spaces, beach area and staff was helpful
MARIE JEANE, 3-night trip

10/10 Exceptional

Beautiful grounds, friendly employees, choices for food.
Matthew Lynn, 6-night trip

10/10 Exceptional

Excelente
Leticia, 3-night trip

10/10 Exceptional

Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend
SHAE, 4-night trip

10/10 Exceptional

Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Sujay, 5-night trip

10/10 Exceptional

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Matthieu, 10-night trip

8/10 Very good

An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
Alex, 5-night trip

10/10 Exceptional

Beautiful resort! Lots of food/bar options!
Virginia C, 7-night trip

8/10 Very good

Great location, Gray staff great restaurants
Victor, 7-night trip

6/10 Good

Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.
Filippo, 7-night trip

10/10 Exceptional

I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.
Jose, 6-night trip

10/10 Exceptional

Resort inside the forest
Gracel Villaruel, 4-night trip

8/10 Very good

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
CHRISTOPHER MORGAN, 6-night trip

10/10 Exceptional

Keyla Bravo was great loved everything about hotel loved it
Anyeli, 3-night trip

10/10 Exceptional

i like everything the staff was very nice
Estela, 5-night trip

10/10 Exceptional

Great property. Very beautiful and great amenities.
Andrew Thomas, 6-night trip

10/10 Exceptional

Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
David, 7-night trip

10/10 Exceptional

This hotel is amazing, a great place with everything you need
Carlos David, 5-night trip

8/10 Very good

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.
David, 5-night trip