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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

Near Playa del Carmen Main Beach, Hotel Maya Turquesa - Playa del Carmen offers a warm welcome with breakfast, a daily manager's reception and an inviting terrace. Connect to high-speed WiFi, unwind by the outdoor pool or explore the nearby nature reserve. The helpful staff has left a lasting impression on previous guests.

Reviews

6.6 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Beach cabanas
  • Free beach club nearby
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Snack bar/deli

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Outdoor swimming pools
The current price is €28
includes taxes & fees
19 Jun - 20 Jun

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Studio

Economy Studio

Economy Studio

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

Standard Room

  • Sleeps 6
  • 2 Queen Beds OR 2 Single Beds
  • Free Wi-Fi

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About the area

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 2 min walk - 0.2 km
  • Nuestra Senora del Carmen Catholic Church - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playacar Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪El Charco De Las Ranas Grill - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Busher Cocdril's Playa - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

  • Hotel Maya Turquesa - Playa del Carmen offers a great location, putting you within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Epazzote, which serves international cuisine and is open for breakfast and lunch. Other highlights include a children's pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property's beach club is 600 yards (550 metres) away.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Luggage storage
  • Multilingual staff
  • Beach cabanas (surcharge)

Facilities

  • 3 buildings/towers
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Epazzote – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa
Maya Turquesa Playa del Carmen
Maya Turquesa
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen offer free cancellation for a full refund?

Yes, Hotel Maya Turquesa - Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Maya Turquesa - Playa del Carmen?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 10 PM.

Are pets allowed at Hotel Maya Turquesa - Playa del Carmen?

Sorry, neither pets nor service animals are allowed.

What are the check-in and check-out times at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Maya Turquesa - Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.

What is there to do at Hotel Maya Turquesa - Playa del Carmen and nearby?

Hotel Maya Turquesa - Playa del Carmen has an outdoor pool and beach cabanas.

Are there restaurants at or near Hotel Maya Turquesa - Playa del Carmen?

Yes, Epazzote offers international cuisine.

What's the area around Hotel Maya Turquesa - Playa del Carmen like?

Hotel Maya Turquesa - Playa del Carmen is in Downtown Playa del Carmen, a short 7-minute walk from Playa del Carmen Main Beach and 10 minutes' walk from Playa del Carmen Maritime Terminal.

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Reviews

Reviews

6.6

Good

6.8

Cleanliness

6.8

Location

7.4

Staff & service

6.4

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Beach
Bed
Breakfast
Building

Reviews

Verified

6/10 Good

The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.
Misael, 6-night trip
Verified

6/10 Good

Older hotel not as clean but the location is great!
Danielle N, 6-night trip
Verified

10/10 Exceptional

The staff was great
Mario, 3-night trip
Verified

10/10 Exceptional

The staff is awesome
Mario, 2-night trip
Verified

10/10 Exceptional

Nice pool
Mario, 9-night trip
Verified

8/10 Very good

The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Danita Marie, 14-night trip
Verified

8/10 Very good

This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Santiago Alejandro Gomez, 5-night trip
Verified

10/10 Exceptional

The best service and nothing bad.
Francisco, 3-night trip
Verified

6/10 Good

The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Christine, 3-night trip
Verified

8/10 Very good

The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
JAYDA, 8-night trip
Verified

4/10 Fair

Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Celia, 7-night trip
Verified

2/10 Poor

Yes
Rita, 2-night trip
Verified

8/10 Very good

No English language speaking staff ,
Andrey R, 14-night trip
Verified

8/10 Very good

Worth the price we paid to stay there
Mauricio, 5-night trip
Verified

6/10 Good

Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Anacelia, 4-night trip
Verified

2/10 Poor

Poor
Lorenzo, 3-night trip
Verified

2/10 Poor

The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Andrew, 5-night trip
Verified

2/10 Poor

Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have
Sylvie, 14-night trip
Verified

2/10 Poor

Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Sochilt, 2-night trip
Verified

2/10 Poor

We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
Sara Jean, 5-night trip
Verified

8/10 Very good

Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Libusa, 4-night trip
Verified

10/10 Exceptional

Great Hotel! Suited my purpose and needs...
Alvin, 9-night trip
Verified

8/10 Very good

It’s in the middle of Playa Del Carmen.
Verified

8/10 Very good

Close to the 5 ave and the beach
Verified

8/10 Very good

They offered free breakfast; but only toast and coffee
robert c, 8-night trip