What I liked was that the Kulkulkan buffet had a variety of food that was different each day we ate. The staff delivered a small surprise for my son’s 16th Birthday which was a nice touch. Ana at the Food Truck area and Manuel at Kulkulkan were exceptional with their service.
What I didn’t like was an all-inclusive resort feeling very limited. This property is not beach-front, so you need a shuttle to get to the beach. The buildings are quite dated and run down (e.g., missing roof shingles, broken tiles and mirrors), very few electrical outlets in the room (none are three prong), AC didn’t work well (couldn’t get cooler than 21 to 23 C) and was very loud. The wifi and App was inconsistent and unreliable.
The check in and check out experience weren’t great. We didn’t get any explanation about the property, no maps are provided and the one in the App is unreadable. There were three people working but it wasn’t enough for the many people waiting to check in. For check out, we booked a cart to pick us and our luggage up to bring us to the lobby, but they didn’t’ show up.
The a la carte restaurants book up quickly and the app doesn’t allow you to book reservations for more than one room. The two we went to - Mashua and Mikado were both open air restaurants, so they were hot and mosquitoes were an issue that detracted from the dining experience. It would have been better if both were enclosed and air conditioned.
We liked our time there but will go somewhere different next time.