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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Carlton Palace Hotel

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Dry cleaning/laundry service
Al Maktoum Street, P.O, Box 56262, Dubai, United Arab Emirates

Luxury hotel with 3 restaurants, near City Centre Deira
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Good, friendly staffNov 6, 2019
  • Just amazing. Kind people at the reception and lot of activities available in hotelJun 25, 2019

Carlton Palace Hotel

from €81
  • Deluxe Room
  • Executive Room
  • Junior Suite
  • Executive Single Room
  • Deluxe Single Room
  • Family Room

What’s around Carlton Palace Hotel

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 33 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 14 min walk
  • Naif Souq - 26 min walk
  • Spice Souk - 32 min walk
  • Grand Mosque - 44 min walk

Getting around

  • Dubai Intl. Airport (DXB) - 7 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 45 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking on site

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Pool sun loungers
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1997
  • Elevator
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Number of living rooms 1
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

Carlton Palace Hotel’s small print

Also known as

  • Dubai Metropolitan
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai
  • Dubai Metropolitan Palace
  • Metropolitan Dubai
  • Metropolitan Dubai Palace
  • Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Buffet breakfast is offered for an extra charge of AED 77 for adults and AED 35 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Carlton Palace Hotel

  • Does Carlton Palace Hotel offer free cancellation for a full refund?
    Yes, Carlton Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Carlton Palace Hotel currently open?
    This property is closed from June 15 2020 to September 30 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Carlton Palace Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Carlton Palace Hotel?
    Yes, there's free valet parking.
  • Is there a pool at Carlton Palace Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Carlton Palace Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Carlton Palace Hotel?
    You can check in from 2 PM to noon. Check-out time is noon.
  • Are there restaurants at or near Carlton Palace Hotel?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Carlton Palace Hotel?
    Yes, an airport shuttle is available. The charge is AED 105 per vehicle one-way.

Recent reviews

Very Good 8.2 From 497 reviews

Exceptional 10.0
Friendly and quiet
My sister and I enjoyed the stay tremendously. The staff is so helpful and friendly! They remember your name and what you have for breakfast. They changed our room into better one to accommodate for our needs. The pool water was sparkling clean, the Caesar salad at the roof cafe was to die for. The hotel, despite of its size, gives a homey feeling. The area is surrounded by buildings, but a local supermarket, apothecary and shopping mall is very near. It is also close to the water and Gold Souk only 15-20 mins walk. The only minus was cleanliness of the gym and it’s equipment. Very well equipped, but the floor and everything we touched there felt a bit sticky. That is too bad since the rest of the hotel was very clean and the room was spotless...It is 10 mins from the airport by taxi- don’t pay more than 20 UEH! We will definitely come back at the next trip to Dubai. Simply loved it!
Michaela, ie7 night family trip
Very Good 8.0
Late check-in, found non-smoking room reserved to have strong cigarette smell. Front Desk Attendant quickly directed my move to another room. Quick and painless check-in. In-room dining food is very good; although a bit expensive. Housekeeper for the floor I was in was always ready to assist with any assistance or cleaning service required. Been to this hotel many times before. Location is in proximity to Metro as well as many eating establishments, stores and supermarkets. Definitely a hotel to be considered if visiting Dubai.
Rafael, ie9 night trip
Very Good 8.0
Comfortable Hotel Stay
A very comfortable stay. Room was spacious and clean. Everything was ok. There was no clock/alarm clock in the room which was unusual for a hotel room. Staff were helpful, especially guest relations manager Fatima, in getting me to my room at check in time when she saw me wandering in the lobby for long time and check in staff kept delaying my check in with the excuse that my room was not ready, even after official check in time. A complimentary fruit basket in the room during my stay was a nice gesture for that trouble. Since check in is the first encounter of the guest with the hotel, I think Fatima should have been the first contact at check in of the hotel, rather than the other reception staff.
Tariq, ie4 night business trip
Fair 4.0
A no no
Late arrival - after 2200. Check in was friendly enough but not that prompt. Some pleasant classic painting at the back of the lobby. Hall of fame on the wall including Venus Williams - are you sure? So many things to look but most of them would have been nicer out of sight. A questionable mix of old grandeur lost in an excess of plastic greens. Off to the bedroom. Oh. No. Remember, we checked in in the evening. Entering the room was like lowering oneself in a subterrean cavern. The room was a mix of navy and dark green. To make the cave theme complete, an horribly humid atmosphere. Besides that, everything in the room seems to be coming from a, fortunately, long gone era. However, to be fair, it all looked well kept and very clean. But it was dark, mind you. Too tired to ask to change rooms, the night was spent uncomfortably despite a rather comfy bed. All in all the best part of the stay was when we left the hotel.
C, ie1 night family trip
Very Good 8.0
Good value for money
Good value for money. Quiet. The staff were courteous.
Ogechi, ie5 night business trip
Exceptional 10.0
excellent
brilliant
jf, ie4 night trip
Exceptional 10.0
Brilliant staff
I've stayed here a few times now, it is an older, grand hotel and the service is always outstanding. I would highly recommend this hotel.
Glenn, gb6 night business trip
Exceptional 10.0
Very good, clean, excellent service and value for money- would recommend
Mohammed, gb2 night business trip
Fair 4.0
Not as advertised, hotel room had an old smoke smell. Air conditioning was loud. Bed was not comfortable. Wouldn’t not recommend it
Amine, us1 night business trip
Exceptional 10.0
great stay!
Amazing staff, super friendly and welcoming
Ayman, us2 night trip

Carlton Palace Hotel

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