Hard Rock Hotel Los Cabos All Inclusive

We just got back and I would highly recommend this place for your stay! The pools were all great, my kiddo loved the slides. The staff was excellent. Rooms were great. A/C worked great with no clanging or banging noises which is super important to me! Food was good. Mexican restaurant was great. Brazilian restaurant was great. The buffet place was also great. Check-in process was a little long but in the end not a big deal.

The bed was a little harder than we are used to.

The place is beautiful, one of the worst service that we have ever had. The hotel is new so everything is beautifl but the team doesnt know how to give a good service. They copy a key without even asking the family name. The food was poor overall we were very disapointed. We flew along way to get there and it felt like waisting of time .poor activies. They just thought how to sale vacations. Hope for them to get better

Give this place another year because they are not ready! List of things not working or running when we arrived AC! (had to get someone to come and then hours later it finally came on) bowling alley, jets in tubs, some elevators, Eden pools (the adult pools), plugs on left side of the bathroom sink, toilet screaming at one point for 3 mins, water stopped working, emergency evacuation lights and announcement came on and everyone went nuts only for the staff to be like "what, everything is fine" and still no explanation as to what happened & water slides didn't work (until the last day I was there and i have a theory on why all of a sudden they opened) FYI you have to make reservations at the crack of dawn for the restaurants at night and if they are sold out by 10am, then you're out of luck and only get the buffet which is not impressive. Forget the breakfast buffet, order room service. Plus, they do not tell you that not all the restaurants aren't open every day. So only like two might be open one day, then maybe 4 the next day. We only got to eat at one due to being lucky 800 people checked out on a monday and there was space. AND the pool closes at 6pm, SIX!! ALL of this needs to be listed on the website. Extremely disappointing. For the most part at the least the staff was friendly but they didn't know how to answer any questions, and talking to the manager was a joke. All he did was make excuses or try to say we were wrong. Working on getting my money back.