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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Upmarket beachfront property with spa, near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool loungers
Terrace/patio
4 bars/lounges, poolside bar
Interior
View from property

Reviews

8.2 out of 10
Very good
Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Steam room
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is €382
includes taxes & fees
9 May - 10 May

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • Partial ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 13 min drive - 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities such as scuba-diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Serving Italian cuisine, Risotto is one of 4 restaurants and 4 bars/lounges. Other highlights at this luxurious property include a free kid's club, a poolside bar and a fitness centre. Fellow travellers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto – This restaurant specialises in Italian cuisine.
Ayami – This restaurant specialises in Asian cuisine. Open daily.
Terraza El Mortero – This restaurant specialises in Mexican cuisine. Open daily.
Take a Bite – On-site coffee shop. Open daily.
The Beach Bar and Grill – This restaurant specialises in Mexican cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Altitude By Krystal Grand Cancun All Inclusive
Altitude at Krystal Grand Cancun All inclusive
The Level at Krystal Altitude Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude at Krystal Grand Cancun - All inclusive Cancun
Altitude Level By Krystal Altitude Cancun All Inclusive

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun during the warmer months with activities nearby such as scuba-diving. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 4 bars, a steam room and spa services, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 on-site restaurants, featuring Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Spring Break Getaway
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Karin, 5-night trip

10/10 Exceptional

Loved the hotel and it was in the perfect location
Ludimira Fernandes, 4-night trip

10/10 Exceptional

The food and the friendly staff
griselda j, 4-night trip

10/10 Exceptional

The hotel is not expensive, the service is good, and the beach view is also very good
Ye, 2-night trip

10/10 Exceptional

Clubs and a few stores are in walking distance. Everyone part of the staff was extremely nice. Would definitely stay there again and would recommend to other people.
Alex, 4-night trip

8/10 Very good

Room was great. Food was terrible, except the tower breakfast.
Jennifer, 1-night trip

10/10 Exceptional

All-round fantastic stay.
Had a great stay at the Altitude Tower. Staff were all super friendly and accommodating, beach is fantastic (just need to get there early to claim your spot). Booked the Balinese beds at the Beach and Moskito beach bar, real bliss. Came here for my wife’s birthday and we probably had 5 cakes and celebrations organised by the team without us even asking!
8-night trip

10/10 Exceptional

It was great!
Cylas, 4-night trip

10/10 Exceptional

Great hospitality! Amazing view and very clean. We had a wonderful time there and will definitely go back. Highly recommend going to the beach club since it is more quiet and you have more privacy.

10/10 Exceptional

The beach is phenomenal! All staff was friendly. Bring lots of pesos for tips.
Theresa, 6-night trip

10/10 Exceptional

It is not the most luxurious place but it’s nice, food options are good and has the nicest beach in the hotel zone.
Jeff, 4-night trip

10/10 Exceptional

I loved the concierge, Janer. He gave us lots of perks for our Expedia booking, and we used lots of our all-inclusive perks, including free drinks, meals, and activities. If you get the chance, stay at the best location in Cancun!
Tyler DeWayne, 6-night trip

10/10 Exceptional

Very good for family vacation!
Vu, 7-night trip

8/10 Very good

Beach was amazing! Great view! It was a bit noisy as far as the rooms and buffet options were not that great!
Martha, 4-night trip

10/10 Exceptional

Altitude was excellent I definitely recommend. You can walk down to the strip to all the bars, clubs and convenience stores. I loved it 10/10 for the room & daily services.
Jasmine, 7-night trip

10/10 Exceptional

This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
Oscar, 2-night trip

10/10 Exceptional

We had so much fun at Krystal Grand Cancun everyone was very helpful and very friendly. The service was amazing the food was great and the beach was lovely. Janer and Petro were the best people we met they helped us a lot with entertainment and restaurants reservations. We sure will come back❤️
Hyrie, 5-night trip

10/10 Exceptional

We love coming to Krystal Grand and staying at the Altitude. We have been coming to this resort for 10 years. Jahir in the Altitude bar and Alejo our pool waiter always make us feel at home when we are there and always go out of their way to give us the best service. The rest of the staff is exceptional as well. We will continue to come back.
Daniel, 7-night trip

10/10 Exceptional

Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel
Pedro Anthony, 3-night trip

10/10 Exceptional

Great hotel, I loved my stay there. The staff was very professional and caring, always attending your needs. Great food, not much variety on the buffet but the food on the restaurants was awesome and delicious. Best beach and great view from my corner room. Not much night life or daily activities that I saw on the hotel itself but 5 minutes walking from it are a lot of clubs and shopping place.
Daniela Arias, 6-night trip

10/10 Exceptional

Overall great.
david, 4-night trip

10/10 Exceptional

Great place good food and service
GABRIEL, 4-night trip

8/10 Very good

I had a great experience at Krystal Grand Cancun Resort! The location is unbeatable, with stunning beachfront views and easy access to the turquoise waters of the Caribbean. The staff was welcoming and attentive, Mariana and Janer were always going above and beyond, from helping us with transportation from the airport to the resort to ensuring our stay was comfortable and enjoyable, making sure we had dinner reservations and take advantage of our benefits of all inclusive. Our room was spacious, clean, and beautifully decorated, with a balcony that offered breathtaking views of the ocean. The amenities, including the pools and bars, were top-notch. We particularly enjoyed the infinity pool and the lively yet relaxed atmosphere throughout the resort. I highly recommend Krystal Grand Cancun for anyone looking for a stress-free all-inclusive experience. We can’t wait to return to Cancun for another unforgettable vacation!

10/10 Exceptional

I was there for my birthday. The hotel looks great , I gave it four star because one chair in the room was super dirty beside that everything was good.The location is awesome. Very walkable. You’ll be in the middle of everything , the receptionist was very nice and helpful and bartender was on point they made the best cocktail in town by far .
sadrac, 3-night trip

8/10 Very good

Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.