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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Maya Royale All Inclusive Adults Only

4.5-star4.5 stars
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with spa, near Tres Rios Ecopark
  • Free WiFi and free parking
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Beach was dirty, lots of damage to property, many places closedNov 25, 2020
  • The property review says room bar. I’ve seen better. There room bar is only 2 beers, and…Nov 21, 2020

Ocean Maya Royale All Inclusive Adults Only

from €220
  • Maya Deluxe Garden View Adults Only
  • Maya Deluxe Ocean View
  • Privilege Junior Suite Adults Only
  • Privilege Honeymoon Junior Suite
  • Privilege Honeymoon Maya Deluxe

What’s around Ocean Maya Royale All Inclusive Adults Only

Landmarks

  • On the beach
  • Tres Rios Ecopark - 26 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Maroma Beach - 4.8 mi / 7.7 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.7 km
  • Quinta Avenida - 6.4 mi / 10.3 km
  • Mamitas Beach Club - 7.9 mi / 12.6 km
  • Playa del Carmen Main Beach - 7.9 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

At a glance

Key facts

Size

  • 320 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Volleyball on site
  • Golfing nearby
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 32
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Ocean Maya Royale All Inclusive Adults Only’s small print

Also known as

  • All Inclusive Ocean Maya Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Maya Royale All Inclusive Adults Only

  • Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
    Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
    You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 6 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Puerto (3.8 mi), Casa del Lago (3.9 mi), and Saffron (4.2 mi).
  • What is there to do at Ocean Maya Royale All Inclusive Adults Only and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 5 bars and a sauna, as well as a fitness center and a garden.

Recent reviews

Very Good 8.2 From 669 reviews

Fair 4.0
Noisy
George, ca1 night family trip
Very Good 8.0
The property was nice was affected by a couple of hurricanes but the hotel cleaned it up as best they could overall a good experience
Ed, us5 night family trip
Poor 2.0
Horrible experience, no electricity, no a/c, pools were closed, very rude front desk personal
EdinAnton, us1 night family trip
Good 6.0
Food was average. Buffett didn't have enough staff. Room had a moldy smell upon arrival.
JohnL., us4 night romance trip
Poor 2.0
I didn’t like anything. Horrible experience will never go back
us7 night trip with friends
Exceptional 10.0
I highly recommend this place. Great staff!! Great views! Beautiful wildlife! Exceeded my expectations
Genise, us7 night romance trip
Exceptional 10.0
This is a wonderful resort with great amenities and a fantastic atmosphere!
us4 night trip with friends
Exceptional 10.0
Rodriguez, Oscar and other team members tried to do everything, nice effort, we were very pleased
us5 night romance trip
Very Good 8.0
Very beautiful hotel, great cleanliness and lots of activities. It was perfect for a few nights of relaxing. However staff could be more informative for example as its a 5star hotel they should know what they are serving and be able to tell you. I should be able to get an ice bucket for our champayne without having to ask 5 times and being told no only to finally recieve one. But overall it was very nice and we had a lovely few days away .
Carolyn, us2 night romance trip
Good 6.0
We loved the bartender Oli. He was great !!! Food was ok. Sports bar is closed due to Covid Water by the resort was not the best. Staff was awesome . They are all super nice 25 minutes from Playa del Carmen.
Rox, us3 night romance trip

Ocean Maya Royale All Inclusive Adults Only