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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Upmarket beachfront property with golf course, near Moon Palace Golf Club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Children’s play area – indoor
Grand Presidential Suite
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Bar
    Bar
  • Gym
    Gym
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 12 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private hot tub
  • Premium TV channels
The price is €635
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view
Moon Palace Cancun - All Inclusive
Pool
Spa
Airport transfer
Free parking
8.0 out of 10, Very good, (2430)
The price is €492
includes taxes & fees
22 Nov - 23 Nov
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Placing you within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy and hydrotherapy. Caribeño, one of 12 restaurants, offers pool views, and serves breakfast and dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course and a marina. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

Hotel size

  • 1304 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness centre
  • Golf course on-site
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Steam room
  • Water slide
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairwells
  • Visual fire alarm
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.
Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (return)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (return)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing that there's a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Moon Palace Grand All Inclusive Cancun
Moon Palace The Grand Cancun
Moon Palace The Grand – Cancun
The Grand at Moon Palace All Inclusive
Moon Palace The Grand Cancun All inclusive
Moon Palace The Grand Cancun - All-inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person return.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Moon Palace The Grand Cancun - All-inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?
Have fun with on-site activities such as hiking, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river and a steam room, as well as private indoor hot tubs, an arcade and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 12 on-site restaurants, featuring Mexican cuisine and ocean views.
Does Moon Palace The Grand Cancun - All-inclusive have rooms with private hot tubs?
Yes, each room has a indoor private hot tub.
Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All-inclusive like?
Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Fair

The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
Jennifer, 6-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Stefan, 14-night trip
Verified Hotels.com guest review

4/10 Fair

AVOID THIS HOTEL!!
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
Stefan, 10-night family trip
Verified Hotels.com guest review

4/10 Fair

The staff was not as friendly as other resorts and it smelled really bad.
ki jung, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Family trip
Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.
jenny, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Choveta, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is an amazing property if you have kids. We did different activities every day with our 2 and 4 year olds. The water park is awesome and there’s stuff for all different ages there. The playroom is amazing and the staff there was so sweet and helpful. It is a very large property so they use golf carts to take you from different locations, we only waited on these carts once coming from the water park, otherwise they’re everywhere. The only downside is that the water at the beach isn’t great and full of sargassum so you can’t really swim, but they more than make up for that with all of the other amenities. Overall we had a wonderful time and would definitely recommend if you have children.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Recommended!
Me and my family had a great experience at the grand and would recommend. Here are a few points to consider. * resort is too big * I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described. * Family & kids oriented * Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them * Food and entertainment is top level Would like to recognize these people that made our stay * Gabriela at la cantina during the huateque taco party * Guillermo at Tavola was super attentive and helped us in all our questions and requests. * Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great. * Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!
Francisco Fernando, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Earland, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Long line for breakfast Peolpe front desk lied about breakfast
Andrea, 4-night trip
Verified Expedia guest review

4/10 Fair

Would not recommend
Javier, 7-night trip
Verified Expedia guest review

8/10 Very good

Very nice property, tons of activities for all ages of children and adults. Very nice people who work there. I was disappointed that when I called 3 times to ask about memberships with them no one ever called me back.
Victoria, 4-night trip
Verified Expedia guest review

10/10 Exceptional

NA
KATHLYN HANG, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great
Grat, come back again son...
Luis, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Between Expedia and the reservation desk, a miscommunication happened and cost me a lot of money once I was at the resort..
Tanner, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Clean room, friendly service
Namheon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Best Resort Experience Ever!
Hector, 4-night family trip
Verified Expedia guest review

6/10 Good

Not worth it
Muhammad Sultan Ali, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Overall the property is outstanding. The only thing that I would say do not order room service because it will take 2 hours to get anything. Even thing like cereal.
Rodney, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Reinny, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great food and service
Romys, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay at the grand moon palace was very good but thanks to our concierge Cecilia from Expedia it was even better, she made everything easier for us and she was always there to help us no matter the time of day... Thank you very much Cecilia for your attention❤️
Jacquelin, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Shartecia, 4-night trip
Verified Expedia guest review

2/10 Poor

Check in really slow, get in the room until 5pm,not convenient for family and gruop. Any restaurant have to wait for long line
Giang, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 4-night trip
Verified Hotels.com guest review