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Reviews

8.2

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Hands down the best
Hands down the best experience of any trip. The staff are unbelievably friendly, the food in unreal hardest bit was choosing out of the 9 restaurants. Rooms are amazing and huge with a massive comfy bed. 3 pools and some very big hot tubs the size of a normal pool :) can’t recommend it enough! The entertainers were the best!
Swim up pools
Brandon, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Great staff, super clean resort and good food. Daily activities and night life were a plus. Beach access is great, too bad the beach itself was rough and full of seaweed. Would visit again
Nichole, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The hotel was very clean. The service was A1! The $200 resort credit was a tad bit misleading. They give you a serious of coupons for services such as the spa, a private dinner a f wine. The coupons are in increments of $40, $20, and $10. Most of these only to be used separately.
Lotoya, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall fun & relaxing experience.
Verified Expedia guest review

10/10 Exceptional

First let me start off by saying ignore most negative comments. Any hotel is what you make of it, also remember that most people only leave bad reviews. With that said here are the positives and negatives. Positives: Fun and friendly staff everywhere Service is above and beyond On site cleanliness is great Food is good, despite other reviews Drinks are tasty Pools are super nice Its secluded Swim out rooms are worth the extra cost Spa is super relaxing Negatives: Drinks are not strong (ask for a double) Beach is not the best Beds are not the most comfortable Disclosure, if you want a relaxing vibe this is not your stop unless you are on the secrets side. This is a party vibe and you will encounter some overly drunk people. Overall, great resort, great staff, great time.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Very friendly and professional staff. I think it needs better entertainment revenues.
Verified Expedia guest review

8/10 Very good

35th Anniversary ! We will return
Food was amazing , party pool was fun and loud , but you have a choice to move to the relaxing pool . Pool chairs were very difficult to get , as there were too many " upgrade and pay to sit spots " :(
Gary, 3-night trip
Verified Hotels.com guest review

6/10 Good

Samuel, 3-night trip
Verified Expedia guest review

4/10 Fair

Most of the staff are unfriendly and have an "I don't care" attitute. There was not enough entretainment, everything closes extremely early. There are not enough vegan options. The VIP staff was irresponsable and careless. There were bedbugs in the room and once notified nothing was done. There were so MANY NO'S for simple requests such as coffee after 11 a.m at a restaurant. Unpleasent and disgusting experience.
IVAN, 4-night romance trip
Verified Expedia guest review