Barceló Maya Riviera - Adults Only - All Inclusive

Photo gallery for Barceló Maya Riviera - Adults Only - All Inclusive

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On the beach, white sand, scuba diving, snorkelling
On the beach, white sand, scuba diving, snorkelling
4 outdoor pools, pool loungers
4 outdoor pools, pool loungers

Overview of Barceló Maya Riviera - Adults Only - All Inclusive

Barceló Maya Riviera - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with spa, near Ecopark Kantun Chi

9.2/10 Superb

775 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • WiFi in the lobby
  • 2 outdoor tennis courts
  • Fitness centre
  • Pool bar
  • Swim-up bar
  • Conference centre
  • Terrace
For families
  • Private bathroom
  • Private hot tub
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xpu-ha Beach - 14 min walk
  • Ecopark Kantun Chi - 2 min drive
  • Cenote Cristalino - 2 min drive
  • Puerto Aventuras Golf Club - 4 min drive
  • Puerto Aventuras Marina - 5 min drive
  • Tajma Ha Cenote - 11 min drive
  • Akumal Ecological Center - 15 min drive
  • Akumal Beach - 15 min drive
  • Half Moon Bay - 19 min drive
  • Yal-ku Lagoon - 19 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 20.7 miles/33.3 km

About this property

Barceló Maya Riviera - Adults Only - All Inclusive

At Barceló Maya Riviera - Adults Only - All Inclusive, you'll have access to on-site scuba-diving, snorkelling and windsurfing. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 5 restaurants, and the 5 bars/lounges are great places to grab a cold drink. This luxurious property also features a poolside bar, a fitness centre and a terrace. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 850 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 6:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar

Taking the kids

  • Mini golf

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Mini golf
  • Scuba diving
  • Snorkelling
  • Windsurfing

Working away

  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Designer shops on site
  • Shopping centre on site
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Close-captioned TV

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Private rooftop hot tub
  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

U-Spa has 26 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night

Optional extras

  • WiFi is available in public areas for USD 12 (2-device limit, rates may vary)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Barcelo Maya Riviera Adults Only All Inclusive
Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha

Frequently asked questions

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.0/10

Staff & service

9.1/10

Amenities

9.7/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Jose, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Awesome resort
amazing resort and room. only negative was the night entertain wasn't that good but you do have the option to visit hotels on the property free of charge. I would definitely return.
Diedra, 3-night trip
Verified Hotels.com guest review

6/10 Good

Fun in Rivera
Upgraded to prenium but services are not up to prenium! Covid test at facility is not reliable. We, a group of 8, but two came out as a positive. Went to town to retest then the result came out as negative. The resort charges 40 pesos if you need a mask while other resorts provide it free! Food is so so. Check in and out is so slow.
Luong, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We loved our stay! It was top notch, and we will be back for sure!
Maja, 4-night romance trip
Verified Expedia guest review

8/10 Very good

My stay wasn't perfect just for 3 reasons. 1- The attitude of the hostess and the service of the staff was so bad at the dolce vita restaurant. 2- Even though I call last night asking for late check out, the next day the reception staff made me go upstairs twice because they don't reprogram correctly my key, and also twice, told me that they didn't have any information about my late check out and waste almost half an hour with that situation. 3- The cleaning of the room wasn't good. Everything else during my stay was perfect !! D
DANIEL, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent! Certainly deserves 5 stars and we have nothing really negative to say about this place except for small annoyances such as to get bottled water from the pool bars you have to stay in line with everyone else who's waiting for their drinks to be made and almost every time there is only one bartender.
Sergey, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the beach, the room was beautiful We were very disappointed with help with transportation We had reservations for transportation and they said we didn’t Then on the way back to the airport, a taxi told us it would be 40-60 dollars and it was 75 We had reserved a taxi for 4:30 am and they said we didn’t So transportation is an issue
Susan, 6-night family trip
Verified Expedia guest review

6/10 Good

Above all things, it did not meet my expectations. First I will tell you why to consider my review. I have visited 15 All Inclusive hotels in the Caribbean and repeated in two of them, I like different options. I live and work in Las Vegas, I know a lot about hotel service. My reservation was Premium Swing Up room for 7 nights. You have some benefits not included in the other room or category, in my opinion there are not many, bath robes, room service included (something that many all-inclusive adult-only hotels have for all their rooms), a premium lobby for your personalized attention which includes snack bar and concierge! the highlights first: 1. Modern, very clean rooms, excellent , outstanding amenities,beautiful shower,large and comfortable beds,spacious closet, mini bar with varied options, jacuzzi in the patio, and the most beautiful, the pool at your feet! 2. Four a la carte restaurants available for dinner by reservation but easy to get, elegant, one Japanese, Mexican, French and Italian. Good service! 3. The staff is friendly, highlighting PREMIUM GUEST SERVICES Now the bad: 1. Not premium bottles ( tequilas, scotch or rum) 2.No bar services on the beach ! 3.Buffet is not available after 6pm ! 4. Restaurant have a limited 4 course menu , not offering all inclusive wine only if you ask for ! 5. Not staff entertainment at night 6.DJ pool are boring and to much tecno music. 7. This hotel has a big conference center you will be around to many other
roberto, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very modern, clean, and I thought the food was very good. The other hotels at the Barcelo seemed nice, but at the Maya everything was just a little bit better. We enjoyed hanging out with Angel doing water aerobics and playing some beach soccer. Jose brought coffee and juice every morning at breakfast and we liked talking to him. My daughter appreciated a bartender named Cosme in the lobby bar. The lobby bar is a very fun spot to watch soccer during the day where they have like 50 big screens on the wall which combine to show a single game. My favorite bartender was named Elgar Galvez. He made a great Paloma, but more importantly he was very friendly! Most of the bartenders were efficient but not super friendly. Elgar worked between the Italian and Japanese restaurants.
John, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

great design, clean and spacious.
Elzbieta, 7-night family trip
Verified Expedia guest review