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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Property amenity
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Costa Mujeres beachfront property with 4 outdoor pools, restaurant

7.6/10 Good

470 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Room options

About this area

What's nearby

  • On a private beach
  • Ultramar Ferry Puerto Juárez - 25 min drive
  • Norte Beach - 96 min drive
  • Cancun Mall - 27 min drive
  • Puerto Cancun Marina Town Center - 28 min drive
  • Plaza Las Americas - 29 min drive
  • Turtle Beach - 33 min drive
  • Langosta Beach - 35 min drive
  • Tortuga Beach - 37 min drive
  • Cancun Convention Center - 43 min drive
  • Forum Beach - 42 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. So Cal Gourmet Emporium serves international cuisine and is open for breakfast, lunch and dinner. Other features of this upmarket property include a free kid's club, a poolside bar and a health club.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 648 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Local/corner shop
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Designer shops on site
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free cancellation for a full refund?
Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
As of 27 November 2022, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 28 November 2022 start from €327, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, there's no on-site parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
What are the check-in and check-out times at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and nearby?
On-site recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes aerobics , pilates and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include a private beach and a health club. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has spa services and a garden.
Are there restaurants at or near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, So Cal Gourmet Emporium offers international cuisine. Nearby restaurants include Q Bravo (9.3 mi), Soggy Peso (9.3 mi) and Picus (9.3 mi).
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Overall score and ratings

7.6

Good

8.4/10

Cleanliness

7.7/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Really spacious rooms, loved the private swim up pool! Some of the staff was very rude & it’s crazy that they don’t take reservations for the restaurant but it’s always a wait list & they don’t take any more people! Rooms were clean, the grounds were clean as well, room service & house keeping were swift. I like that you can order anything from the t.v, all in all 8/10 I’d come back.
brittani, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This property was nothing short of amazing. Everyone at this resort was very friendly, kind, helping and overall very accommodating. This resort is the absolute perfect spot for families as the amenities are endless. My family and I did not even have to come off of the resort to enjoy ourselves. The food was very good especially the Italian restaurant, Japanese restaurant and the Indian restaurant. The cleanliness of the resort was great as well. They also have an adult side. From start to finish everything was well organized and they have very great staff. 10/10 I would recommend to come here and I will definitely come back in the future for a girls trip or again as a family!!!!
Tenesha, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Ameica, 3-night trip
Verified Expedia guest review

8/10 Very good

We never got wash cloths we the towels were taken
Ella, 5-night family trip
Verified Expedia guest review

8/10 Very good

Areas to improve: - Dirty utensils being offered for use. - insufficient floats in lazy river - musty scent of room. Notwithstanding these issues, My family and I enjoyed our stay and will return.
Hezron, 5-night family trip
Verified Expedia guest review

8/10 Very good

Our family enjoyed the lazy river and the waterpark. There was always something to do. Only stayed for 5 days...wish we could have stayed longer! Staff were very hard working and friendly 😃
Karen, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Planet Hollywood Cancun is a wonderful property for families. We loved the pool and food but especially the staff. Angel and Jorge at the bar were our favs!! AND Jesus was the best pool waiter ever. The resort was very full and at times you had wait but with a little patience everything worked out. Highly recommend this resort :)
Joey J, 7-night family trip
Verified Expedia guest review

2/10 Poor

Our room was so humid that all our clothes and the sheets stayed wet, which made for a bad night's sleep every night. The shower didn't drain properly and the ceiling in the shower kept coming down in pieces. We called about the humidity and they sent maintenance but they didn't fix the problem. The rooms are a motel quality. The sheets are uncomfortable and the towels are like sandpaper. I did not enjoy the food at any of the restaurants. The star class pool was nice and the pool staff are great! Our server at breakfast every morning was Alberto and he was awesome! Very friendly. I would not stay here again. If I'm paying that much for a resort I want it to be nice.
Bethany B, 5-night family trip
Verified Expedia guest review

6/10 Good

ME GUSTO LA PROPIEDAD, MUCHA DIVERSION, MUCHAS OPCIONES DE PISCINA Y LA PLAYA ESPECTACULAR, DE LAS MAS LINDAS QUE HE VISTO, BUENA MUSICA, BUENOS SHOWS. NO ME GUSTO LA ATENCION DEL PERSONAL, DESDE QUE LLEGAMOS EL CHECK IN FUERON 3HORAS, FUE HORIIBLE, PEDIMOS HABITACIONES JUANTAS PQ ERAN VACACIONES FAMILIARES CON ANCIANOS Y NINOS Y NO QUISIERON AYUDARNOS. ADEMAS, LOS TRABAJADORES NO SABEN UBICARTE EN LA PROPIEDAD, NO SABEN DONDE ESTAN LOS EDIFICIOS DE LAS HABITACIONES. LA COMIDA NO ES PARA NADA BUENA, POCAS OPCIONES Y SABOR MALO, COMPARADO CON PUNTA CANA. PERO EN FIN LA PASAMOS BIEN PORQUE DECIMOS SER FELICES EN NUESTRAS VACACIONES Y NO PERMITIR QUE EL EXTERIOR NOS AFECTARA
yoemys gonzalez, 4-night family trip
Verified Expedia guest review