The Ivy Montpellier Brasserie Cheltenham - 3 min walk
Munchies - 4 min walk
About this property
Malmaison Cheltenham
Enjoy your visit to Cheltenham with a stay at Malmaison Cheltenham. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Fellow travellers love the helpful staff and location.
Languages
English
At a glance
Hotel size
61 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, 2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (GBP 10.00 per night)
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 7 AM–10 AM on weekdays and 8 AM–11:00 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Facilities
Safe-deposit box at front desk
Terrace
Library
Banquet hall
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Egyptian cotton sheets
Free cot/infant bed
Freshen up
Bath or shower
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
On-site venue – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner.
Awards and affiliations
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 23 for adults and GBP 12 for children
Children & extra beds
Rollaway beds are available for GBP 30.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per night
Parking
Self-parking costs GBP 10.00 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Malmaison Cheltenham Hotel
The Montpellier Chapter
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham
Frequently asked questions
Does Malmaison Cheltenham offer free cancellation for a full refund?
Yes, Malmaison Cheltenham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Malmaison Cheltenham?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Malmaison Cheltenham?
Yes. Self-parking costs GBP 10.00 per night. Parking spaces may be limited.
What are the check-in and check-out times at Malmaison Cheltenham?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11:00 AM.
Are there restaurants at or near Malmaison Cheltenham?
Yes, there's an on-site restaurant that offers British cuisine.
What's the area around Malmaison Cheltenham like?
Malmaison Cheltenham is a short 7-minute walk from Cheltenham Town Hall and 9 minutes' walk from The Promenade. Travellers love the hotel's prime location.
Malmaison Cheltenham Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
17 January 2025
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
16 January 2025
Lisa
Lisa, 2-night trip
Verified Hotels.com guest review
8/10 Very good
14 January 2025
William
William, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 January 2025
John
John, 1-night trip
Verified Hotels.com guest review
4/10 Fair
9 January 2025
John
John, 1-night trip
Verified Hotels.com guest review
4/10 Fair
8 January 2025
No hot water
This hotel is usually very good but had a poor experience. I had reserved a twin room but was given a double. In the morning, the hotel had no hot water and when this was told to front desk there was no apology or offer of alternative given. Expect better from an expensive 4 star hotel
Verified traveller
1-night business trip
Verified Hotels.com guest review
8/10 Very good
7 January 2025
Jon
Jon, 1-night trip
Verified Hotels.com guest review
6/10 Good
5 January 2025
Veronica
Veronica, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 January 2025
Dom
Dom, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
1 January 2025
Tired hotel never 4 star
A very tired hotel in need of a refurbishment. Hotel bar also tired and uninviting with a rude girl serving behind the bar who attempted to pour a cocktail and discovered she hadnt the ingrediants to make it!!
Paul
Paul, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 December 2024
M
M, 1-night trip
Verified Hotels.com guest review
8/10 Very good
19 December 2024
Lovely staff 🎄♥️
Lovely staff - the entire time!
They gave us an upgrade to such a lovely room and when our bath plug wasn't working, they kindly let me have a bath in a different room so I could get ready for an event. An extremely pleasant group of people! 10/10! Oh, and the gluten-free eggs benedict was spot-on ♥️
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
13 December 2024
Good
Always reliable - very comfortable
Emma
Emma, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 December 2024
Emma
Emma, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 November 2024
Karen
Karen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Craig
Craig, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 November 2024
Nice night in Cheltenham
gordon
gordon, 1-night trip
Verified Hotels.com guest review
6/10 Good
17 November 2024
Very basic tired and worn. Breakfast wasn’t bad
We paid nearly £300 for the one night stay including breakfast. The hotel is in a good location easy access to the centre and parking was handy although spaces were very tight.
Staff were friendly and efficient.
We found the hotel to be very tired, carpets thin and worn, paint work tired and shabby. The wallpaper behind the bed had something splattered on it. The bathroom was tired and not overly clean.
The bedroom fixtures out of date. The bed should have been a queen size however this was not the case. My husband and myself both caught our shins on the bed frame which was wooden and sticking out as the mattress did not fill the frame.
The bed wasn’t very comfortable and the pillows mediocre, we had one decent pillow and one cheap flat one.
The vent had lots of dust and the lighting panel was temperamental very annoying!
Hallways and walls again tired and worn out.
The best part of the stay was the breakfast!
I didn’t complain due to it being my husband’s 40th birthday celebration weekend.
Would have been better staying at a travel lodge!
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
Gemma
Gemma, 1-night trip
Verified Hotels.com guest review
4/10 Fair
29 October 2024
Ben
Ben, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 October 2024
2 night city break
2 night stay bed & breakfast. Room was spacious but a little dated. Breakfast was good. Great location as quiet but could do with a bit of TLC. Staff were friendly.