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Best Western Gatwick Skylane Hotel

3.0 star property
Horley hotel with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Gatwick Skylane Hotel

Bar (on property)
Property entrance
Reception
Standard Room, Multiple Beds, Non Smoking
Reception

Reviews

7.0 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Laundry service

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, Multiple Beds, Non Smoking

Shower, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Courtyard by Marriott London Gatwick Airport

Airport transfer
Parking available
Internet access
Free WiFi
8.2 out of 10, Very good, (1005)
The price is €131
includes taxes & fees
5 Jan - 6 January 2025
Courtyard by Marriott London Gatwick Airport
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About the area

Map
34 Bonehurst Road, Horley, England, RH6 8QF

What's nearby

  • East Surrey Hospital - 5 min drive - 4.2 km
  • Manor Royal Business Park - 6 min drive - 6.1 km
  • Gatwick Aviation Museum - 8 min drive - 6.4 km
  • Hawth Theatre - 11 min drive - 10.6 km
  • Lingfield Park Racecourse and Golf Club - 17 min drive - 14.8 km

Getting around

  • Gatwick Airport (LGW) - 11 min drive
  • Farnborough (FAB) - 49 min drive
  • Heathrow Airport (LHR) - 63 min drive
  • London (LCY-London City) - 76 min drive
  • Earlswood Station - 6 min drive
  • Salfords Station - 25 min walk
  • Horley Station - 26 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Dave Dove - ‬14 min walk
  • ‪Kings Head - ‬17 min walk
  • ‪The Tavern Horley - ‬20 min walk
  • ‪The Farmhouse - ‬13 min walk
  • ‪The Colonel’s Fish & Chips - ‬15 min walk

About this property

Best Western Gatwick Skylane Hotel

Located just 4.7 mi (7.6 km) from the airport, Best Western Gatwick Skylane Hotel offers a shuttle during limited hours. For a bite to eat, guests can visit Watershed Restaurant, which serves breakfast, lunch and dinner. Other highlights include a bar/lounge and a snack bar/deli.

Languages

English, French, Hindi, Polish, Spanish

At a glance

Hotel size

  • 73 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: 2 AM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site extended parking (GBP 8.00 per day)
  • On-site parking is limited

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Watershed Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately GBP 8.50 per person
  • Airport shuttle service is offered for an extra charge of GBP 3 per person (one-way)

Children & extra beds

  • Airport shuttle service for children costs GBP 3 (one-way)

Parking

  • Extended parking costs GBP 8.00 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel
Best Western Gatwick Skylane Horley
Best Western Gatwick Skylane
Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel
Best Western Gatwick Skylane Hotel Horley
Best Western Gatwick Skylane Hotel Hotel Horley

Frequently asked questions

Are pets allowed at Best Western Gatwick Skylane Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Gatwick Skylane Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Best Western Gatwick Skylane Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM. The charge is GBP 3 per person one-way.
What are the check-in and check-out times at Best Western Gatwick Skylane Hotel?
Check-in start time: 2 PM; check-in end time: 2 AM. Check-out time is 11 AM.
What is there to do at Best Western Gatwick Skylane Hotel and nearby?
Recommended spots to visit include Manor Royal Business Park (3.7 mi) and County Mall Shopping Centre (6.2 mi), along with Hawth Theatre (6.5 mi) and Godstone Farm (8.9 mi).
Are there restaurants at or near Best Western Gatwick Skylane Hotel?
Yes, there's an on-site restaurant, Watershed Restaurant.

Best Western Gatwick Skylane Hotel Reviews

Reviews

7.0

Good

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Poor

When we arrived the hotel was closed and we had to find somewhere else!
Jennifer, 1-night romance trip
Verified Expedia guest review

2/10 Poor

We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beddings had stains and there were insects in bathroom
1-night romance trip
Verified Expedia guest review

8/10 Very good

Jan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great for an overnight stop
Room was basic but clean. Bed was really comfortable, pillows were especially comfy. Shower was great, towels pure white. TV was digital so lots to choose from.
Mrs L, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andy, 2-night trip
Verified Hotels.com guest review

6/10 Good

Run down hotel
Due to Covid there was no restaurant or even breakfast services. Hotel seemed run down
Kevin, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

2/10 Poor

Brian, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel was clean, although only experienced room and reception as bar/restaurant was closed due to Covid restrictions I'm assuming. Evening meal was room service only, but was delicious and well presented. Breakfast however was delivered the night before in a small carrier bag, consisting of a yoghurt, 2 x chocolate muffins, an apple and a Capri Sun (but no fridge to put any of it in).
Phil, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Good experience,staff friendly and value for money.
Francis, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

2 night stay near Gatwick Airport
Initial impression was of a very dilapidated hotel. The car park surface was badly broken up in many places. The atmosphere felt dreary, mainly due to the fact there only seemed to be 1 or 2 guests. Reception was unmanned except for arrival, a telephone number was shown on reception for emergencies. No instructions available to switch on bathroom towel tail heater. Shower was like standing under a waterfall, it had a very poor shower head. No hot breakfast available. This may have been a better place prior to Covid when there would have been more guests
Roger, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Skylane hotel.
Very basic rooms with no upto date conveniences. looks very tired and in need of updating throughout.
GARY, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Will not be staying again!
Confusion over what date it was at check-in, thinking we booked for the day after but we didn't. Room is very basic, one flat pillow each, aircon is locked on and very very noisey. Can hear everything others get up to in their bathroom, including whatever they are doing in the loo! Water pipes going over or around the room very loud and make a vibrating noise everytime someone uses water in another room. Left as soon as we woke up after an uncomfortable night on a very hard matress. Whole place needs a fresh update and need for more covid measures other than a bottle of hand gel at reception.
hollie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Room smelled bad was very noisy shower was cold, did not sleep here I left and went to the premier inn 2 minutes down the road cheaper and much nicer!
Oscar, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Weird
At check in I got told if I wouldn’t mind being put in a room without a tv which obviously isn’t an option. Then got told they have no double rooms available even tho that’s the type of room I booked so ended up in a triple room with three single beds. Also I choose the option to add breakfast for £8 which turned out to be a grab and go breakfast, for £8 I don’t think so!!!
Jamie, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

unimpressed
Having unpacked, I then had to change rooms as there was no TV remote - also no hot water in the shower - not very impressed
Iain, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

No air con in two different rooms Shower terrible Sink was about to come off the wall No one in any uniform Would not recommend at all
Ollie, 1-night trip
Verified Expedia guest review

4/10 Fair

Not a good experience
Said the price included breakfast but when we arrived was told it would only be a cold breakfast. The manager on Friday night did not supplies any thing and rang at 8am in the morning to see if we wanted anything ... we declined because the night before we stayed under my partner name Johnson and when we got back to the hotel at 10pm that night was 2 white plastic bags on the door handle ..inside was a yogurts one each apples and a carton of juice in cherry and a peice of cake..the apples were soft and two of us both dont like cherry flavoured..there was no spoon to eat the yogurt included.. i had no milk carton for a hot drink in my room so had to go to the garage to get milk to have a drink and only paper cups. I gave the items back (breakfast) to the manager in the morning said the item were warm and had no spoon to eat the yogurt anyway.. he offered to give a spoon i i declined because i like my yogurts cold from the fridge not left over night in my room. I was very disappointed the room was ok.. but the hallways were dirty and the large mirror in the hallway was so dusty and the carpets and smelled .. no change of towels or bed making service in fact no service at all .
Marie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Very poor cleanliness and service
Supposed to include a cooked breakfast, when we checked in the receptionist said the restaurant was closed and said he would leave a cold option outside our room, when we got back to the hotel after our night out we found two small bags hanging from the room door handle, in the bag was a yogurt with no spoon and no way of keeping chilled until the morning, there was some cake an apple and a small carton of drink, I don't eat cake for breakfast! Also while out on our night out I got a phone call around 10:00pm asking what time we would be back as the main door may be locked!! This is supposed to be an Airport Hotel! The room itself had hairs everywhere from a previous occupant, clearly there Covid-19 cleaning measures are way below standard, I advise caution for any future guests
Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

robert, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

The hotel staff even after we had told them we were aware of checkout time and had put a sign on the door. Continued to knock multiple times and this was until 9 am. Check out time wasn’t until 11am, 2 hours away.
Abby, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Michael, 1-night trip
Verified Hotels.com guest review

2/10 Poor

poor WiFi (you won't be able to get any work done if you're dependent on the WiFi), incorrect room booking, pointless shower... bathroom smells of overflowing sweage. customer service not a strength... so poor I've lost the will to try engaging in any more discussions... had a future stay booked and as I checked in manager was on the phone to another guest examining there was no issue with the WiFi (more on that later). ive been up since 5am, spent most of the day rolling in mud.... all I wanted was to freshen up and get some sleep. checked in, got to my room, headed straight for the bathroom... took ages for hot water to kick in. freshened up, about to jump onto the bed (the mattress felt like it had seen better days) and realised there were two single beds.... I had booked a room with a double. notified the manager of the issue.... he said I'd already used the room so couldn't do anything. After a bit of a discussion said he'd look into what he can do. called me up later and told me that no one was around now to make up a room for me so he couldn't switch me over. I looked online... 6 rooms with a double bed still available for booking. made a trip back down to reception... a new gentleman was starting his shift... gave me a different, more transparent reason "you've used the room, no staff about to redo the room you're in, if we move you now we've effectively lost a room
1-night trip
Verified Expedia guest review