6/10 Good
9 January 2025
A Less Than Enjoyable Week
The location and grounds are nice, but unfortunately we had a negative experience with the cleaning staff & how the hotel dealt with the issues we had. The trouble started with the amenities not being properly restocked in our room & obviously dirty towels with gross stains on them being left in exchange for our used ones, another day the door to our room was left unlocked & propped open with no one around potentially all day as we were out from 8:45am to 4:30pm (ours was usually cleaned early) as well the bedding inside was streaked with brown stains that were not there when we left, which was really disgusting. Also the cleaning staff would yell loudly & argue outside our room early in the morning. When we brought our concerns to the attention of the front desk, they simply asked our room number & said they would investigate but we got zero follow-up or an apology of any kind. My husband finally went to the front desk & told them we didn’t want any cleaners or other staff in our room until after we left & we just went down to the desk any time we needed new towels or other amenities. On the day we left my husband spoke to one of the managers who simply said that all of the cleaning staff was new because it was new years and they weren’t properly trained yet, which is a ridiculous excuse, it’s the hotels’ job to properly train and supervise their staff. We paid top dollar for our week here over new years and feel liked we didn’t get what we paid for at all.
Verified traveller
7-night family trip
Verified Hotels.com guest review
