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Casa Marina Key West, Curio Collection by Hilton

4.0 star property
Beachfront resort with spa, near Duval Street

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Marina Key West, Curio Collection by Hilton

Fireplace
2 outdoor pools, pool umbrellas, pool loungers
Exterior
65-inch LCD TV with cable channels
Kayaking

Reviews

7.0 out of 10

Good

Popular amenities

  • Spa
  • Bar
  • Connecting rooms available
  • Pet-friendly
  • 24/7 front desk
  • Parking available
Main amenities
  • Housekeeping (on request)
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Health club
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Valet parking
  • Self parking
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is €400
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Loft, 2 Bedrooms, Oceanfront

Hypo-allergenic bedding, in-room safe, blackout curtains

Loft, 2 Bedrooms, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Studio Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Key West View)

View from room

Suite, 1 King Bed (Key West View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Key West View)

View from room

Room, 1 King Bed (Key West View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Lanai, Oceanfront

65-inch LCD TV with cable channels

Suite, 1 King Bed, Lanai, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, City View (Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Queen Beds, Accessible, City View (Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Queen Beds, Lanai, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, City View (Hearing, Bathtub)

65-inch LCD TV with cable channels

Suite, 1 King Bed, Accessible, City View (Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Ocean View

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Terrace, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Ocean View (2 Queen/1 King)

65-inch LCD TV with cable channels

Loft, Ocean View (2 Queen/1 King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Ocean View

65-inch LCD TV with cable channels

Studio Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Partial Ocean View

65-inch LCD TV with cable channels

Suite, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Lanai)

65-inch LCD TV with cable channels

Suite, 1 King Bed, Ocean View (Lanai)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Oceanfront (Hearing & Bathtub)

65-inch LCD TV with cable channels

Suite, 1 King Bed, Accessible, Oceanfront (Hearing & Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

View from room

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Partial Ocean View

65-inch LCD TV with cable channels

Suite, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Key West View)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Queen Beds (Key West View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Lanai)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Ocean View (Lanai)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 26 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
1500 Reynolds Street, Key West, FL, 33040

What's nearby

  • Clarence S. Higgs Memorial Beach Park - 3 min walk - 0.3 km
  • Duval Street - 10 min walk - 0.9 km
  • South Beach - 11 min walk - 1.0 km
  • Southernmost Point - 12 min walk - 1.1 km
  • Ernest Hemingway Home and Museum - 19 min walk - 1.7 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 7 min drive

Restaurants

  • ‪Salute - ‬4 min walk
  • ‪Sandy's Cafe - ‬13 min walk
  • ‪El Siboney Restaurant - ‬9 min walk
  • ‪Southernmost Beach Café - ‬11 min walk
  • ‪Southernmost Point Bar In the USA - ‬14 min walk

About this property

Casa Marina Key West, Curio Collection by Hilton

Placing you just steps from Florida Keys Beaches, Casa Marina Key West, Curio Collection by Hilton offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the lobby lounge. Other highlights include a beach bar, a health club and a fitness centre.

Languages

English

At a glance

Hotel size

  • 311 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 1 AM
  • Express check-out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*

Pets

  • Pets allowed (up to 11 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • On-site self-parking (USD 40 per night)
  • On-site valet parking (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

What to do

  • On a private beach
  • Yoga classes
  • Beach volleyball
  • Scooter/moped hire
  • Kayaking
  • Canoeing
  • Sailing
  • Motor boating
  • Personal watercraft (motorised)
  • Snorkelling
  • Waterskiing
  • Shopping
  • Fishing
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Computer station
  • Conference space (11368 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1920
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 91
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 65-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Espresso maker
  • Dressing gowns

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • WiFi (surcharge)
  • Phone

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

Morrison’s Market – On-site coffee shop.
Flagler's Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.
The Canary Room – On-site lobby lounge. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 63.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Concierge service
    • Fitness centre access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Newspaper
    • Partner property access
    • Partner property beach club access
    • Partner property pool access
    • Pool access
    • Spa access (may be limited)

Optional extras

  • WiFi is available in guest rooms for USD 0 per day (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 5 to 50 for adults and USD 5 to 25 for children
  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per pet, per day

Parking

  • Self-parking costs USD 40 per night
  • Valet parking costs USD 45 per day with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Casa Marina Resort Waldorf Astoria Resort Key West
Casa Marina Resort Waldorf Astoria Resort
Casa Marina Waldorf Astoria
Casa Marina Waldorf Astoria Resort Key West
Casa Marina Waldorf Astoria Resort
Casa Marina Waldorf Astoria Key West
Casa Marina Resort A Waldorf Astoria Resort
Casa Marina A Waldorf Astoria Resort
Casa Marina Key West A Waldorf Astoria Resort
Casa Marina Key West Curio Collection by Hilton
Casa Marina Key West, Curio Collection by Hilton Resort
Casa Marina Key West, Curio Collection by Hilton Key West
Casa Marina Key West, Curio Collection by Hilton Resort Key West

Frequently asked questions

Does Casa Marina Key West, Curio Collection by Hilton offer free cancellation for a full refund?
Yes, Casa Marina Key West, Curio Collection by Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Marina Key West, Curio Collection by Hilton?
Yes, there are 2 outdoor pools.
Are pets allowed at Casa Marina Key West, Curio Collection by Hilton?
Yes, pets are welcome, with a maximum weight of 11 kg per pet. There's a charge of USD 75.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Casa Marina Key West, Curio Collection by Hilton?
Yes. Self-parking costs USD 40 per night. Valet parking costs USD 45 per day.
What are the check-in and check-out times at Casa Marina Key West, Curio Collection by Hilton?
Check-in start time: 4 PM; check-in end time: 1 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out is available.
What is there to do at Casa Marina Key West, Curio Collection by Hilton and nearby?
Have fun with on-site activities such as kayaking, sailing and waterskiing. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Casa Marina Key West, Curio Collection by Hilton also has a private beach and a health club, as well as spa services and a garden.
Are there restaurants at or near Casa Marina Key West, Curio Collection by Hilton?
Yes, there's an on-site restaurant, Morrison’s Market.
What's the area around Casa Marina Key West, Curio Collection by Hilton like?
Casa Marina Key West, Curio Collection by Hilton is in Key West Historic District, a short 7-minute drive from Key West, FL (EYW-Key West Intl.) and 10 minutes' walk from Duval Street.

Casa Marina Key West, Curio Collection by Hilton Reviews

Reviews

7.0

Good

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Poor

Not worth the money!
We came from another resort on a different Key and were excited about our stay. At first look, the lobby looked nice however, they changed our room to the first floor and called it an upgrade even though it was available when we booked and we chose an upper suite. The room was beaten and looked dirty. Decor outdated. Sand never groomed and lounge chairs still had previous nights dirty towels on and were strewn about. We had to call Hotels.com to cancel the remainder of our time there and they were great. We then rebooked and went back tothe previous Resort, on another key, and have a fabulous time!
Jill, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Not even close to value for the room
The extremely over-priced room was tired and dilapidated, the hall carpeting was reminiscent of a Holiday Inn and not an upscale resort, the staff was less than accommodating, and our room overlooked the tops of the A/C units for the resort. We had a ceiling fan in the room that the staff tried to fix on our first night but gave up after 15 minutes. We were promised to have a new fan installed the next day. Even after inquiring about the status of this repair, nothing was ever done. Since Key West is so hot and humid, it was imperative to have an operational ceiling fan. Due to this fan remaining broken, we did not sleep well for our entire stay. The staff upon check-out was lackluster in their apologies and only offered us the credit for the resort fee. We did not feel heard or cared for by the staff.
sheri a., 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Jean, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Donald, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Rose M, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

On my list to stay again
Absolutely loved this place. Historic, newly renovated, close enough to tourist attractions without being right in the action. My only regret was not staying another day or two to enjoy the private beach! Very large room, beautiful bathroom with wonderful rainfall showerhead.
Melanie, 2-night trip
Verified Hotels.com guest review

6/10 Good

Zbigniew, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Great for weddings
It seems that this hotel caters to the weddings they do mostly, otherwise it was nice.
Diane, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We loved our stay! A great place to make family memories. This trip will go down as a favorite. Beautiful and well kept grounds. Wonderful beach service. Very clean. Downside was the very expensive breakfast that was wonderful but expensive and also the elevator was very scary. The elevator needs some help so we took the stairs. Overall a wonderful stay.
Erica, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

everything was great. stair wells were dirty
Leah, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Erin, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Both main elevators were out of order when we got there and still out of order when we left. There didn’t seem to be any effort to fix them,
Barry, 4-night trip
Verified Hotels.com guest review

8/10 Very good

sael yahia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The stay was nice. Staff was amazing and kind. However, be prepared for the nickel and dime. EVERYTHING is expensive and not included. For the price you would think you'd at the very least get breakfast. NOPE! The cost of food was high in the resort. So plan to bring your own food or eat out elsewhere for a more reasonable price; but keep in mind that there is no microwave in the room. The highlights, are the VIEWS!! The private beach access was definitely a plus!
LaQuinda, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

This is not a 5 Star property. The rooms are not kept clean. The property is beautiful, but the service is the very worst I have ever experienced. I have had better service at 3/4 star properties. We would leave our room at 8 and return at 4:00 without the room being serviced after we asked the front desk to have our room specifically cleaned that day as we desperately needed clean towels. The staff is completely ascent minded. They are understaffed and overwhelmed. The problem is that this marketed as a 5 star hotel. The lobby and property is beautiful but that is the only part of the hotel that is 5 Stars. Unexceptionable to request your room be cleaned and not at a beach hotel.
Valeriya, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I’ve travelled to a lot of different places/resorts and I can honestly say this is one of the best. Very impressive and the staff are all so nice! Will definitely be back
Kimberly Michele, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

CLIFFORD, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Pool staff works hard but long wait times for drinks. Pricing is pretty high for the average service
Scott A, 4-night romance trip
Verified Expedia guest review

6/10 Good

For a Hilton the food was sub par. The description of the food was great however a smash burger should be juicy not dry and for being in a tropical area the guac was flavorless along with the stale chips. The service while at the pool was intermittent.
Bria, 5-night romance trip
Verified Expedia guest review

6/10 Good

Hotel is a beautiful property however it needs some revamping. The elevators and main floor were out of order for the entire time. The building is not ADA friendly or compliant.
Irene, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

In a word excellenr
Wilfredo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Was a fantastic stay!!
Dustin, 4-night trip with friends
Verified Expedia guest review