Riad Assouel

The staff was quite nice and breakfast very good, however the beds were terribly uncomfortable.

We stayed in a suite, and whilst it was nice, along with the rest of the riad, it wasn't amazing which, given the price we paid, it should have been. Service was generally very good - most of the staff are great, but after waiting 10 minutes for someone to open the front door, and then being told "That's not a long time", I was less than impressed. When asking the same young man, how he was at breakfast, I was surprised to hear he was 'tired'! (If you work in the customer service industry, don't tell customers this!). The other members of staff were very friendly and helpful, though. The ambience of the place is pleasant - there is a small pool that you can actually swim in (many riads have more a 'pond', deep enough only for feet); a spacious rooftop, for sunbathing; and the hammam and massage is very good (beware: we were told that the two together would be 400Dhs, but our bill showed 600Dhs). Also, when paying, they tried to charge us a ridiculous 3.5% fee for paying by card - they did waive this, but even trying to charge that much is literally criminal in many countries. Overall, we had a pleasant stay, and enjoyed ourselves, but felt that, given the high price we paid, we didn't get great value.

This hotel is in an OK part of Marrakech. When we got out of our taxi, which brought us from Casablanca, we were harassed relentlessly by the locals to give them money or there would be problems. The day shift hotel staff did absolutely NOTHING to help us and encouraged us to give them money for doing nothing besides harass us. A few days later we had the pleasure of meeting Mohamed! What an amazing human being. He completely changed our experience and views of Marrakech and this hotel from one of aggravation and frustration to a great time, with excellent service and friendliness. Mohamed, made sure to tell us that if we are harassed by the locals in the future to say NO to the perpetrators and if they continue to, simply ask someone to call the police. In addition, Mohamed cooked breakfast, lunch and dinner for us! Whatever we wanted, and whenever we wanted it; he brought wine, snacks and drinks. He helped us get around the city. I have never met a more hard working, friendly, and kind person. He truly went above and beyond to ensure that we enjoyed our stay. Thank you again for a great time and reassuring our faith in humanity! Kenny, Adam, Nick, and Josh!

This place is from the inside you can literally call yourself home. Staff are are extremely helpfull and pleasant. Although breakfast was limited but was freshly prepared. I would recomanded anyone with family to choose this place. Thank you very much Riad Assouel.