Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710
What's nearby
Playa Paraiso Golf Course - 5 min walk
Paradise Beach - 15 min walk
Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive
Maroma Beach - 9 min drive
Tres Rios Ecopark - 10 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.6 miles/28.3 km
Restaurants
La Laguna - 3 min drive
Snake Bar At Iberostar Maya - 7 min drive
Alberca - Pool - Bar - 13 min walk
Cena Trattoria By el Faro - 14 min walk
Huama - 4 min drive
About this property
Iberostar Waves Paraíso Beach - All Inclusive
At Iberostar Waves Paraíso Beach - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be a five-minute drive from Cirque du Soleil Boutique at Vidanta Riviera Maya. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Buffet La Plaza, one of 12 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious property include 5 bars/lounges, a golf course and a nightclub. Fellow travellers say great things about the helpful staff and beach location.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
All meals and snacks included
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Languages
English, Spanish
At a glance
Hotel size
424 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 15
Children
Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting*
Free supervised childcare
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Other information
Smoke-free property
Property amenities
Food and drink
12 restaurants
5 bars/lounges
4 coffee shops
Beach bar
Poolside bar
Swim-up bar
Water dispenser
Travelling with children
Children stay for free (see details)
Free children's club
Children's pool
Playground
Free supervised childcare/activities
Children's games
What to do
On the beach
Tennis
Beach yoga
Basketball
Volleyball
Kayaking
Scuba diving
Snorkelling
Windsurfing
Pool table
Bike tour information
Ecotours nearby
Golfing nearby
Working away
Business centre
Meeting room
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Health club
Golf course on-site
Golf driving range on-site
An outdoor pool
Shopping centre on-site
Arcade/games room
Bike parking
Full-service spa
Golf clubhouse on-site
Golf pro shop on-site
Nightclub
Hot tub
Massage/treatment rooms
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Room amenities
Be entertained
Video game console
Flat-screen television
Satellite TV channels
Films for purchase
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Special features
Spa
Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Dining
Buffet La Plaza – This buffet restaurant serves breakfast, lunch and dinner.
Gourmet El Colonial – This restaurant only serves dinner. Reservations are required. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
El Puerto – This buffet restaurant only serves lunch. Open daily.
Teppanyaki Hashiru – This restaurant only serves dinner. Reservations are required. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
This property is professionally cleaned.
Also known as
Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach Playa del Carmen
Iberostar Paraiso Beach All Inclusive
Iberostar Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen
Frequently asked questions
Does Iberostar Waves Paraíso Beach - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Waves Paraíso Beach - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Paraíso Beach - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Iberostar Waves Paraíso Beach - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Waves Paraíso Beach - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Waves Paraíso Beach - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Waves Paraíso Beach - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (19-min drive) is nearby.
What is there to do at Iberostar Waves Paraíso Beach - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and snorkelling, and practise your swing at the golf course. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Iberostar Waves Paraíso Beach - All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a Turkish bath, spa services and an arcade.
Are there restaurants at or near Iberostar Waves Paraíso Beach - All Inclusive?
Yes, there are 12 on-site restaurants, featuring Mexican cuisine.
Does Iberostar Waves Paraíso Beach - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Waves Paraíso Beach - All Inclusive like?
Iberostar Waves Paraíso Beach - All Inclusive is located on the waterfront, a short 5-minute walk from Playa Paraiso Golf Course and 15 minutes' walk from Paradise Beach. The local area is walkable and popular for its beaches.
Iberostar Waves Paraíso Beach - All Inclusive Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
5 November 2024
Nathan
Nathan, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 August 2024
Annabell
Annabell, 3-night trip
Verified Expedia guest review
10/10 Exceptional
27 July 2024
Jonathan
Jonathan, 5-night trip
Verified Expedia guest review
10/10 Exceptional
24 July 2024
Yaniuska
Yaniuska, 4-night trip
Verified Expedia guest review
8/10 Very good
22 July 2024
Es buen hotel
Luis M.
Luis M., 5-night family trip
Verified Expedia guest review
10/10 Exceptional
21 July 2024
Amazing staff, excellent vacations. We were a family of 22 and we really enjoyed our stayed.
Ruben A
Ruben A, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
19 July 2024
Our stay was 5 days, it was very pleasant, there were always activities for children and adults, there was always a place to eat and the food was very good in most of the sites.
The space of the rooms is comfortable as well as the bathroom, although the toilets do not have water force.
Lots of beautiful gardens and animals ....
We recommende it
Nubia
Nubia, 4-night family trip
Verified Expedia guest review
4/10 Fair
15 July 2024
Communication was lacking upon check in and throughout the stay. Their website and expedia's said you could access all iberostar locations in the area but that is not true. You don't even have access to the entire resort we stayed at advertised as all-inclusive however that was not true you had to pay extra for some shows and certain areas of the resort and bars were only accessible if you paid extra for a membership but that was not communicated prior to booking. And the air conditioning in our room kept breaking. We would not stay at this resort again.
Megan
Megan, 7-night family trip
Verified Expedia guest review
8/10 Very good
14 July 2024
Hugo m
Hugo m, 7-night trip
Verified Hotels.com guest review
8/10 Very good
12 July 2024
Jacob
Jacob, 3-night trip
Verified Expedia guest review
10/10 Exceptional
12 July 2024
Tina
Tina, 7-night trip
Verified Expedia guest review
10/10 Exceptional
11 July 2024
Family friendly !! Amazing hotel !!
Dunia
Dunia, 4-night family trip
Verified Expedia guest review
8/10 Very good
6 July 2024
John
John, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
4 July 2024
Petro
Petro, 7-night trip
Verified Expedia guest review
6/10 Good
1 July 2024
Beautiful resort. The staff were all amazing. We had a great time. Only issues we had was the quality of the food. My wife and kid ate something which caused them to get sick. The buffet was almost the same food everyday. All buffets are outdoor type. We had some issues with our A/C.
George
George, 6-night family trip
Verified Expedia guest review
8/10 Very good
27 June 2024
Rosaura
Rosaura, 5-night trip
Verified Expedia guest review
2/10 Poor
26 June 2024
We didnt enjoy 1 day of our 5 day vacation there staff was the worst starting with us checking in and to our last day ! We do not recommend this place at all! Theres no AC in the food places our AC went out in our room they did fix it after 3 phone calls. Most of the staff was really rude and sometimew even ignore when your trying to get transportation.
Fernando
Fernando, 6-night family trip
Verified Expedia guest review
6/10 Good
25 June 2024
All are average
Emiru
Emiru, 12-night family trip
Verified Expedia guest review
10/10 Exceptional
18 June 2024
Love this resort. Everyone is so nice and friendly can’t wait to come back! Booked this place mostly for the beautiful animals on the property
Jennifer Mariah
Jennifer Mariah, 5-night family trip
Verified Expedia guest review
2/10 Poor
18 June 2024
This was my worse vacation we had !! Really disappointed with ALL staff not treating us like they should have. All of our 8 family members didn’t not have a good time. We do not recommend this place !
Antonio
Antonio, 6-night family trip
Verified Expedia guest review
8/10 Very good
16 June 2024
Jannie
Jannie, 5-night trip
Verified Expedia guest review
2/10 Poor
16 June 2024
We didn't like the check in. It took a long time to get our rooms and we reserved 3 .some staff where very rude, they wouldnt clean the room until like 4 Pm and room were dirty,AC not working well on 2 of the Rooms which we couldn't rest specifically . Worst resort we stayed .But some staff where very nice. Which we appreciate
Maria
Maria, 6-night family trip
Verified Expedia guest review
8/10 Very good
13 June 2024
Nice property Air conditioners in rooms are a little lacking. We had 4 rooms with our group and 3 were not what we consider cool but it is tropical and we get that. But otherwise perfect