John F. Kennedy International Airport (JFK) - 52 min drive
New York W 32nd St. Station - 4 min walk
New York 23rd St. Station - 8 min walk
Penn Station - 11 min walk
28 St. Station (Broadway) - 1 min walk
34 St. Station (Herald Square) - 6 min walk
28 St. Station (Park Av. S) - 7 min walk
Restaurants
Milk Bar NYC Flagship - 1 min walk
Lady M Cake Boutique - 1 min walk
Lobby Bar at Ace Hotel New York - 1 min walk
KazuNori: The Original Hand Roll Bar - 1 min walk
House Party Cafe & Lounge - 1 min walk
About this property
Ace Hotel New York
Ace Hotel New York puts you in a great location, within a short 10-minute walk of 5th Avenue and Empire State Building. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Koloman, which serves breakfast and dinner. Also, Madison Square Garden and Macy's are within a short 10-minute walk. Fellow travellers say great things about the helpful staff and location. The property is only a short walk to public transportation: 28 St. Station (Broadway) is steps away and 34 St. Station (Herald Square) is 6 minutes.
Languages
English
At a glance
Hotel size
286 rooms
Arranged over 12 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs only, 1 total, up to 11 kg per pet)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (USD 75 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Destination fee: USD 40.16 per accommodation, per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 30 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25.00 per pet, per day
Parking
Self-parking costs USD 75 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Also known as
Ace Hotel New York
Ace Hotel
Ace New York
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York
Frequently asked questions
Does Ace Hotel New York offer free cancellation for a full refund?
Yes, Ace Hotel New York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Ace Hotel New York?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 11 kg per pet. There's a charge of USD 25.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Ace Hotel New York?
Yes. Self-parking costs USD 75 per day.
What are the check-in and check-out times at Ace Hotel New York?
Check-in start time: 3 PM; check-in end time: noon. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Ace Hotel New York?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at Ace Hotel New York and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Ace Hotel New York?
Yes, there's an on-site restaurant, Koloman.
What's the area around Ace Hotel New York like?
Ace Hotel New York is in Manhattan, a short 1-minute walk from 28 St. Station (Broadway) and 6 minutes' walk from Empire State Building. Travellers give top marks for the hotel's prime location.
Ace Hotel New York Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Good
17 December 2024
just ok
Hotel was clean and staff were great but our room on the 12th was stifling hot the whole stay. They gave us a fan but it didn't help and windows only opened slightly.
Michael
Michael, 5-night trip with friends
Verified Hotels.com guest review
4/10 Fair
16 December 2024
Room was never cleaned. Air didn’t work and it was 83 in the room. Phone didn’t work to call front desk.
Nathan
Nathan, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Charles
Charles, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
thomas
thomas, 3-night trip
Verified Hotels.com guest review
2/10 Poor
15 December 2024
Dean
Dean, 1-night trip
Verified Hotels.com guest review
2/10 Poor
11 December 2024
Don't stay at the Ace if you like being warm
No heat or hot water during my two night stay. When I called back to discuss, the manager was very rude and unhelpful. I am going to seek refund from my bank.
Michael
Michael, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
7 December 2024
Robert
Robert, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 December 2024
Angela
Angela, 2-night family trip
Verified Hotels.com guest review
6/10 Good
2 December 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
Great location, great staff. Funky design, spacious room.
No complaints and I'd defo stay there again.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 November 2024
Lynae
Lynae, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 November 2024
David
David, 2-night business trip
Verified Hotels.com guest review
6/10 Good
23 November 2024
Another rubbish stay at The Ace
Once again it was a frustrating stay at The Ace. I had to sleep in another room on my first night because the people in the next room were noisy and the grumpy duty manager wouldn’t do anything about it. (BTW the people in the next room are grandfathered in tenants so watch out for that when you stay.) I was eventually moved into a new room only to then have to put up with noisy music coming from the terrace bar at the Virgin Hotel across the street. It was a joke.
Dominic
Dominic, 4-night trip
Verified Hotels.com guest review
6/10 Good
17 November 2024
Dated, dirty and falling apart
Very dirty in bathroom. Tiles falling off the wall.
Rachel
Rachel, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Katharine
Katharine, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Katharine
Katharine, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 November 2024
Ghidewon
Ghidewon, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 November 2024
I'll keep coming back
Second time I staying at the ACE hotel. I strongly recommend this hotel because of several requirements that I personally look in a good hotel . First of all, his location, convinient and accessible to transportation. Secondly, privacy and peacefulness. Lasly the decor blends with the energy and vibes of NY city . Love it