This property was very shabby. Upon check-in, there was no explanation of the dining options, resort amenities or "rules". Came to find out later from another guest that you must make reservations for all the dinner restaurants, if you lose your wrist band its a $100 charge, etc. Would have been helpful if this was disclosed upon check in. Made a few attempts to make dinner reservations but all restaurants booked for than evening and the next. Tried to make reservations for the third night but they said they dont accept reservations that early. We never had dinner at the hotel our entire stay and it was ALL INCLUSIVE!! Upon check-in to my room, there were zero towels or toiletries in the bathroom. I called to have towels delivered and they sent me 2 bath towels. I informed housekeeping that I was missing all the towels and toiletries, and she said she'd be back in 5 min. Never came back.
My friend was here for a medical procedure and was not able to go down to buffet for a meal. I asked if I could bring food to her, but they said no. The room service food was absolutely disgusting. When I told the manager that the clinic referred us to this hotel and assured us that we'd be comfortable, she responded, "youre friend will be just fine with the room service". Incredibly rude!
I asked her to waive the $9 delivery charge for room service which they did for that night.
The safe in my room was broken, no ice machines available. Plates at buffet were filthy.