6/10 Good
16 January 2025
Heat and hot water were lacking.
Convenient location to Time Square. Room was comfortable and clean. The front desk staff was friendly and allowed me to check in early. However, the heat wasn’t working in the first room they gave me. The phone in the room had no cord attached, so I had to go down to the front desk to complain and get another room. Later that night when I went to take a shower there was no hot water and the water coming out of the tub facet was yellow. The front desk told me to let the water run for a while, which didn’t help. There was no hot water the next morning either. Also, the room thermostats seem pre-set at night and wouldn’t allow me to adjust the temperature above 70 degrees.
Mark
Mark, 1-night trip
Verified Hotels.com guest review