The hotel is not a hotel but a hostel, with equally hostile staff. They would not accommodate our family, and even refused service when we got there after travelling 3hrs. This is illegal as we prepaid the room. I had to get the police involved and it was very distressing. The manager Meyila, hid when we got there, fraudulent practices all around. In my opinion, they have breached hotels.com contracts by refusing service from a prepaid room, refusing refund, double booking our ADA room and falsely advertising, not to mention discriminating against us.