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BLUESEA Puerto Resort

4.0 star property
Family-friendly hotel in Puerto de la Cruz with 2 outdoor pools and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BLUESEA Puerto Resort

Indoor pool, 2 outdoor pools
Outdoor dining
Minibar, desk, free WiFi, bed sheets
Property grounds
Tennis court

Reviews

6.8 out of 10

Good

Popular amenities

  • Bar
  • Airport transfer
  • Parking available
  • Spa
  • Pool
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Self parking
  • Children's pool
  • Hot tub
  • Coffee shop/cafe
For families
  • Children's pool
  • Children's club
  • Playground on-site
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Double Room, Sea View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults + 2 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (2 Adults + 2 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Double Room, Sea View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room, Sea View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room (1 Adult)

Single Room (1 Adult)

Single Room (1 Adult)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room (3 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (3 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Double Room, Mountain View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room, Mountain View (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room, Mountain View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Double Room Single Use (1 Adult)

Minibar, desk, free WiFi, bed sheets

Double Room Single Use (1 Adult)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Double Room (2 Adults)

Minibar, desk, free WiFi, bed sheets

Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Double Room (2 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Double Room (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

View all photos for Superior Room, Sea View (2 Adults + 2 Children)

Minibar, desk, free WiFi, bed sheets

Superior Room, Sea View (2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (3 Adults + 1 Child)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (3 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
TV
Hairdryer
Bidet
Private bathroom
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Double Room (2 Adults)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 40 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room, Sea View (2 Adults)

Minibar, desk, free WiFi, bed sheets

Superior Double Room, Sea View (2 Adults)

Highlights

Balcony
Air conditioning
Heating
TV
Hairdryer
Bidet
Private bathroom
Minibar
  • 40 sq m
  • Beach view
  • Sleeps 3
  • 2 Large Single Beds

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About the area

Map
C/ Acevino, 8, Puerto de la Cruz, Tenerife, 38400

What's nearby

  • La Paz Lookout - 5 min walk - 0.5 km
  • Botanical Gardens - 7 min walk - 0.6 km
  • Lago Martianez Swimming Pools - 4 min drive - 2.0 km
  • Taoro Park - 4 min drive - 2.6 km
  • Plaza del Charco - 5 min drive - 2.5 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive
  • Tenerife (TFS-Tenerife South) - 69 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bar el Camino - ‬13 min walk
  • ‪Hotel Teide Mar - ‬3 min walk
  • ‪Zicatela - ‬16 min walk
  • ‪Apricot - ‬2 min walk
  • ‪Vinoteca Con Pasión - ‬18 min walk

About this property

BLUESEA Puerto Resort

When visiting Puerto de la Cruz, BLUESEA Puerto Resort is a great choice to consider. Guests can grab a bite to eat at the coffee shop/cafe or visit the spa to be pampered with massages or manicures and pedicures. Other highlights include 2 outdoor pools, an indoor pool and a bar/lounge.

All-inclusive

All-inclusive room rates at BLUESEA Puerto Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Languages

English, French, German, Portuguese, Spanish

At a glance

Hotel size

  • 390 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 5 per day)
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Travelling with children

  • Children's club
  • Children's pool
  • Playground

What to do

  • Tennis
  • Archery
  • Pool table
  • Beach nearby
  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 1-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Spa

SPA DE PAGO has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • Cash deposit: EUR 15.00 per stay for guests staying between 1 January to 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 35 (return)
  • Safes in guest rooms can be used for EUR 3 per day

Parking

  • Self-parking costs EUR 5 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards and debit cards.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Hotel Puerto Resort Blue Sea Puerto de la Cruz
Hotel Puerto Resort Blue Sea
Puerto Blue Sea Puerto de la Cruz
Puerto Blue Sea
Hotel Blue Sea Puerto Resort Puerto de la Cruz
Blue Sea Puerto Puerto de la Cruz
Blue Sea Puerto
Hotel Puerto Resort by Blue Sea
BLUESEA Puerto Resort Hotel
Hotel Blue Sea Puerto Resort
BLUESEA Puerto Resort Puerto de la Cruz
BLUESEA Puerto Resort Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at BLUESEA Puerto Resort?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at BLUESEA Puerto Resort?
Sorry, pets aren't allowed.
Is parking offered on site at BLUESEA Puerto Resort?
Yes. Self-parking costs EUR 5 per day. Parking spaces may be limited.
Is an airport shuttle service offered by BLUESEA Puerto Resort?
Yes, an airport shuttle is available. The charge is EUR 35 return.
What are the check-in and check-out times at BLUESEA Puerto Resort?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11:30 AM.
Is there an on-site casino at BLUESEA Puerto Resort?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (4-min drive) is nearby.
What is there to do at BLUESEA Puerto Resort and nearby?
Have fun with on-site activities such as archery, and improve your game on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. BLUESEA Puerto Resort also has an indoor pool, a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near BLUESEA Puerto Resort?
Yes, there's an on-site restaurant.
Does BLUESEA Puerto Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around BLUESEA Puerto Resort like?
BLUESEA Puerto Resort is a short 5-minute walk from La Paz Lookout and 7 minutes' walk from Botanical Gardens.

BLUESEA Puerto Resort Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very good

Selwyn Anselm, 4-night trip
Verified Expedia guest review

8/10 Very good

Amenities were good. food for full board was really good and good variety. The rooms themselves were good but definitely could do with a modern refresh.
Mark, 6-night family trip
Verified Expedia guest review

8/10 Very good

We stayed for 3 nights to celebrate the New year, very few British mainly French and German so leftout with the activities due to no translation. New years eve was a let down again no atmosphere. Food was basic and cold, staff were wonderful and hotel clean.
Lynn, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff, even though when we initially got to the hotel, they overbooked the hotel, and then had us stay a night at Blue Sea Costa Jardin, (which is at least 3km away) They said the "room wasnt ready" until after 3pm (suspiciously in line with a siesta) Did the same thing when we arrived at Puerto Resort. Overall the stay was nice, AC was terrible in the room, and basically was slightly better than sleeping outside. Food was great though.
John Edward, 13-night romance trip
Verified Expedia guest review

4/10 Fair

You get what you pay for. We only stayed for 4 days and didn’t pay much thankfully. Hotel is clean but food was poor quality, lots of queuing for the bar. They allocate meal time slots but always chaotic and running out of plates/cups. Very limited food choice and very poor quality. We were all inclusive but only had the soft drinks/coffees at mealtimes. Coffee was like water and the options for outside were queues for a small bar and seating on flimsy plastic furniture. Loungers around the pool are all old, sagging so very uncomfortable Hotel is very outdated and needs some attention/refurbishment. Location was good - on the Main Street so easy to walk around shops/bars.
Natasha, 3-night family trip
Verified Expedia guest review

8/10 Very good

james, 7-night trip
Verified Orbitz guest review

4/10 Fair

The breakfast was excellent but house keeping and receptionist was terrible not changing towel and some time forgot to put towels also the bed sheets not changed also room was so hot although the Cooling on but useless also the receptionist not make afford to understand what you want and not helping and don’t know speaking English I never come back to them or not recommend to any one ?!?!
4-night trip
Verified Expedia guest review

10/10 Exceptional

Lovey spacious room and views of both the sea and mountains.
15-night romance trip
Verified Expedia guest review

8/10 Very good

15-night trip
Verified Expedia guest review

8/10 Very good

Okay but there’s much better
Be careful they own 3 hotels all next door to each other but when you get to the hotel they might tell you you’re staying else where! Took them over 1 hour to figure out where we were staying! The car parking was FULL so had to park on the street (the main reason I booked was for the car park) and the air conditioning didnt work!!
Aidan, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic location
Friendly polite staff. Excellent night entertainment
Jennifer, 7-night trip
Verified Expedia guest review

2/10 Poor

BAD MANAGEMENT BAD SERVICE BAD ATTITUDE
I WOULD NOT STAY AT THIS HOTEL AGAIN SIMPLY DUE ATTITUDE OF THE MANAGEMENT THEY REFUSEBTO FACE UP TO THE RESPONSABILITY OFBTHEIR ACTIONS AND TRY TO SKIRT OVER BY OFFERING A CHEAP BOTTLE OF THEIR HOUSE CHAMPAGNE AND OFFER OF A FREE SPA I CHECKED IN ON A TUESDAY AND REQUESTED AT THIS POINT A INVOICE FOR PAYMENT THEY HAD TAKEN ON MY CREDIT CARD I WAS ADVISED TO COME BACK TOMORROW YES CAME BACK NO INVOICE AFTER THREE REQUESTS I ASKED TO SPEAK TO THE MANAGER AND SPOKE TO THE ASSISTANT MANAGER WHO IN CONFERENCE ADVISED THAT THEY DID NOT TAKE MY MONEY BUT A THIRD PARTY MIDDLEMAN DID AND THEY WERE NOT RESPONSABLE HAVING CHECKED WITH HOTELS P.COM AND CREDIT CARD COMPANY I KNOW THIS NOT TO SO I CALKED THE POLICE AND POLICE ATTENDED THE PROPERTY WHERE STILL CONTINUED TO SAY IT WAS NOT THERE RESPONSABILTY FURTHER CALLS FOLLOWED TO HOTELS.COM AND I FINALLY SPOKE TO MANGERESS WHOM STILL CONTINUED THINK THIS IS EXCEPTABLE SITUATION I HAD CANCEL MY CREDIT CARD AND CALL THE POLICE THERE MANAGEMENT DO NOT UNDERSTAND THE IMPLICATIONS OF MISTAKES STAFF ARE NOT TRAINED AND THINK THIS IS A EXCEPTABLE SITUATION I AM PRESENTLY WAITING COMPENSATION FROM BOTH HOTELS.COM AND HOTEL AS HAVE RUINED MY HOLIDAY PUT IN A STATE OF DEEP STRESS HOTEL DENIED MADE THE BOOKING AND THIRD PARTY TOOK PAYMENT CONCERNED ABOUT FRAUD I CONTACTED THE POLICE AND EVEN AFTER PRODUCING EVIDENCE STILL DENIED THE SITUATION DUE TO THIS I WOULD NOT RECOMMEND THIS HOTEL AS MY EXPERIENCE
David, 14-night trip
Verified Hotels.com guest review

4/10 Fair

Not a 4 star Hotel.
Hotel Blue Sea Puerto Resort service is not 4 star and having expected that level of service was disappointed. The staff knowledge on the services available was not uniform. Level of knowledge and professionalism among them was not consistent. The knowledge that they were in a hospitality industry seemed to have been missed by some staff. Some rarely smiled and as a guest did not always feel welcome. There appears to be very low morale among the staff which management really needs to urgently look into. I highly commend the waitress, unfortunately cannot remember her name, in the restaurant at the hotel and wish there were more like her. We do not plan to visit again.
Agnie, 6-night trip
Verified Expedia guest review

2/10 Poor

This hotel is nothing like its advertised
This hotel is advertised as a 4 star hotel offering a range of spa treatments. This list details all the facilities that WERE NOT available and clearly have not been for some time. No Spa, No Sauna, No Turkish bath, No Spa Therapists, No massages, No body treatments. The whole hotel is very tired and in need of a total update, the rooms are old looking with views that are unacceptable. My single room looked out across a flat roof full of chimneys, the balcony received no sun at all therefore making the room cold. I asked for a room change, which was not given. I found a cockroach in my bathroom and on another occasion a cockroach running around in the corridor outside my room. These were reported. When reception staff were questioned about the lack of facilities they made out they did not know they were not working. It is clear from seeing these facilities that they have not been available to paying guests for months now. The hotel lobby has sofas for guests that any other person would have taken to a local recycling centre. They were old, dirty and falling apart. I booked this hotel based on it being 4 star and having the facilities they offered. I used Expedia to purchase this holiday. I put my trust in Expedia but they have let me down. So far they have offered me a £50 reduction upon the booking of another Expedia holiday!! Now why would i be booking another holiday with them when they have misled customers with this one?
KJ27, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Carolyn, 3-night trip
Verified Hotels.com guest review

8/10 Very good

A 4night stay
Room was spacious, clean and comfortable. Entertainment was average, bar could be noisy. Good facilities and nice gardens for relaxing. Plenty of sun beds.
Carol, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Value for money
Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.
Verified Hotels.com guest review

4/10 Fair

Not a 4* hotel
We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.
Verified Expedia guest review

8/10 Very good

Nice hotel, good standard
Nice hotel, good pool area and clean, lovely breakfast just not great wifi connection, good location though
Verified Expedia guest review

6/10 Good

Very dated, great staff and food.
As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.
Verified Expedia guest review

10/10 Exceptional

Great hotel at reasonable price
Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it
Verified Hotels.com guest review

8/10 Very good

Convenient and clean
On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.
Verified Hotels.com guest review

6/10 Good

Reasonable for the money asked
Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.
Verified Expedia guest review

6/10 Good

Good enough for sleeping
The hotel is quite old on the rooms : old decoration and wardrobe, carpet on the floor. Before to arrive, i sent an email explaining i am allergic to dust and asked to have a perfect cleaning room. Nobody answered and when i arrived i had to ask to clean it again because of the dust on corners. The fridge was out of order and i had to ask twice to have a new one. However the good point was that the room was quiet and had a good view - luckily not on the noisy swimming pool area ( till 11pm at least). The breakfast was included and was quite disappointed : it seems to be only for english and german with a lot of sausages and beans. The bread was fresh though. I had to buy my own juice because the poor quality of it ( powder + water on a machine ). Some fresh fruits. We did not use the facilities they proposed ( swimming pool - spa - ... ) because we prefered to visit. Another bad point is the poor access to some facilities : we have to pay to use the safe on the room (!!) and for internet ( only free access next to the reception) I liked the situation of the hotel in the uplands : 20 min by foot to go to the sea via a lovely way - 5 min by foot to "la paz" where there are a lot of buses stop to travel everywhere in the island - 2min by foot to bar and restaurants ( not really spanish but better than nothing ) and tourists' shops - Not my kind of place to stay all day but if you like to stay at the pool and tan, that's a good place.
Verified Expedia guest review

2/10 Poor

Wouldn't return
Would never return very ignorant staff . ! Only seen the cleaner if we asked for her ! As for the food it was never really hot even when we went down as soon as it was open as for the drinks well I barely had a drink because it was horrible , help yourself all inclusive never again , kids was helping themselves to all sorts of cocktails no one there to watch . Couldn't keep the room on and had to check out at 12 was told there was a shower room to wash before leaving but got laughed at when asked for somewhere to shower ! I would rate this hotel 2 stars . Not aloud inflatables in the pool or nothing no bat and ball nothing other than yourself ! Carpets was very dirty to ! Needs updated a lot . Hotel air con not good either only thing I couldn't fault was the view that was nice :)
Verified Expedia guest review