Enjoy your visit to Velingrad with a stay at Hotel Elbrus SPA & Wellness. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, facials or body scrubs. Other highlights include a water park, an indoor pool and an outdoor pool.
Languages
Bulgarian, English, Russian
At a glance
Hotel size
82 rooms
Arriving/Leaving
Check-in time starts at 2 PM
Express check-in/out available
Minimum check-in age – 12
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 12
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 8 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
Barbecue grills
Room service (limited hours)
Travelling with children
Water park access (surcharge)
Children's pool
Playground
Babysitting (surcharge)
What to do
Hiking/biking trails nearby
Horse riding nearby
Skiing nearby
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness centre
An outdoor pool
An indoor pool
Water park access (surcharge)
Spa services
Hot tub
Outdoor tennis court
Sauna
Steam room
Water slide
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Bath or shower
Free toiletries
Towels
Stay connected
Free WiFi and wired internet
More
Daily housekeeping
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
Fees & policies
Refundable deposits
Deposit: BGN 100.0 per stay
Optional extras
Airport shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for BGN 40.0 per day
Guests must contact this property in advance to reserve cots/infant beds
Pool, spa, & gym (if applicable)
Facilities are accessible for an extra charge
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards. Cash is not accepted.
Also known as
Elbrus & Wellness Velingrad
Hotel Elbrus SPA & Wellness Hotel
Hotel Elbrus SPA & Wellness Velingrad
Hotel Elbrus SPA & Wellness Hotel Velingrad
Frequently asked questions
Does Hotel Elbrus SPA & Wellness offer free cancellation for a full refund?
Yes, Hotel Elbrus SPA & Wellness does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Elbrus SPA & Wellness?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Hotel Elbrus SPA & Wellness?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Elbrus SPA & Wellness?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Elbrus SPA & Wellness?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Elbrus SPA & Wellness?
You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hotel Elbrus SPA & Wellness and nearby?
Practise your swing on the tennis courts. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Hotel Elbrus SPA & Wellness also has a water slide, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Elbrus SPA & Wellness?
Yes, there's an on-site restaurant.
Hotel Elbrus SPA & Wellness Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.4/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
16 May 2023
Excellent amenities, very courteous people, tasty food. We had great relaxing vacation and enjoyed the mineral pools and offered massages.
Really recommended hotel and staff
ELENA
ELENA, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 February 2023
Tsanko
Tsanko, 2-night trip
Verified Hotels.com guest review
6/10 Good
4 November 2022
Bruce
Verified Expedia guest review
8/10 Very good
31 July 2022
Great manager,friendly staff, efficient service!
The hotel lived up to its 3 stars. Rooms are spacious and clean.
I'll start with the cons:
We stayed 3 nights and our rooms were not cleaned once during our stay. Towels could be exchanged for fresh ones at the spa reception.
The food in the restaurant was ok but there is a lot to be wanted if they want to cater for international guests.
Lunch was really good, dinner was sufficient- mainly Bulgarian traditional dishes. Dont expect anything international or exciting but the food was tasty and the staff does care- they ask for feedback and make sure nobody leaves the restaurant hungry.
I have to say that the biggest assest of the hotel are the people who work there. The staff were absolutely amazing, without exception. The manager- Darina Shatova goes out of her way to make sure everything runs smoothly and everyone is happy. She asked on many occasions if all was ok and if we needed anything else.
We chose the hotel because of the water park attached to it. In all fairness, we were informed by the reception that the park is open to public at the time we made the booking. It was fun, both kids and adults loved it. And it gets really crowded. There are plenty of pool chairs though.
However the waterpark visitors easily enter the hotel grounds and use the hotel facilities. This is an issue and needs attention. We were told it's not isolated to Elbrus but a problem for many of the local hotels.
Overall- we had a very enjoyable weekend.THANK YOU!
Petrunka
Petrunka, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 July 2022
Wonderful manager, sees everything and takes care!
Christoph
Christoph, 1-night trip
Verified Expedia guest review
8/10 Very good
16 July 2022
Violeta
Violeta, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 June 2022
Gabriela Dimitrova
Gabriela Dimitrova, 2-night trip
Verified Hotels.com guest review
8/10 Very good
3 May 2022
TUNDZHAY
TUNDZHAY, 3-night trip
Verified Hotels.com guest review
8/10 Very good
21 April 2022
DOYCHO
DOYCHO, 2-night trip
Verified Hotels.com guest review
8/10 Very good
9 January 2022
Krasimir
Krasimir, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
5 May 2021
Violeta
Violeta, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 February 2021
Gergana
Gergana, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
25 January 2021
Rady
Rady, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2020
Dimitar
Dimitar, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 March 2020
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
6 May 2019
Kristina
Kristina, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
6 May 2019
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
2 May 2019
Das Mineralbad war prima, gutes Heilwasser und rücksichtsvolle Bulgaren im kleinen Becken, so dass ich meine gymnastischen Übungen machen konnte. Am Ostertag tanzten viele die unterschiedlichen Reigentänze. Vegetarier werden mit den Fleischbergen aber nicht glücklich und die Nudeln sind schrecklich verkocht.