Casa Karina Hotel

Photo gallery for Casa Karina Hotel

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Indoor pool
Indoor pool
Indoor pool
Terrace/patio

Overview of Casa Karina Hotel

Casa Karina Hotel

4.0 star property
4-star ski-in/ski-out hotel with indoor pool, near Bansko Ski Resort

7.3/10 Good

52 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Bathtub
The price is €52
Price available on 24/06/2022
Map
5 Kralev Dvor Str, Bansko, 2770
Main amenities
  • 120 guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Sofia (SOF) - 118 min drive
  • Airport shuttle (surcharge)

About this property

Casa Karina Hotel

Casa Karina Hotel allows you more time for skiing with ski-in/ski-out access, plus you'll be 0.1 mi (0.2 km) from Bansko Ski Resort. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. There's an indoor pool and a bar/lounge, and rooms at this upmarket hotel offer flat-screen TVs and room service. The comfortable beds and helpful staff get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at Casa Karina Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 4.10 per day)
  • On-site parking is limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service

Taking the kids

  • Children stay free
  • Playground
  • Babysitting (surcharge)

What to do

  • Ski-in/ski-out access
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby

Working away

  • Meeting room
  • Conference space (2691 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Designer shops on site
  • Shopping centre on site
  • Spa services
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom

Languages spoken

  • Bulgarian
  • English

Ski

  • Ski-in/ski-out access
  • Ski lifts nearby
  • Ski runs nearby
  • Skiing lessons nearby
  • Ski area nearby
  • Ski hire shops

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

All-inclusive

All-inclusive room rates at Casa Karina Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

On-site venue – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 5.50 for adults and EUR 5.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 190 per vehicle (roundtrip)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Cots/infant beds are available for EUR 2.62 per day
  • Rollaway beds are available for EUR 30.0 per day
  • Airport shuttle for children between the ages of 2 and 12 costs EUR 190 (roundtrip)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs EUR 4.10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing that there's a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Karina Hotel Bansko
Casa Karina Hotel
Casa Karina Bansko
Casa Karina
Casa Karina Hotel Hotel
Casa Karina Hotel Bansko
Casa Karina Hotel Hotel Bansko

Frequently asked questions

Overall score and ratings

7.3

Good

7.3/10

Cleanliness

7.5/10

Staff & service

8.5/10

Amenities

7.5/10

Property conditions & facilities

6.0/10

Eco-friendliness

4/10 Fair

Daniel, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious! Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer. Spa needs updating. However, overall experience was very pleasant. Very convenient location to the gondola.
8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyable stay with great staff
Great location, very friendly and helpful staff. Will be going again on my next trip!
Jiemeng, 6-night trip with friends
Verified Hotels.com guest review

6/10 Good

overall stay was dissapointing
overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.
Dan, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.
7-night trip
Verified Expedia guest review

8/10 Very good

Was greate, there is one think tot be improved
It was only one problem with check-in. We came to the hotel early, but we were not allowed to make the check-in. We returned at 2 pm and then there was a really big queue of people
Assaf, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower. Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value. We certainly enjoyed our stay at Casa Karina and would stay there again.
Ayse, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation
richard, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings. Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window. Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up. At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them. Overall we pay a lot for a four stars hotel but we get services for a budget hotel. We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.
Cristi, 8-night family trip
Verified Hotels.com guest review

6/10 Good

decent hotel
I been there with friend for a ski vacation, the room was just fine for two people ... the beds was "low cost" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.
eyal, 4-night trip with friends
Verified Hotels.com guest review