Hot Springs Medical and Spa Hotel

Photo gallery for Hot Springs Medical and Spa Hotel

Primary image
Indoor pool, outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Executive Room, 1 King Bed, Non Smoking, Mountain View | Egyptian cotton sheets, premium bedding, in-room safe, desk
Comfort Room, 1 King Bed, Accessible, Mountain View | Egyptian cotton sheets, premium bedding, in-room safe, desk

Overview of Hot Springs Medical and Spa Hotel

Hot Springs Medical and Spa Hotel

4.0 star property
4-star hotel in Razlog with 2 restaurants and spa

9.0/10 Superb

4 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
1901 23, 43rd Vtora St, Razlog, Blagoevgrad, 2778
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 5 spa tubs
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Coffee shop/cafe
For families
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

About this property

Hot Springs Medical and Spa Hotel

4-star hotel
Free full breakfast, a round-trip airport shuttle and a corner/local shop are just a few of the amenities provided at Hot Springs Medical and Spa Hotel. Indulge in a massage, a body scrub and Ayurvedic treatments at the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a free daily manager's reception and a terrace.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with pool umbrellas
  • Free self-parking and valet parking
  • A front desk safe, tour/ticket information and a 24-hour front desk
  • Luggage storage, a gift shop and ATM/banking services
Room features
All 138 rooms offer comforts, such as premium bedding and climate-controlled air conditioning, in addition to perks, such as separate sitting areas and dressing gowns.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • 32-inch flat-screen TVs with cable channels
  • Separate sitting areas, electric kettles and heating

Languages

Bulgarian, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • Skiing nearby

Working away

  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Pool umbrellas
  • Ski storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • 5 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility

Languages

  • Bulgarian
  • English

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 14 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Kameno Restaurant – On-site buffet restaurant.
SPA Restaurant – On-site bistro. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of BGN 40 (subject to availability)

Children & extra beds

  • Rollaway beds are available for BGN 60 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 14 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Hot Springs Medical And Spa
Hot Springs Medical and Spa Hotel Hotel
Hot Springs Medical and Spa Hotel Razlog
Hot Springs Medical and Spa Hotel Hotel Razlog

Frequently asked questions

Does Hot Springs Medical and Spa Hotel offer free cancellation for a full refund?
Yes, Hot Springs Medical and Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hot Springs Medical and Spa Hotel?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hot Springs Medical and Spa Hotel?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hot Springs Medical and Spa Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Hot Springs Medical and Spa Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hot Springs Medical and Spa Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hot Springs Medical and Spa Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Late check-out is available for a charge of BGN 40 (subject to availability).
What is there to do at Hot Springs Medical and Spa Hotel and nearby?
Have fun with nearby winter activities such as skiing. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Hot Springs Medical and Spa Hotel also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hot Springs Medical and Spa Hotel?
Yes, there are 2 on-site restaurants. Nearby restaurants include Restaurant Leonardo Bansko (3.2 mi), Chevermeto (3.5 mi) and Mehana Momini Dvori (3.5 mi).

Overall score and ratings

9.0

Superb

10.0/10

Cleanliness

8.0/10

Staff & service

10.0/10

Property conditions & facilities

8/10 Very good

Great hotel, but focused on young facilities ra
This is a great, almost brand new, hotel with good spa facilities. It sits in spectacular location with great views of the mountains. Staff were friendly and helpful. The food was good in quality and variety. The only negative is that the hotel name implies a focus on medical spa facilities, hence we expected a quiet spa-like environment. This is not the case - it's a family focused hotel with a lot of children running around and creating noise. Also, there was no enforcement of any rules around the children, we had very young children in the gym, diving into the pool and in the spa area. This detracted from the experience for us.
Richard, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Wonderful place
Everything was wonderful, except the rude receptionist who wrongly accused me of not having paid, after we had already left the hotel.
ALEKSANRA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel with thermal waters
Excellent Hotel with thermal pools and great spa. I have also enjoyed their package of 4 procedures per day of different types of treatment for my shoulders. Food for breakfast and dinner was unbelievably good! And there is 4 times a day shuttle to Bansko skiing area and back.
Viktor, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mickael, 5-night romance trip
Verified Hotels.com guest review