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Overall score and ratings

6.8

Good

7.7/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.5/10

Eco-friendliness

10/10 Exceptional

Karl, 1-night trip
Verified Hotels.com guest review

8/10 Very good

jacqui, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Strazhite Hotel
Nice large hotel lobby and bar My room was large with a decent en-suite The bed unfortunately was not very comfortable The breakfast buffet was reasonable with a lot of choice. The evening buffet however was not particularly appetising. The pool and spa area was very nice and kept really clean. Ideal location for skiing as the gondola is only a ten minute walk. This is the fourth hotel I’ve stayed at in Bansko, might not be the best but I would stay again because it’s a great location and very good value for the price I paid.
john, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Liam, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not again!
We had a demi-pensions, Buț we was very disapointed about breakfast and dinner. The Food was horror!
Ioan, 5-night trip
Verified Hotels.com guest review

8/10 Very good

LUDMIL, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The hotel is not a good one
The welcoming was bad - the clerk didn't bother to stand up, he had a lot of attitude. There was a water leak in the room's bathroom. The bed was so uncomfortable
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Angela, 1-night family trip
Verified Hotels.com guest review

6/10 Good

I liked that it was close to the gondola and the rooms were big and airy with plenty of hot water. I thought it was good value. I liked some of the staff, especially one of the waitresses with long brown curly hair and the barman and Ibrahim on reception,. Some of the others were deliberately rude and unhelpful. There seemed to be no manager, or no effective manager. Who lets staff smoke in the kitchen? Why does the bar not open earlier to serve proper coffee when the coffee at breakfast is instant? Why was all the food so over cooked? Why does no one seem to take pride in the hotel and in being Bulgarian?
7-night trip with friends
Verified Expedia guest review

2/10 Poor

Terrible Hotel and Resort
From the moment we checked in the staff were most unhelpful and cold. The Bellboy stood at our door basically waiting for a tip to be handed over which i find quite rude even when i do tip quite often but only on my terms. The food is shockingly poor with not even water or coffee being available in the evening when on a half-board basis. The food was so poor we decided to eat our for two of the nights for a break from the terrible slop. The breakfast is also terrible and very limited although they did provide tea & coffee in the morning. The location is good for the centre of town with everything within walking distance to the gondola etc. The queues for the Gondola in the morning are ridiculous as well as the free shuttle bus to the top of the Gondola therefore we paid for a taxi to take us to the top each morning otherwise you would be queuing for no less than 1.5-2hrs each day to just get to the top of the mountain. I will not be returning any time soon.
Reuben, 5-night family trip
Verified Hotels.com guest review