10/10 Exceptional
25 November 2024
Amazing staff!
My god this place was beautiful - and so were the people there! The hotel itself was amazing. I have nothing but great things to say about it: the location was fantastic, the room was beautiful, and the atmosphere was quiet and relaxing. However on our last night there (staying 5 nights) I fell and dislocated me knee quite badly. I was not able to move or get up. As I have had this happen a few times before, I knew that I needed an ambulance as I required pain medication or laughing gas to allow me to relax enough for the knee to go back into place. My fiancé went downstairs to the front desk to get help -and the staff were incredible. Not only did they arrange for help to come right away, both the lady on duty at the desk and the manager both came upstairs to our suite to make sure that I was as comfortable as possible while help arrived. They were just amazing. I can't recommend this place highly enough. It is not a huge hotel - which is wonderful. Whenever you come or go from the lobby, the staff give you a smile and say hello and they remember who you are! I love this place. And my thanks so much to the staff for going above and beyond to help me when I was injured!
Joshua
Joshua, 6-night family trip
Verified Hotels.com guest review