Apart from a bit of struggle to enter the hotel because it's inside the mall, The service is impeccable. I lost my wallet and only came to request for the room cleaner to keep a not but before I knew it, we were talking to the head of poloce, the security manager and the head cleaner making sure all areas are covered and they did find it in the end.
The receptionist was incredible eith every help including patience, breakfast, food allergies etc.
Even the dinner from Hog was omg, still dreaming it but then the casa vostro italian restaurant outside the hotel was a world apart.
Can say,was one of the best experiences in Gozo.