4/10 Fair
2 February 2023
Management issue
Receptionists were very nice, and location was very convenient. Our only disappointment was heat in the room. Our room #809 had no heat. Called three times. A technician came and replaced thermostat, but the thermostat was not adjustable. So the heat was constantly on and the room became very hot. I went downstairs and asked for changing room. Receptionist gave me #1202. This time I went there and checked the thermostat before moving. I saw the same issue - furnace didn’t respond to temperature setting. So I requested for another change. This time I was given a room in 27th floor. Checked thermostat. It worked. So we moved in. Sometime in midnight, the heat stopped. We were frustrated but too tired to request for another change. Next morning receptionist gave us two breakfast vouchers. I believe that my experience was not unique. Other guests might reported the same issue but the hotel never fixed it. So my impression was that the hotel had management issue. Not recommended.
Wei
Wei, 1-night trip
Verified Hotels.com guest review