8/10 Very good
19 December 2024
Fair/Good overall, room needs a little work.
Very nice hotel lobby and bar area, decorated beautifully for Christmas.
The staff was friendly and accommodating.
The route to my room on the 1st floor (rm 111) was difficult because of all the stairs (I'd recommend replacing them with ramps). Also, in an effort to be green, the lights in the newer wing would be off and come on as you passed under them, giving the hall a very creepy, uninviting vibe.
The room was clean except for the hairdryer which was weirdly sticky. The linens need to be updated. My duvet had a hole in the lining and the mattress protector kept slipping off every night because the elastic was shot. The bed was comfortable enough, but it could probably use a new mattress.
My only real criticism is the bathroom, which needs to be updated. Please put glass in the shower/tub because there's nothing worse than having a shower curtain touching you while showering.
Amber
Amber, 4-night trip
Verified Hotels.com guest review