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DoubleTree by Hilton Metropolitan - New York City

4-star hotel with restaurant, near 5th Avenue

  • Free WiFi in lobby

Property renovations and closures

  • This property is closed from November 30 2020 to December 31 2021 (dates subject to change).

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Deluxe Room, 1 King Bed, Accessible - Living Area
  • Junior Suite, 1 King Bed, Accessible, Non Smoking - Living Area
  • Hotel Bar
Hotel Bar. Image 1 of 46.
1 / 46Hotel Bar
569 Lexington Ave, New York, 10022, NY, United States of America
7.2.Good.
  • Nice location, staff were very helpful, cleaners made sure we had everything, bar staff…

    Jul 18, 2019

  • Comfortable room, spacious by New York standards. Some of the staff were extreme…

    Mar 21, 2019

See all 1,474 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Transport options
Dining options
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 764 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Midtown
  • 5th Avenue - 3 min walk
  • St. Patrick's Cathedral - 6 min walk
  • Madison Avenue - 8 min walk
  • Chrysler Building - 8 min walk
  • Rockefeller Center - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds
  • Deluxe Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Standard Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Deluxe Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed, Accessible
  • Standard Room, 2 Double Beds, Accessible
  • Standard Room, 2 Double Beds, Accessible
  • Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)
  • Standard Room, 1 King Bed, Accessible
  • Standard Room, 1 King Bed, Accessible
  • Deluxe Room, 1 Queen Bed, Accessible
  • Standard Room, 1 Queen Bed, Accessible
  • Standard Room, 1 Queen Bed, Accessible
  • Suite, Accessible, Non Smoking
  • Junior Suite, 1 King Bed, Accessible, Non Smoking
  • Room, 2 Double Beds, Accessible, Non Smoking
  • Suite, 1 King Bed, Balcony
  • Deluxe Room, 1 Queen Bed, Accessible, Non Smoking
  • Room, 1 Queen Bed, Accessible, Non Smoking

What’s around

Landmarks

  • In Midtown
  • 5th Avenue - 3 min walk
  • St. Patrick's Cathedral - 6 min walk
  • Madison Avenue - 8 min walk
  • Chrysler Building - 8 min walk
  • Rockefeller Center - 8 min walk
  • Top of the Rock - 9 min walk
  • Radio City Music Hall - 10 min walk
  • Museum of Modern Art - 10 min walk
  • Grand Central Terminal - 10 min walk
  • United Nations Headquarters - 13 min walk

Getting around

  • LaGuardia Airport (LGA) - 12 min drive
  • John F. Kennedy International Airport (JFK) - 20 min drive
  • Liberty Intl. Airport (EWR) - 21 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 3 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Grand Central - 42 St. Station - 10 min walk
  • New York W 32nd St. Station - 27 min walk
  • Penn Station - 4 min drive
  • Lexington Av.-53 St. Station - 4 min walk
  • 51 St. Station - 4 min walk
  • 59 St. Station (Lexington Av.) - 8 min walk
Profile: Midtown East

Profile: Midtown East

Midtown East - Grand Central is where you'll find some of New York City’s most influential sights. Sample some international restaurants before beginning your sightseeing tour at Bryant Park. Head north for family festivities at Rockefeller Center.

From seasonal traditions and summertime entertainment to popular daytime television and historic buildings, it’s easy to spend an entire day at Rockefeller Center. Don’t miss the beautiful St. Paul’s Cathedral or the stunning Chrysler Building; and finally, no visit to Midtown East - Grand Central is complete without a photo at the United Nations Headquarters and walk through Grand Central Terminal.

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569 Lexington Ave, New York, 10022, NY, United States of America

At a glance

Hotel size

  • This hotel has 764 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Restrictions apply*
  • Up to 60 lbs

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (USD 55 per night)
  • Onsite valet parking (USD 65 per day)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • 24-hour fitness facilities
  • Spa services on site
  • Fitness facilities

Working away

  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 12000
  • Conference space size (meters) - 1115

Services

  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1961
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Filipino
  • French
  • Hebrew
  • Hindi
  • Serbian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch TV
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Met Bar - Onsite lobby lounge.

Met Grill - This restaurant specializes in American cuisine and serves breakfast only.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per night (rates may vary)
  • Wired Internet access is available in guestrooms for USD 14.95 (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 20 per person (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 25.00 per night

PetsPay at property

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 100 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Self parking costs USD 55 per night
  • Valet parking costs USD 65 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Also known as

  • DoubleTree Hilton Metropolitan New York City Hotel
  • Hilton Metropolitan New York City
  • DoubleTree Hilton Metropolitan Hotel
  • DoubleTree by Hilton Metropolitan - New York City Hotel
  • DoubleTree by Hilton Metropolitan - New York City New York
  • DoubleTree by Hilton Metropolitan - New York City Hotel New York
  • DoubleTree Hilton Metropolitan Hotel New York City
  • DoubleTree Hilton Metropolitan New York City
  • DoubleTree Hilton New York City
  • DoubleTree Metropolitan
  • DoubleTree Metropolitan Hilton
  • DoubleTree Metropolitan New York City
  • DoubleTree New York City Metropolitan
  • Hilton DoubleTree Metropolitan

*See fees & policies for additional details or extra charges

FAQs

  • Yes, DoubleTree by Hilton Metropolitan - New York City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from November 30 2020 to December 31 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 55 per night. Valet parking costs USD 65 per day.
  • Yes, pets are welcome, with a maximum weight of 60 lbs per pet. There's a charge of USD 100 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, Met Bar offers American cuisine. Nearby restaurants include Avra Estiatorio (3-min walk), Smith & Wollensky (3-min walk), and Hillstone (3-min walk).
  • No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
  • DoubleTree by Hilton Metropolitan - New York City has a 24-hour fitness center and spa services.
7.2.Good.
  • 2.0.Poor

    Locked and Closed

    Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.

    March, 3 night business trip, Nov 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Accessibility

    The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.

    Christina, 1 night family trip, Nov 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Vacation

    We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.

    Federico, 3 night family trip, Oct 21, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Bad treatment by double Tree and Hotels.com

    The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.

    Archana, 2 night family trip, Oct 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    This place is closed for a whole year and you booked us there . Still you’re looking for rating .

    2 night trip with friends, Oct 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Hotel.com committed fraud by charging for rooms and after we arrive here in NY from Florida that that hotel is closed for about 2 years Thus situation will go to a lawyer as no one from H.C is resolving this issue.We will also inform State attorney’s office about H.C

    Nilima, 2 night trip, Oct 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Hottibe experiece

    Dino, 1 night family trip, Oct 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    HOTEL CLOSED for 1.5 years don’t book

    THIS HOTEL HAS BEEN CLOSED FOR 1.5 YEARS. Hotel.com sold us a room here. We arrive and the hotel has been closed for more than a year. There were several families in the sidewalk literally not knowing what to do. It was a MESS. We were lucky that our phones were charged and were able to quickly get another hotel last minute. Outrageous

    Kirsy, 2 night family trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible!!!!

    The hotel is closed!!!! I made a reservation and thought everything beas set. Show nup to check in and there are signs on the front saying the are permanent closed. Stood there for hours trying to find another hotel so my family wouldn't be on the street. So disappointed and I won't be using Hotels.com in the future

    Dvonne, 1 night family trip, Oct 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    We got there and the hotel has been closed . Not open . Disgrace they would ever sell rooms .

    Kevin, 2 night family trip, Oct 15, 2021

    Verified Hotels.com guest review

See all 1,474 reviews