Hotels in Xpu-Ha

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

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"“5-Star Fraud” – Ocean Riviera Paradise ⭐ 1/5 – 5-STAR FRAUD This hotel is a complete scam. It’s advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn’t even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. “Fraude de 5 estrellas” – Ocean Riviera Paradise ⭐ 1/5 – FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio. "

"This was our 5th consecutive year visiting this resort. The staff here is amazing and really makes the difference for us when choosing our annual vacation destination. We have so many to thank. Juana and team for maintaining our room perfectly, Daniel and team for their gracious assistance in the pool and beach areas, Yolasef and Esperenza for the amazing spa experiences, Daniela and Joseph from Guest Services for their excellent support and daily kind wishes, the fabulous restaurant chefs and front end staff Quetzabel, Angeles, Sandy, Ana, Juan, Carmen, Carlos and their teams for their usual above and beyond service, Ezequiel and the Front Desk team for their amazing support and professional care, the Porters, Servers and incredible Bartenders who blessed us with perfect Margaritas every time, Gracias to all. Management should be proud of the hospitality standard the staff here provide. See you next year! "

"We had a great vacation thanks to Expedia promotion "

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"Excellent staff service, clean room."

"Lot of pool options and beach is close by … but food was bad and room service is a surcharge unless you get a platinum upgrade. Ended up spending the extra money on room service because of kids but was definitely not worth the cost. Overall very family friendly and friendly staff. But food is a deal breaker for me so it would be difficult to book again "

"Great beach and facilities "