Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Primary image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

4.5 star property
Adults-only beachfront property with spa, near Quinta Avenida

8.6/10 Fabulous

1,005 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 3 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 2 spa tubs
  • Outdoor tennis court
  • Fitness centre
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Swim-up bar
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate sitting area
  • Television

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 11 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 18 min drive
  • Ferry to Cozumel - 21 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km

Restaurants

  • El Mediterraneo Restaurant - 2 min walk
  • Romagna Mia - 2 min walk
  • Yo Amo Tacos - 2 min walk
  • Ah Carbon - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly

4.5-star luxury property revitalised in 2019 and located in the heart of Downtown Playa del Carmen
Located close to Playa del Carmen Main Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly provides a free breakfast buffet, 3 poolside bars and a swim-up bar. With a white sand beach, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a facial, a Thai massage and a body scrub at Innan, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature Fusion cuisine and garden views. Aerobics classes and yoga classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly also has concerts and live shows, a terrace and shopping on site. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • Swimming pool with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, 3 outdoor pools and a computer station
  • Outdoor furniture, a lift and massage treatment rooms
  • Guest reviews speak highly of the central location
Room features
All 524 rooms include comforts, such as private indoor hot tub and 24-hour room service, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes. Guest reviews speak positively of the overall comfort rooms at the property.
More conveniences in all rooms include:
  • Pillowtop mattresses, sofa beds and free rollaway/extra beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 55-inch LED TVs with satellite channels
  • Wardrobes/cupboards, balconies and separate sitting areas

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 524 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking area (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Concerts/live shows
  • Shopping
  • Pool table
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Co-working spaces
  • Conference space (6781 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • 2 hot tubs
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Pelicanos – This beachfront restaurant specialises in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rincón Mexicano – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Kalamata – Overlooking the pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Spice – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

On-site parties or group events are strictly prohibited.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Royal Playa Carmen All Inclusive Spa Resort
Royal All Inclusive Spa Resort
Royal Playa Carmen Spa
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Carmen AdultsOnly Incl
Hilton Playa del Carmen an All Inclusive Adult Resort

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly offer free cancellation for a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly on 16 October 2022 start from €317, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there are 3 outdoor pools.
Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
You can check in from 3 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly also has 3 poolside bars, 5 bars and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly?
Yes, there are 7 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views. Nearby restaurants include Pelicanos (3-min walk), Bella Italia Pizzeria (3-min walk) and El Jardin (4-min walk).
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly like?
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly is located on the waterfront in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach. Travellers say that the local area is good for shopping and very central.

Overall score and ratings

8.6

Fabulous

9.4/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Beautiful place
Beautiful hotel just in the center of town. Great food choices and room service. Enjoyed our time. A few of us in our group experienced some ghost encounters so be sure to spiritually cleanse your room. Our room was beautiful with view of pool and ocean. It’s very lively at the pool with dj and performances and poolside cabanas massage we paid $40 for 20 mins. Room was very comfortable and hot tubs in every room. We had a great stay. Would stay again minus the ghosts stuff that was scary but the hotel is great. We loved it. It would be nice if the hotel included airport transport.
Ahmad, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Jaci, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leonte, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brad, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

loved the location right on 5th ave, loved the beach, no algae, loved the everything, our new go to place in Playa, trust me, this is THE place to go in Playa
john, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aalok, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raveen, 4-night trip
Verified Hotels.com guest review

6/10 Good

Susan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Stay
Great stay! Amazing food and service. The pool was excellent and had good entertainment.
Andrea, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Nicolas, 5-night trip
Verified Hotels.com guest review