4/10 Fair
6 January 2025
Below Average "Four-star" Hotel
Overall we had a mediocre stay here at Z Ocean. Upon walking in through the breezeway, it was very dirty and not setup for use. It appears that some homeless people had slept there the night before based on items/trash left behind. The room was average with minimal amenities (no extra pillows or towels, had to ask for coffee pods.)
The biggest disappointment was the "spa" located on our rooftop patio. It was more of a soak tub and not the personal hot tub that was advertised. When we arrived, it was filthy with human hair still on floor of the tub so it was clear that they do not clean these.
I would not consider this a four-star hotel and definitely feel misled by this rating. I would not stay here again.
Verified traveller
3-night trip
Verified Hotels.com guest review