Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
HafenCity Universität Hamburg Station - 21 min walk
Hammerbrook S-Bahn - 8 min walk
Steinstrasse U-Bahn - 10 min walk
Steinstraße Station - 13 min walk
Restaurants
Maya Kaffeerösterei - 8 min walk
Restaurant Hobenköök - 13 min walk
Hamburger Food Market - 3 min walk
Jawa - 9 min walk
Superbude St. Georg - 11 min walk
About this property
Mercure Hotel Hamburg City
At Mercure Hotel Hamburg City, you'll be a short five-minute drive from Hamburg City Hall and Miniatur Wunderland. After relaxing in the sauna, guests can grab a bite to eat at Bar/Bistro, which serves breakfast, lunch and dinner. This eco-friendly hotel also features a bar/lounge, a snack bar/deli and a terrace. Public transportation is only a short walk: Hammerbrook S-Bahn is 8 minutes and Steinstrasse U-Bahn is 10 minutes.
Languages
English, French, German, Spanish
At a glance
Hotel size
187 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 24 per day)
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
What to do
Free use of nearby fitness centre
Hiking/biking trails nearby
Sailing nearby
Working away
Business centre
Meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Bike hire
Facilities
Safe-deposit box at front desk
Garden
Terrace
Sauna
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community and sustainability
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Lift door width (centimetres): 89
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible business centre
Handrails in stairwells
Stairwell handrail height (centimetres): 94
Step-free path to entrance
Room amenities
Be entertained
49-inch LCD TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Bar/Bistro – This bistro serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 24 to 24 for adults and EUR 12 to 18 for children
Renovations and closures
The property will be renovating from 30 September 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
Parking area
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 15 per pet, per night
Parking
Self-parking costs EUR 24 per day
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Mercure Hotel Hamburg City
Mercure Hamburg City
Mercure Hamburg
Mercure Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg
Frequently asked questions
Does Mercure Hotel Hamburg City offer free cancellation for a full refund?
Yes, Mercure Hotel Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hotel Hamburg City?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Hamburg City?
Yes. Self-parking costs EUR 24 per day.
What are the check-in and check-out times at Mercure Hotel Hamburg City?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Hotel Hamburg City?
No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
What is there to do at Mercure Hotel Hamburg City and nearby?
Have fun with nearby activities such as hiking and sailing. Enjoy amenities such as a sauna and a garden.
Are there restaurants at or near Mercure Hotel Hamburg City?
Yes, there's an on-site restaurant, Bar/Bistro.
What's the area around Mercure Hotel Hamburg City like?
Mercure Hotel Hamburg City is located by the river in Hamburg-Mitte, a short 8-minute walk from Hammerbrook S-Bahn and 15 minutes' walk from Moenckebergstrasse.
Mercure Hotel Hamburg City Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Good
17 December 2024
Mohammad Ibrahim
Mohammad Ibrahim, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2023
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Mark
Mark, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 April 2023
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs
Victor
Verified Expedia guest review
8/10 Very good
9 January 2023
Decent, but not what I expected.
Elena
Verified Expedia guest review
10/10 Exceptional
29 April 2022
Wayne
Wayne, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 April 2022
Wayne
Wayne, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 October 2020
ice rooms and friendly staff
Nice rooms, friendly staff.
Maximilian
Maximilian, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 October 2020
Friendly and supportive staff at reception desk
Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!
Maximilian
Maximilian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 October 2020
Nice hotel
Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.
Maximilian
Maximilian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2020
Very convenient
Business trip. Very convenient! Nice harbor theme in hotel
Maximilian
Maximilian, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
29 September 2020
Nice place close to city center
Nice place close to city center. Food was reasonable good as well.
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
8 September 2020
Weekend Getaway
Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby.
The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus.
I would stay again.
Danielle
Danielle, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 June 2020
R
R, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
10 February 2020
Verified traveller
2-night trip
Verified Expedia guest review
6/10 Good
19 October 2019
Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
26 September 2019
Family stay
We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.
Julie
Julie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 September 2019
JUMPEI
JUMPEI, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
18 July 2019
Really COOL consept in the room.
Terje
Terje, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
21 June 2019
Natasha
Natasha, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
10 June 2019
A decent and low cost stay
The hotel was pleasant, nice staff and comfortable for the money.
Benjamin
Benjamin, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
10 May 2019
The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee.
I would stay again, but I wouldn't include the breakfast.
Verified traveller
2-night business trip
Verified Hotels.com guest review
8/10 Very good
10 October 2018
very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.
S
S, 3-night trip
Verified Expedia guest review
10/10 Exceptional
10 September 2018
Nice Hotel for business
Hotel's location, room size and staff are good. i went there 2 nights for business trip and it is very ideal.
Oktay
Oktay, 1-night trip
Verified Expedia guest review
8/10 Very good
31 July 2018
Good hotel convenient to the port.
Local area no idea as in late and left early
Gavin
Gavin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
8 May 2018
Oldies on a stag do !
Nice hotel not too far from the main train station.Rooms clean and e decent size.A/C didnt seem to work in our room but never mentioned it so no complaints really.