Serenity by VHC Hospitality

Everything was great . But the Customer service line never works , you have to email them and that can take up to a day to get back to you

Ashley, 6 night family trip, May 15, 2020

Verified Expedia guest review

This unique property was amazing. So spacious, relaxing, quiet, had everything my family needed to make our vacation perfect. Near everything.

Rock, 7 night family trip, Jun 10, 2019

Verified Orbitz guest review

LOVED the property, it had a beautiful modern design and everything looked like the photos which I did not expect. It was clean and had everything it mentioned. I recommend to bring extra towels for the pool although 2 towels and a hand towel are provided for each bathroom (and the bathrooms were very nice). The only issue I had is they never told me that the large pool around the corner from our room ( which looked exactly like the one in the picture) was under maintenance and that we had to go to the one on the other side - which I would have been happy to go to if I knew earlier because that was an identical pool with the waterfall in the pictures. Overall good stay and would stay again at the price I purchased it at.

3 night family trip, May 24, 2019

Verified Expedia guest review

This place was overall disappointing for a number of reasons. First, the location is definitely not ideal if you plan on visiting Disney or any other Orlando attractions. It's a hike! Second, this place, although very roomy, was not clean. If there is one thing I cannot stand, it is paying money for unclean spaces. Dirty couch, food crumbs on the floor, hair in the shower, mold along the shower grout, hair in the bed sheets, bath tub doesn't drain nor does the master bathroom sink, stained bed linens. Ridiculous! What's worse is there are a number of "rules" they want you to follow to keep things clean and tidy (wash your dishes, take out trash, etc or there will be a fee) yet basic things like vacuuming aren't done between guest. I have no problems cleaning up after myself but the place should initially be clean. Third, there are no amenities. Drove around trying to find the larger clubhouse pool that is no where to be found. The private pool with the townhome should be called an outdoor bathtub. Fourth, the posted rules on keeping the thermostat between 75-80 degrees at all times or there will be a fee is ABSURD. Fifth, the wifi didn't work. Sixth, you don't even get a bar of soap to wash your hands. Plan on grocery shopping before you even arrive and buy everything even toilet paper. Seventh, when made aware of these issues, I was told someone from maintenance/housekeeping would come by. That didn't happen. All I can say is NEVER AGAIN!

klatrecew, 6 night family trip, May 3, 2019

Verified Expedia guest review

I like that the property was well kept very clean and up to date. The pool was smaller than what I thought but overall it was a very nice place

3 night family trip, Apr 25, 2019

Verified Expedia guest review

The townhouse itself was beautiful. It had everything we needed and we enjoyed being able to cool down in the little pool.

7 night family trip, Feb 16, 2019

Verified Expedia guest review

Warning to All!

When we arrived, I thought it was hot inside the house because the thermostat was set high and nobody had been in there, but actually the air conditioner was broken. The 24 hour helpline is a JOKE! It rings and plays music for over 45 minutes, someone comes on the line, it beeps and disconnects you. Finally we were able to reach someone and I had no idea what they were saying. We had to call several times, just to be told that we should turn the unit off and open the windows. We are parents of 3 small girls, there was no way we wanted to leave our windows open in a neighborhood we didn't know anything about! I should mention, there was no cable upstairs so all of my kids ended up sleeping downstairs in a queen bed to watch t.v. Finally, on our last night, we came in from a long day at the parks to a note on the table saying 'sorry for the inconvenience, please go down the street, here's the door code'. We ended up having to go back to the first to get towels since we couldn't find any anywhere. Since our trip, we have been in touch with Fernanda, the general manager at VHC Hospitality. Very nice lady, but to this day HAS NOT made anything right. She told us she would tell Hotels.com to refund us at least 1 nights stay, but 2 months later we are still waiting to see that. She responds to emails and phone calls but I continue to have to keep checking up on the situation. I also have NEVER received my security deposit back. WARNING TO ALL, DO NOT USE THIS COMPANY!!

Kerry, 3 night family trip, Feb 7, 2019

Verified Hotels.com guest review

Highly Recommended

Condo was beautiful and clean.

Christine, 3 night family trip, Jan 17, 2019

Verified Hotels.com guest review

DO NOT STAY HERE - RUN AWAY. NOT WORTH SAVINGS.

1. Cleanliness and Condition: - CONS: There were several pieces of broken furniture. The blinds, those vertical pieces of plastic, several were broken in half or broken off the track all together. The walls were scuffed and marked with several stains. The carpet looked like it hadn't been refreshed or taken care of for decades. Stains all over it. There were dead bugs on the floor in just about every corner. The was NOT the one featured in the pictures, not the cool modern leather one featured, but an old carpet material with three seats and two similarly old and beaten oversized sofa chairs. The furniture, also not what was featured in pictures, but older dated and in most rooms, broken damaged and just plain NOT was featured in pictures. The sheets and bedding, were made from that polyester stuff that doesn't breath but just traps in all the heat, and in Florida, that's a big deal. Especially when the air conditioning doesn't work. All it did was make the entire second floor vibrate. It did not cool the place down. There was even a sign that said never turn the AC lower than 75. Well folks, if you've never been to Florida before, 75 in the humidity and heat, feels like 90. What is the point of an air conditioning that doesn't work? I am so glad we didn't stay there in the summer we would have been dying of heat. Also - they're doing construction in the area, so at about 7:00 am daily, there is loud banging that wakes you up, even on a Saturday.

5 night family trip, Jan 11, 2019

Verified Hotels.com guest review

Stylish condo at a great price!

Property was AMAZING! The only issues were minor: hair dryer didn’t work, missing some towels, couple of slats on blinds broken. But very minor for the absolutely gorgeous and stylish condo! Will stay again!

Kenneth, 3 night family trip, Dec 17, 2018

Verified Hotels.com guest review